• Discogs

Discogs

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Overview

Discogs has a rating of 1.6 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Discogs most frequently mention customer service, negative feedback, and long time problems. Discogs ranks 122nd among Music Discovery sites.

  • Service
    39
  • Value
    37
  • Shipping
    34
  • Returns
    33
  • Quality
    36
Positive reviews (last 12 months): 20%
Positive
2
Neutral
0
Negative
8
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Never in my life have I experienced worse customer service than that "not" given by this ridiculous company.
How would you rate Discogs?
Top Positive Review

“Best way to find vinyl records online”

Heather S.
7/22/23

So many venders to choose from! Quality of items for sale are clearly listed (as many are used items), and I have always received my purchases in a timely manner. Great prices, competent website, cordial vendors. I haven't had any bad experiences and have been ordering for a couple years now from this site.

Top Critical Review

“Evidence that Diognes_The_Fox (Discogs Staff) Shared ILLEGALLY Private Information & Activity”

Akis R.
2/8/24

There is obvious evidence where Diognes_The_Fox, who is a Discogs Staff member, shared private information (exposing a user's identity & his entire activity in Discogs) with another 'High Ranked' user. This action is ILLEGAL and despite I have opened countless tickets(over 100!) & have made many reports for this matter, Diognes_The_Fox not only continues to ignore them, but also marks them as 'Solved' without even being notified about it! In the rare case he replies, thing which could happen after at least 25-30 days from the ticket's opening date, his answers are unrelated with the subject or he just copy-paste general template-answers or he has even been sarcastic & pugnacious! I have also asked MANY times to get help from another member of Discogs Help Staff or to forward my reports & tickets to any Discogs legal advisor, but every time he is assigning to all my tickets regarding this issue, as if nobody else should be involved...As this was not enough he also blocked my account from contributing to Discogs Database (for no reason!) plus he set my own release as 'Protected' so no one could make any changes except from his friend/'High Ranked' user who suggested to him to do so. I have also received abusive behavior such "Ping DtF (DOWN TO $#*!) so he knows what's going on" and reported it thousands of times, but nothing happened at all because Diognes_The_Fox said so, and pretends nothing has happened, ignoring everything about this matter. PS: Please, if any legal advisor reads this, I would like to know his opinion for all above. Thanks!

Reviews (131)

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customer service (18)
Thumbnail of user terryg334
1 review
9 helpful votes
December 9th, 2020

Great access to plethora of music with knowledge, reviews etc from contributors

However, as a site it's badly disposed towards smaller buyers and sellers - admin staff strike people's accounts without plausible explanation, suspending them from activity often mid purchase. As a 100% buyer, with well over 600 purchases my account had been suspended for no reason given.

Forum is awful too - opinions are shut down and often ops are victimised. Deplorable service in some ways. Leaves a bad taste in mouth. Seller/ buyer feedback system is also open to abuse

If stick to just buying and selling - it's very good. But other activities such as submissions are also a minefield and not worth the hassle

Sellers generally good but never go for a few points below 100% and stick to sellers with under / around a 1000 odd sales under their belt.

Thumbnail of user jeffk541
1 review
1 helpful vote
September 21st, 2020

I've been a Discogs user for many years. I buy more than I sell. Many of the sellers I've done business with range from private sellers to dealers to small businesses who also operate brick and mortar shops. I find that Discogs does a very poor job regulating shipping practices. Many sellers gouge the cheapest and most economical domestic shipping method, Media Mail. Lots of sellers tack on a few more bucks to make-up for fees they incur. Discogs should set the threshold for fair and honest shipping so that this unfair and unethical practice stops. If sellers really want to get back fees just increase the cost of your item... not shipping. There's also serious issues with sellers of all kinds poorly grading records. You wonder if they even checked the condition before listing. These sellers with countless negatives and neutral feedback marks should just be banned. Why is it ok to let a poor seller like that continue to do bad business? Consumers are honestly too naive or just hope to be the one out the bunch to have an acceptable experience. I find that several sellers I've bought from though are nice, fair, and honest people. I also find it most cumbersome to add releases to Discogs. There should be a way to scan the media so that all of the data gets entered in accurately and efficiently. Discogs needs to do a better job at regulating scalpers. If the media is 2 years old or less they should require it only be sold for the suggested retail value. Any account attempting to sell 3 or more copies after 2 years for 50% more than the original retail price should be suspended. All sellers should be required to provide clear terms. Discogs should really have a standardized template that all sellers must agree to. It's disappointing that Discogs offers a "make offer", but if a seller declines they are unable to counter offer. Sellers should also have option to initiate a bundle discount for customers buying multiple items. It's ridiculous Discogs hits sellers with this high fees when there's so much room for improvement. I'm grateful for the vast knowledge base that is Discogs. I do like how fairly easy it is to find all the different pressings, versions, and more.

Thumbnail of user johns2541
1 review
7 helpful votes
December 12th, 2017

I've been using Discogs to buy and sell for 7 years with very very few issues. I'm careful to check sellers have a good feedback ratio, an established sales history, and always use Paypal so I'm covered by their buyer guarantee if not happy with the grading and the seller doesn't co-operate. Out of 150 purchases I've been unhappy with 2, and returned only 1 as the other was borderline and no big deal. There are bad sellers out there, on any site, but it does surprise me when as a seller I have 1700+ positive feedback, 3 negatives from people who had a problem with the postal service not the record, and were provided with a full refund at my expense (as directed by Paypal seller agreement it is my responsibility to make sure the record is delivered, or refund) just how many people are super suspicious when buying from me purely because I sell on Discogs purely because they have had bad experiences with others. How on earth would/could I have a 99.8% positive over 7 years if I was a rip off merchant? Buyers need to remember Discogs is an open market for 3rd party sellers so if you use your due diligence (read: you NEED to) you should have few problems.

Aside from the buying and selling aspect their database is really annoying! Open for anyone to come and sabotage a release, so you list a copy of a certain record for sale, or purchase a copy and then find some fool had gone and changed the entry from CD to LP, or original to reissue, nobody spotted the edit was b/s and you now sold/bought something you didn't want. That really annoys the cr*p out of me hence the 3 star rating.

Thumbnail of user tomt39
1 review
7 helpful votes
January 21st, 2014

Good resource for basic public domain information from a private site. Marketplace sales are billed at 8%. Some information has been revised in accordance to Discogs guidelines and Discogs community expectations. It is difficult to add new information due to the complexity of the system, guidelines and community expectations. Free membership is required to add, edit or use many custom features of the site. There is some trolling in the forums.

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