• Direct Unlocks

Direct Unlocks

Overview

Direct Unlocks has a rating of 3.12 stars from 1,307 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and new phone. Direct Unlocks ranks 5th among Unlocked Phones sites.

  • Service
    467
  • Value
    387
  • Shipping
    299
  • Returns
    282
  • Quality
    748

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.4%
Positive
337
Neutral
25
Negative
269

Instant Feedback

22,057 reviews

350
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • You will receive email that you have to pay more for premium service (that they don't have.).
  • It even took more than 14 days to do it, but it failed and is just giving a fxxking useless credit note.
How would you rate Direct Unlocks?
Top Positive Review

“Wonderfully Done!”

Bruce H.
4/15/24

Initially, I had reservations due to the considerable amount of negative feedback concerning locked devices. However, the positivity and reassurance provided by Direct Unlocks' team were instrumental in my decision to proceed with the service. Their team maintained an optimistic attitude throughout the process, which was greatly appreciated, especially considering the possibility of failure. I am pleased to report that the unlocking was successful, and my device is now functioning flawlessly with my preferred service provider. Thank you once again for your dedication and excellent customer service.

Top Critical Review

“Awful Experience/Scam”

Victor D.
3/5/24

This is a scam. Please don't waste your time or money by visiting this site. Nowhere on their advertising page does it mention that you will be charged an additional $50.00 to complete the service. When I asked for a refund, they hit me with some nonsense about agreeing to the terms on the checkout page. I am extremely disappointed at this slick way of tricking people into spending some initial money upfront while charging you an additional fee to complete the full service.

Reviews (1,307)

Rating

Timeframe

Other

Reviews that mention popular keywords

premium service (43) credit note (47) eligibility check (35)
Thumbnail of user bruceh1215
1 review
0 helpful votes
April 15th, 2024
Verified purchase

Initially, I had reservations due to the considerable amount of negative feedback concerning locked devices. However, the positivity and reassurance provided by Direct Unlocks' team were instrumental in my decision to proceed with the service.

Their team maintained an optimistic attitude throughout the process, which was greatly appreciated, especially considering the possibility of failure. I am pleased to report that the unlocking was successful, and my device is now functioning flawlessly with my preferred service provider.

Thank you once again for your dedication and excellent customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ryanr1294
1 review
0 helpful votes
March 6th, 2024
Verified purchase

Thought at first "oh gee look another rip off site". Had to pay 2 different fees THEN wanted 200 for the premium unlock! But faster and BETTER than expected my iPhone 14 was unlocked without any hassle at all! (To be fair the phone was under contract & still a win)! Worth every penny! 🚀🔥

Thumbnail of user melissaq104
2 reviews
0 helpful votes
April 13th, 2024
Verified purchase

I was skeptical at best when I found Direct Unlocks via a Google search, my bank even flagged the purchase as suspicious... But I took the risk anyway, and could not be happier! Took a few days to get my schedule to align with the technician from India, but once connected it took him less than 10 minutes to get my Verizon phone unlocked and working on the Total Wireless Sim. Was a little pricey for the live technician service, but still saved me from having to buy the same phone from Total for $499...

Thumbnail of user jameso1739
1 review
0 helpful votes
April 15th, 2024
Verified purchase

No inicio fiquei um pouco preocupado com a credibilidade, pois tive que efetuar dois pagamentos sem ter uma garantia. Mas a Direct Unlocks foi me atualizando do andamento do processo de desbloqueio, passo a passo. E realmente cumpriram com o prometido, estou com meu IPhno 11 desbloqueado. Estou muito feliz, e com certeza quem precisar dos serviços da Direct Unlocks podem realizar com a maior tranquilidade. Nota 1000!

Thumbnail of user dgelpin
1 review
2 helpful votes
January 1st, 2024

The website is vague abd full of hidden fees. They won't allow you to pay with credit and make you pay with debit so that it's harder to get your money back from your bank. 100% scam, fraud and extortion. The average unlock, from them, is over $200. They made me pay $28.99, $50, then tried to make me pay $193. It's not worth it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user raymondl700
1 review
0 helpful votes
February 20th, 2024
Verified purchase

Direct Unlocks got my A13 phone SIM unlocked by Samsung's remote service. I was surprised that it got done rather quickly and without a hitch. Definitely will recommend and use again in the near future. Very pleased with the end result.

Thumbnail of user ryanr1298
1 review
0 helpful votes
March 27th, 2024
Verified purchase

My phone was unlocked 6 days earlier than quoted. Very easy very helpful. I will definitely use them again in the future.

Thumbnail of user trentp65
1 review
0 helpful votes
January 21st, 2024
Verified purchase

Best unlocking service ever! And only took a few days! Very pleased with my purchase now I can use my new iPhone 15 on any carrier!😎

Reason I chose this business:

Friend told me about them

Reason I chose this product:

Make my phone more valuable

Quality
Thumbnail of user fernandom428
1 review
0 helpful votes
March 9th, 2024
Verified purchase

The process was very easy, they keep you updated it almost daily until your device is unlocked. Great overall experience.

Thumbnail of user crystalb269
2 reviews
0 helpful votes
April 15th, 2024
Verified purchase

Wow I'm impressed! I have to say it took a few days for my phone to finally be unlocked but they kept their promise. I had to get a premium unlock but the company was very open and hones. Communication was very good I got a thoughtful response from the company within minutes. I will highly recommend this company to unlock your device. They will find the solution to get the job done. Have patience it will show you the percentage of the product every step of the way.

Thumbnail of user michaelh7295
1 review
0 helpful votes
July 29th, 2023
Verified purchase

Very quick and trustworthy company. I had doubts about doing it, but they proved otherwise. A quick return of unlock code with easy-to-follow instructions. Received code in less than 24hrs.

Reason I chose this business:

Found on a web search and use because of rating

Reason I chose this product:

Need to unlock phones

Quality
Thumbnail of user codym456
1 review
0 helpful votes
April 7th, 2024
Verified purchase

Direct unlock helped me unlock my Motorola edge plus 2022 from boostmobile I straight out bought the phone and I ended up getting a Samsung Galaxy S24 ultra and I wanted to give the other phone to my brother but It would not work with his Google fi service but direct unlocks helped me solve that problem. Direct unlocks was extremely fast with helping me overall it said like 3 days and some hours to get the code but I ended up getting the code in 24 hours instead which was amazing. If I could give more than 5 stars I would.

Thumbnail of user zuzanab7
1 review
0 helpful votes
June 29th, 2023
Verified purchase

I was satisfied with your company. After day and half my old IPhone was ready for any telephone carrier.

Reason I chose this business:

It pop up on Google when I search for unlock choice.

Reason I chose this product:

I need unlocked old IPhone for use in different phone carriers in Europe.

Quality
Thumbnail of user michaelc9747
1 review
0 helpful votes
February 26th, 2024
Verified purchase

Hi, I followed their suggestions and my brand new, unopened I-phone 13 from T-Mobile was unlocked using their premium service. The previous user received the phone as a gift and never opened it. T-mobile claimed there was a balance owed. Direct unlocks did get it unlocked and now I use it on my Verizon network with no problems. The process took over a week so be patient.

Thumbnail of user gregoryc1187
1 review
0 helpful votes
September 16th, 2023
Verified purchase

Pay the money. They unlock the device. May take a little longer than u want, but it happens.

Reason I chose this business:

Because carrier cost more.

Quality
Thumbnail of user danield2788
1 review
0 helpful votes
April 5th, 2024
Verified purchase

I had two phones that I was making payments on at T-Mobile. I really wanted to switch to Mint mobile, but needed to get my phones unlocked. Enter Direct Unlocks. They got my first phone unlocked quickly, easily, and at half the price it would have cost for me to pay it off at T-Mobile. They also got me a great deal on getting my second phone unlocked and I'll be unlocking that one soon as well. These guys are legit and I highly recommend using them.

Thumbnail of user scottb3571
1 review
0 helpful votes
March 3rd, 2024
Verified purchase

The process was easy and they had my phone unlock code to me in a shorter time than advertised. It was a little pricey but well worth it. It was cheaper than buying the same phone unlocked. The cool thing is I still owed on the phone and they still came through. I would recommend them to my friends and family without hesitation.

Thumbnail of user vincents845
1 review
0 helpful votes
January 3rd, 2024
Verified purchase

The reps are awesome. Speed and I had complete confidence in them bcuz of their ratings and reviews.

Ana was awesome

Reason I chose this business:

The 5 star ratings

Service
Quality
Thumbnail of user jaiaf
1 review
0 helpful votes
February 25th, 2024
Verified purchase

This is the second time in 2 months I have used Direct Unlocks to unlock my cellphones, one a Galaxy 23 Ultra+ and the other a IPhone 11. It was affordable, quick, easy,and required little involvement. The instructions were perfect and helpful. I sincerely recommend this service.

Thumbnail of user robd168
1 review
2 helpful votes
April 20th, 2020
Verified purchase

Easy to use, quick on delivery, the price was a little much but delivered on what I need so cant grumble thank you.

Reason I chose this product:

As needed phone unlocked

Value
Shipping
Quality
Thumbnail of user fitzroym3
1 review
0 helpful votes
June 11th, 2023
Verified purchase

It was good and fast keep up the good work looking forward to do business with you soon again

Reason I chose this business:

Because of the quality work you do

Reason I chose this product:

It’s fast and reliable

Service
Quality
Thumbnail of user colbyh59
1 review
0 helpful votes
February 14th, 2024
Verified purchase

Not only did it work, I was in a situation where someone owed money and they were able to negotiate the contract buyout down by 70%.

Reason I chose this business:

Great reviews

Service
Quality
Thumbnail of user shaheeml
1 review
0 helpful votes
January 15th, 2024
Verified purchase

This was my first time using Direct Unlocks but I'm totally satisfied with the services they provided helping me unlock my phone and the process didn't take long at all once we got everything settled

Quality
Thumbnail of user josel1426
1 review
0 helpful votes
March 1st, 2024
Verified purchase

I was not sure about the duration of the unlocking process but it was rather quick and worked better than expected. Thank you

Thumbnail of user flakos
1 review
0 helpful votes
May 17th, 2023
Verified purchase

Bad business with Direct Unlock. You will pay first $23.88 for scan your phone to make sure your phone is eligible for unlock. Than a $45 charge to "unlock your phone" two days later you will receive an email saying that you phone was no be able to get unlock and your payment will no be return, but you money now are stuck with them. Than why you Pay $23.99 to scan your device for eligibility to unlock. The point its you will get stuck with $75 and a lock phone so don't use this site or any other site it looks like this one. You can thanks me later if the site don't offer money back please don't give it your money to this guys. I told you guys for experience lost $75

Service
Value
Shipping
Returns
Quality

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From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.

Company Representative

Thumbnail of user jodys349
Jody S.
Typically does not respond to reviews

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