• Dinkleboo

Dinkleboo

Overview

Dinkleboo has a rating of 4.45 stars from 923 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dinkleboo most frequently mention customer service, great quality, and timely manner. Dinkleboo ranks 2nd among Stationery sites.

  • Service
    41
  • Value
    33
  • Quality
    29

Proactively asks for customer feedback

11
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Critical highlights

  • Disappointed and annoyed at the lack of customer service.
How would you rate Dinkleboo?
Top Positive Review

“Faces of color”

Anonymous D.
12/26/22

This book is the cutest and it arrived before Christmas. However I noticed we were the only faces of color in the book. There is a page in particular that has a crowd of people and there is NOT a single black or brown face. My daughter absolutely loves the book and although we teach our children that love has no color I would have liked to see that also displayed in this book.

Top Critical Review

“This company is totally a fraud company”

Khuram C.
12/13/22

I ordered the books on 29 October to UAE. They did not provided any tracking number or proof. So called customer support Rachel is giving different and wrong information every time. She said that my package was handed to DHL express without a tracking number but she can't contact them. She insist me to close my dispute of refund on PayPal. They are scammers, my kid will be without his favourite books on Christmas. Kindly avoid them and share more on social media, it will help the people not to waste their money.

Reviews (923)

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Reviews that mention popular keywords

customer service (123)
Thumbnail of user maryannl66
1 review
2 helpful votes
April 15th, 2021
Verified purchase

I wanted these cute books for my eight great grandchildren but wasn't able to order online, thus did a snail mail letter to the company and LaQuita handled my order. I so appreciated all she did for me. My order arrived very quickly. However, one book had a misspelled name. Upon contacting her, a new book was reissued and has arrived spelled correctly. Great great service... that's what is so important in today's world. Thank You LaQuinta!

Service
Value
Shipping
Quality
Thumbnail of user carolinec487
1 review
1 helpful vote
November 22nd, 2022
Verified purchase

I ordered 5 books for my nephews and nieces and omg I'm so happy with them I would 109% recommend this company. Ordered on 17th got today so quick

Service
Value
Shipping
Returns
Quality
Thumbnail of user hollyw272
1 review
0 helpful votes
August 11th, 2021
Verified purchase

I ordered four sets of labels. One set Dinkleboo stopped in production because they said the colors I chose wouldn't show up. LaQuita, from their customer service team, called AND emailed to discuss with me label colors that would work. When I received my four sets of labels in the mail, I felt the name wasn't visible on a different set. LaQuita was again super responsive and replaced them right away. The kids are all super happy with their name labels and I'm beyond thrilled with the customer service!

Thumbnail of user annettew139
1 review
0 helpful votes
January 28th, 2021
Verified purchase

We could not be more happy with everything we have purchased. Also Dinkleboo should be very proud to have Jessica working with you. The service and help with a not a problem at all attitude towards us when we had some issues with an order is very refreshing and plesant to recieve. We will definitely be telling people about Dinkleboo which im already doing your the best. Thankyou.
Once again a massive thankyou to Jessica for all your amazing help and service.
Best regards
Annette Wilkie

Thumbnail of user grandmac4
1 review
0 helpful votes
January 7th, 2020

With 8 grandchildren to foster a love of reading in, I find these books to be the perfect gift! I have ordered numerous titles over the last couple of years and neither I nor the grandchildren have been disappointed. They love having various stories (great selection!) personalized with their names; I love the price, quality and selection. I hope to see even more titles added to the list--I plan on buying these until the kids are too old for them!

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hi Grandma C.!

We appreciate you sharing your wonderful story! We are sure you are creating wonderful memories your grandchildren will cherish for years to come! Please let me know if there a new story you would like to see, as we always love input from our customers! Thank you for your continued support with Dinkleboo, and we wish you and your family a wonderful New Year!

Warm regards,
Mark A.

Thumbnail of user dawnf117
1 review
0 helpful votes
November 27th, 2019

I order two personalized books for my sons nd nephew. One got damaged in transit it was bent to fit into my mailbox and that caused 2 rips in the back cover. I emailed Dinkleboo and even though the damage was in no way their fault they are still sending me a replacement at no charge. So very impressed with this level of customer service. Thanks again dinkleboo!

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hi Dawn!

It's wonderful to hear our fabulous customer support team was able to assist you! When issues arise, we do our best to resolve them to the best of our ability. Please let me know if you have any additional comments/concerns and I will be sure to address them. Thank you for visiting Dinkleboo.com, and have a wonderful holiday season!

Best regards,
Mark A.

Thumbnail of user kathleenb1203
1 review
0 helpful votes
June 10th, 2021
Verified purchase

LaQuita is an amazing representative of your company's dedication to customers. She has gone way out of her way to assuage my concerns. I am not a techie and am very uncomfortable putting my credit car on the internet, so I really like to do a phone orders. She has called me several times (& I am uncomfortable answering the phone when it is someone I don't recognize) and sent several emails about every part of the process, all the way up to the delivery. She is so patient, kind and understanding. Thank you.

PS I can't verify the wording in the books is correct until after my great grandchildren open them, I wanted to leave the plastic on them so they will stay nicer. Some of the books they will not receive until XMAS, hope that is okay. Looking forward to working with you for more gifts, this is such a fun idea.

Thumbnail of user aishlingm
1 review
1 helpful vote
October 28th, 2020
Verified purchase

I ordered some fabulous books from Dinkleboo and through no fault of the company they never arrived. However, once I contacted them to let them know that I did not receive them, Jessica was back to me in literally minutes and could not of helped me enough. I was offered a refund or the option to reorder the books and once I confirmed that i wanted to reorder i once again had the order confirmation within minutes. This is excellent customer service and I will definitely be purchasing from them again. Thanks Jessica

Thumbnail of user hollyp117
1 review
1 helpful vote
June 22nd, 2020

I ordered books for my grandaughters, they are beautiful. The graphics are so vibrant and crisp. The names I asked to be added are all in the books. The quality is even better than I expected. They say soft paper books but the pages are thicker then I thought will not easily be ruined. I love them and will order again

Thumbnail of user kerrens1
1 review
1 helpful vote
October 29th, 2020
Verified purchase

We've now ordered 2 personalised books for our grandson. They were both so nice, the stories and illustrations great. Delivery was very prompt, all in all a really satisfactory experience.

Thumbnail of user kathleenw1062
2 reviews
0 helpful votes
August 18th, 2021
Verified purchase

I ordered an item off the website - a Birth announcement cushion cover - and it was easy to put in the details.
The Order was received promptly, and then my follow-up query was answered, and the details asked for, came through without delay.
Many Thanks.

Thumbnail of user laurelm45
3 reviews
0 helpful votes
January 18th, 2020

Love this website. I have ordered various items and am always happy with my purchases. The personalized books are great presents. Will always come back for more!

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hello Laurel!

We greatly appreciate your continued support with Dinkleboo! Knowing you and your recipients love their personalized product means the world to us! Please let me know if you ever need assistance, and we hope you have a fabulous New Year!

Best regards,
Mark A.

Thumbnail of user cstheriner
1 review
1 helpful vote
October 23rd, 2020
Verified purchase

I am so impressed with great customer service. I had made a silly mistake while ordering some books for Christmas presents. The 2 girls i had helping me to fix it were amazing. Thank you to Jessica and Courtney D you girls made my day. I will be buying from your company in the near future and be telling everyone what amazing company it is...

Thumbnail of user loraleio
1 review
0 helpful votes
November 9th, 2019
Verified purchase

I'm a first time customer and was trying to buy 5 children's books. I had a promo code, but somehow entered it wrong, or entered it twice and it essentially invalidated my discount and I wasn't able continue with any kind of discount. I sent an email to the help center and less than 24 hours later I received a very nice from LaQuita. She quickly offered me a resolution and I was able to complete my purchase! Can't wait to see these books!
Thank you LaQuita!

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hi Loralei!

Thank you for your kind words regarding: LaQuita! Our customer service team will always respond as fast as we can to help our customers through their difficulties. Our return customers mean a great deal to our small company, and we always hope they have a positive experience with Dinkleboo. We hope you have a great holiday season and a wonderful weekend!

Warm regards,
Mark A.

Thumbnail of user vivianb291
1 review
0 helpful votes
May 27th, 2021
Verified purchase

When I received my book order I was ecstatic! They are beautiful, colorful and exactly what I had ordered. I can't wait for my grandson to see them! Process was easy and the books arrived on time. I will definitely be ordering a lot more from Dinkleboo!

Thumbnail of user cynthias331
1 review
0 helpful votes
September 18th, 2019
Verified purchase

Love the books! Granddaughters really enjoyed the books containing their names, great idea. Ordered three more for the Grandsons but will keep them for Christmas presents, but I have read the stories, they'll love them.

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hi Cynthia,

Thank you for sharing your fantastic review! We are thrilled you and your loved ones enjoy our personalized books! Please let me know if you ever need assistance, and we hope you have a wonderful weekend!

Kind regards,
Jennifer

Thumbnail of user darac10
1 review
0 helpful votes
April 15th, 2019
Verified purchase

We have ordered from this company many, many times and each time, I can't wait to see my grand children light up when they see their names on the cover of these wonderful books, and with so many different stories to pick from. It's great to be able to read and to share with them. They make a long lasting gift and that is why I love to buy these books and to give them as a gift from Grandma & Grandpa C

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hello Dara!

It's wonderful to hear from our return customers! We agree, personalized stories are a wonderful gift that will create memories that last a lifetime! If you have an idea for a new book, we would love to hear from you! I can be reached at support@dinkleboo.com attention Jennifer. Thank you for being such a loyal customer, and we wish you and your family a wonderful week!

Mother's Day Sale: https://www.dinkleboo.com/us/occasions/mothers-day.html/?sncp=hp_mothersday

Warm regards,
Jennifer

Thumbnail of user marilynr236
1 review
0 helpful votes
November 21st, 2020

I ordered 4 hardcover Photo books for our 4 great grandchildren and am so impressed with the books and the service. They turned out better then I could even imagine. The quality of the cover, pages and the reproduction of my pictures is excellent - colors are vibrant. I had occasion to use the chat line many times with my questions - always with great success - quick and helpful answers and I also contacted Courtney in customer service who was not only very nice but able to resolve my problem. My shipping was only 11 days. My whole experience with this company has been AWESOME and I definately want to do business with them again. If your considering doing photo books for gifts "Go for it". You will be pleased. A very HAPPY customer. Marilyn

Thumbnail of user trudym55
2 reviews
1 helpful vote
December 4th, 2020
Verified purchase

Jessica J. Was amazing. I could not get my Dinkleboo Acciunt to work & she got the information that I needed. I was able to order 5 books for my Grandbabies for Christmas. Thank you Jessica. Today she emailed me for the second time to let me know that my order went through & looks good. This is the 6th year that I have ordered. Fantastic quality!

Thumbnail of user connieb173
1 review
0 helpful votes
June 21st, 2018
Verified purchase

I bought a personalized book for my niece's 4 year old little boy's birthday. Since I'm not around him very much it was hard to think of a gift that he would want and use. He is really into cars, trucks, and loaders (what little boy isn't) so to have a book with his name in it along with his friends (cousins) and even his little sister was just the perfect gift. The pictures were great and he will develop a love of reading.

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Good evening Connie!

Yes, we hope our wonderful stories help teach children the joys of reading! We have several other truck stories we are sure he will love! We thank you for your continued support, and have a fantastic summer!

Monster truck story: https://www.dinkleboo.com/us/books/personalized-kids-books/personalized-story-book-the-monster-truck.html

Best regards,
Jennifer

Thumbnail of user maryt965
1 review
0 helpful votes
September 24th, 2020
Verified purchase

I couldn't fill out my order, something was wrong and I contacted your company. I spoke with LaQuita and she was so patient and helpful with the completion of my order! I would like her to know how good she is at her job, and hope that you acknowledge her.

Thumbnail of user frankb730
1 review
0 helpful votes
October 27th, 2020
Verified purchase

I was having a problem with placing an order and thank goodness I was able to be connected to Sarah.
What a fantastic and patient member of the customer team.
She spent every minute of our conversation trying to complete my order and did.
Thank You Sarah. You were great. Be safe and healthy.
Frank B.

Thumbnail of user edm523
1 review
0 helpful votes
October 24th, 2020
Verified purchase

LaQuita M. Went "above and beyond!" in helping me place a Customized book for my Grand-daughter!

Thumbnail of user charlesc1376
1 review
0 helpful votes
November 17th, 2020
Verified purchase

Jessica and a few other Dinkleboo' steam has been a great help. I had some issues revolving around shipping address and they were able to fix that in a timely manner. Good job staff!

Thumbnail of user elizabethl396
1 review
0 helpful votes
June 6th, 2019
Verified purchase

I love this book, can't believe how well constructed and nicely put together, y grandson is 2 yrs old and reads this book everyday. The shipping was great came so quick, will buy other books from this company!

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hi Elizabeth!

Thank you for the kind words! We are thrilled you were completely satisfied with your personalized books. It sounds like your grandson loves his book! Please let me know if you have any questions, and we hope you have a great week!

Kind regards,
Jennifer

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From the business

Personalized gifts for kids are easy to create at dinkleboo.com. Personalized kids books, name labels, and other kids toys that are unique and make thoughtful presents.

Company Representative

Thumbnail of user jenniferl103
Jennifer L.

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