• Dinkleboo

Dinkleboo

Overview

Dinkleboo has a rating of 4.45 stars from 923 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dinkleboo most frequently mention customer service, great quality, and timely manner. Dinkleboo ranks 2nd among Stationery sites.

  • Service
    41
  • Value
    33
  • Quality
    29

Proactively asks for customer feedback

11
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Critical highlights

  • Disappointed and annoyed at the lack of customer service.
How would you rate Dinkleboo?
Top Positive Review

“Faces of color”

Anonymous D.
12/26/22

This book is the cutest and it arrived before Christmas. However I noticed we were the only faces of color in the book. There is a page in particular that has a crowd of people and there is NOT a single black or brown face. My daughter absolutely loves the book and although we teach our children that love has no color I would have liked to see that also displayed in this book.

Top Critical Review

“This company is totally a fraud company”

Khuram C.
12/13/22

I ordered the books on 29 October to UAE. They did not provided any tracking number or proof. So called customer support Rachel is giving different and wrong information every time. She said that my package was handed to DHL express without a tracking number but she can't contact them. She insist me to close my dispute of refund on PayPal. They are scammers, my kid will be without his favourite books on Christmas. Kindly avoid them and share more on social media, it will help the people not to waste their money.

Reviews (923)

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Reviews that mention popular keywords

customer service (123)
Thumbnail of user anonymousd1210
1 review
0 helpful votes
December 26th, 2022

This book is the cutest and it arrived before Christmas. However I noticed we were the only faces of color in the book. There is a page in particular that has a crowd of people and there is NOT a single black or brown face. My daughter absolutely loves the book and although we teach our children that love has no color I would have liked to see that also displayed in this book.

Service
Value
Shipping
Returns
Quality
Thumbnail of user karenn62
1 review
0 helpful votes
May 4th, 2017
Verified purchase

Very nice quality, received in a short amount of time, will shop here again."..."...

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hello Karen!

Thank you for your kind comments! We look forward to working with you again, and have a great day!

Best regards,
Jennifer

Thumbnail of user beendaf
1 review
0 helpful votes
November 21st, 2015

Thanks. Very happy with the books and Christmas stockings, better than expected. Our ordering issue was resolved, and corrected quickly once contact made. In our experience Highly recommended.

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hello Beenda, I apologize if there has been a delay in returning your inquires. If your first order did go through inspite of the page error and then you place your order a second time not knowing it processed the first time we will most certainly refund you for the additional charge. I can assure you that it is not in the best interest for our company to attempt to keep monies that are not due to us and this is not a practice we have nor ever will attempt to do.

I will be messaging you offline so I can obtain your order details so I can get this resolved for you.

Thank you,
Jennifer L

Thumbnail of user mereditha6
1 review
0 helpful votes
May 5th, 2021
Verified purchase

I was very happy with the Christmas books I ordered for family members. My only complaint is that there are no Hanukkah books available, as I would have liked to purchase those as well.

Thumbnail of user kg73
1 review
0 helpful votes
May 4th, 2017
Verified purchase

I ordered 4 books for my grandchildren. The kids loved reading stories about themselves. One book had dark writing on a dark background and was hard to read to the kids at night. (I can't remember the book but it had piranhas in it.) Also, I would have liked a different animal instead of a piranha for little kids. The other 3 books that I ordered, were perfect.

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Good evening!

Thank you for sharing your comments! We will definitely take your remarks into consideration. We hope your grandchildren enjoy them, and have a fantastic day!

Best regards,
Jennifer

Thumbnail of user dotk1
2 reviews
2 helpful votes
December 29th, 2016

I ordered 7 blankets before Christmas. 6 were delivered; 1 was missing. I had a difficult time dealing with this, thru chats, emails, and trying to get thru on the phone. Finally, I was connected with Kayla B., one of the chat employees, and she got things resolved for me. Thanks, Kayla!

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hello Dot!

We thank you for taking the time to write your review! It’s great to hear Kayla was able to assist you in regards to your missing blanket! We are glad the situation is resolved and hope your loved ones enjoy their photo blanket! Have a happy and prosperous New Year!

Warm regards,
Jennifer

Thumbnail of user stephaniew217
1 review
0 helpful votes
June 28th, 2018
Verified purchase

Love this site! Will be ordering often for lil ones birthdays & holidays. I love the personalization options. So many great ways to create some magic for your favorite kiddos.

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hi Stephanie!

We are elated to hear about your experience with Dinkleboo! Giving children a personal momento means a great deal to them and we hope they will cherish it for years to come! It was our pleasure to serve you, and have a fantastic Fourth of July weekend!

Best regards,
Jennifer

Thumbnail of user analiciam
2 reviews
13 helpful votes
July 14th, 2015

I put a label on my son's sunscreen for daycare and when I picked him up on the same day, it had completely faded. I mean it was totally BLANK. I read that they should be waterproof, so I contacted the company and submitted a photo. I was ultimately provided a code for a replacement, but not until the rep told me that the labels "don't last forever." Excuse me? Why would I purchase temporary labels for my child's things? I would suggest everyone reading this to just purchase labels from Mabel's Labels in Canada. They are a bit more pricey, but they hold up VERY well. My son is now 8, and the Mabel's Labels that I put on his things 4 years ago are still in tact and look as good as new. The adhesive is great. (I don't work for the company, I just really love their labels.) I should have known better with these Dinkleboo labels - you get what you pay for. The Dinkleboo labels also don't look as nice as the Mabel's labels. They look like something I could have printed myself. I'm very disappointed in the purchase.

***UPDATE*** 2/19/2016
This update is long overdue. I was contacted by a representative of the company. She was very nice and apologetic about the subpar customer service I received when placing my order. I was given a code to order a replacement for my faded labels. Before speaking with Dinkleboo's rep Jennifer L, I was not going to bother. I'm glad I did. The replacement labels are much better. They have improved the quality, and they sent them out quickly. Thank you for caring enough about me as a customer to make sure that I was satisfied with my purchase. It truly means a lot. For that reason, I'll be a repeat customer. I order labels for my son all the time. I'll change from one star to four stars until I see what the next order is like. Hopefully then I can change to five stars. :)

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hello Analicia -

My apologies for the response given to you by our customer service representative. That is not a response we would be looking for them to give. I would like to research your order and see who it was that assisted you so I can be sure they are handling the customer service inquiries in a professional manner. I will private message you for your order details.

Your experience though does have me completely stumped. I can thankfully say we have not ran across another complaint of this type which I hope means this was an isolated incident.

R&D was ran on the labels for months before their release. I have put them through the dishwasher probably a hundered times now, have cleaned them with degreasing dish soap, used window cleaner on them and then applied sunscreen after reading your post and have not been able to replicate what has occurred with your labels. I can only assess there must have been some type of defect with the label paper on your order and for this I apologize. I do hope you did use your replacement voucher to give the labels a second try.

Please let me know if I can be of any assistance to you.

Thank you
Jennifer L.
The Dinkleboo Team

Thumbnail of user paulag50
1 review
0 helpful votes
May 4th, 2017
Verified purchase

It's been a very easy experience in purchasing from Dinkleboo. I use groupon to purchase discounted soft cover books to personalize for my granddaughter. She has a very unique name and this is the only way I can buy her items with her name on them or in them. Thank you!

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Good evening Paula!

We appreciate your review! With over 1 million books sold, our personalized storybooks have been a huge hit with our customers! If you have any ideas for new stories, please contact me at support@dinkleboo.com, attention Jennifer. We wish you and your family have a wonderful day!

Warm regards,
Jennifer

Thumbnail of user quinc225
1 review
0 helpful votes
August 16th, 2016

We enjoy visiting the zoo and my father bought my son the personalized Zoo Book on Groupon. Ordering up was super easy and the final product is beautiful with vibrant colors and a great personalization I know my son will love as soon as he understands.

My only feedback is it would have been nice to have had ground shipping included in the Groupon, kind of felt like a gift without the batteries. No big deal, again, just feedback.

I will certainly look into other gifts in the future.

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hello Quin,

It is wonderful to hear about your experience with Dinkleboo! We are elated you and your son enjoyed his story book! Personalized items mean a great deal to children of any age! We hope to see you again in the future!

Best regards,
Jennifer

Thumbnail of user rachaelb11
1 review
2 helpful votes
November 19th, 2015

Hi everyone! I recently had an issue with my Groupon that I purchased for 1 hardcover book to Dinkleboo. I just wanted to let you all know that if you send an email to their help they will respond to you. It may take a day or two but they will get back to you. Groupon did not put in the dashes that Dinkleboo sent them in order for the groupon to work. I sent an email to customer service and they sent me a new code to use. I have been seeing so many negative comments on here but you have to contact them and be patient. With the holidays they have had a lot of orders. I hope this helps!

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hello Rachael! I will message you offline so I can take a look at your code for you!
Jennifer

Thumbnail of user nikkit47
1 review
0 helpful votes
June 12th, 2019
Verified purchase

Sweet gift for the price! Colorful pictures and variety of options. Makes a great add on gift for a baby shower.

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hi Nikki!

We appreciate you taking the time to review our site. We agree, our personalized stories make wonderful gifts that will create memories that will last a lifetime!. We cant wait to work with you again, and hope you have a fabulous week!

Best regards,
Jennifer

Thumbnail of user sw478
1 review
1 helpful vote
November 27th, 2015

Started off with problems over a fraud error against my order. Have to say though that I have received the Christmas ornaments today and they are really lovely and the quality is excellent. Now I would recommend using them.

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hello S. W.

The fraud alert is put on the account by the payment processor. I'm not certain why it happens from time to time but it is an issue we can correct. We just have to go in and mark the order okay to go through. I notice you say you have emailed us, did you try live chat? That is always the quickest way to reach a rep - especially during the weeks before a big holiday. I am going to private message you too so I can collect your order details.

Thank you,
Jennifer

Thumbnail of user jeris8
1 review
0 helpful votes
January 31st, 2017
Verified purchase

This was our second purchase and we were pleased yet again! Great product and value and my daughter loves her personalized books!

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hello Jeri,

We appreciate your review! It’s great to hear from our returning customers! Check your email weekly, as we offer our customers special discounts! We hope you and your daughter enjoy them for years to come! Thank you, and have a fabulous day!

Kind regards,
Jennifer

Thumbnail of user robertg155
1 review
1 helpful vote
December 23rd, 2015

I was really pleased with the quality of the photo blankets I ordered. I had a few questions on my order after I placed it and the lady I talked to was very helpful and reassuring I would be pleased with my order... I was! Thanks for everything! Can't wait to order some of the other products you offer.

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hello Robert!

Thank you very much for your post! Very glad to hear the team was able to answer your questions and that you are happy with the photoblanket you received! Looking forward to your future business!

Happy Holidays!
Jennifer

Thumbnail of user carolep39
1 review
0 helpful votes
October 27th, 2018
Verified purchase

LaQuita was very patient with me and helped me complete my order. I was very frustrated when my coupon wasn't being accepted, after having tried many, many times.
Laquita was very patient and very professional.
Thanks again,
Carole P.

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hi Carole!

We appreciate you sharing your experience with our fabulous customer service reps! I will make sure to pass this along to LaQuita! She always does her best to walk our customers through their issue. We look forward to working with you again, and have a fantastic weekend!

Warm regards,
Jennifer

Thumbnail of user caroled12
1 review
1 helpful vote
May 6th, 2016

I was thrilled with my photo blankets, they are gorgeous. Obviously for the price they are not the world's hardiest blankets, and are more for decoration and the novelty of giving, and wouldn't survive rugged use, but my recipients of them were thrilled.

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hello Carole! Thank you for your post! You will be so happy to know that I ordered a blanket of our family dog that passed away last November for my daughter's Christmas present and she takes that blanket everywhere. It has been camping, to her sporting events, on our spring break trip and in turn through the wash many times still looks fantastic. The colors are still pretty vibrant! So I certainly hope your recipients enjoy their blanket as much as she loves hers. Another great thing about the blankets is they fold up fairly slim so they don't take up a ton of room when your traveling with them. They fit really nicely in a traveling shoulder bag.:-)

Thank you again for your post!
Jennifer

Thumbnail of user jessiep25
1 review
1 helpful vote
December 22nd, 2016

I ordered 4 personalized books for Christmas for my daughters first Christmas on Nov 15. I received an email to say they were shipped Nov 22. My order number is: *******. I contacted the company on Dec 19 to inquire ablut my order, only to hear that they had likely been "lost in transit". How does a package of 4 books get lost? I have never had this happen in my entire life. I was really hoping to get these gifts before Christmas, as I ordered before the cut off time. If they thought they were lost, why was I not contacted? I have now had my messages ignored, when I requested they resend the order by fedex so they would arrive in time for Christmas. I am heartbroken that this personalized gift will not be here for my baby's first Christmas. I'm very upset with their customer service. I now have not heard back from them for several days about my order.

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hello Jessie,

We apologize regarding your books, as the shipping process is out of our hand. We do still think that your books will arrive in time for Christmas. Please be patient, as we do not think they have been lost in transit. I will private message you with your order details. Thank you, and have a great day.

Kind regards,
Jennifer

Thumbnail of user naquishab
1 review
0 helpful votes
April 17th, 2017
Verified purchase

My baby loved all the books. They pictures were very colorful and bright and he/we also loved seeing and hearing his name as we read the stories!

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hi NaQuisha!

Thank you for sharing your experience! Make sure to check our Facebook (https://www.facebook.com/dinkleboo/) page for exclusive offers! We hope to work with you again in the future, and have a wonderful day!

Kind regards,
Jennifer

Thumbnail of user barbarah78
1 review
1 helpful vote
December 10th, 2015

I have had five (5) transactions with Dinkleboo between November 3,2015 - November 24,2015. I have purchased both personalized books, cards from Santa, and children's labels. Most, but not all, were purchased through Groupon. I had absolutely no issues with what I purchased through Groupon. I did have an issue on one order. I placed an order for four (4) books on one order. In that order, I inadvertently ordered two of the same books to be personalized for the same child. I didn't realize I had done that until I contacted customer support and looked at the order details again. In the shipment I received, there were two identical books, but they were for a different child.

I called and was advised that it was more expedient to use the Chat feature. I did that and was rather frustrated at first because it didn't seem that the service rep understood what I was saying. We then corresponded via email. In addition, I was searching to see if anyone else had issues and that's how I found this site. I noticed that Jennifer L. Was responding to customer complaints, so I sent a message to her and requested her assistance. She is AWESOME! Between Jennifer L and Gracie, the service rep, I was told that I could simply donate the extra book to charity if I wished. Since I didn't receive the second book that I inadvertently ordered, I received a credit to my account. I am very happy with the outcome.

It's hard when you order something, especially for Christmas, and things don't go exactly as planned. I would imagine that Dinkleboo is bombarded with orders at this time of year. Sometimes orders are messed up... it just happens when you are really busy. I worked in the retail industry before and I'm sure those service reps are answering multiple calls at the same time on chat. Gracie told me that she could not research the issue until she was relieved from their chat duties. Once that happened she look up the information and send the me an email to try and resolve it. In addition, Jennifer L is diligently trying to satisfy customers who have had a bad experience.

Out of all the things that I have ordered (8 books, 3 postcards, and 7 sets of stickers), the only hiccup I had was with the one order and it was straightened out. I will be back! I can't wait for my grandchildren to get all the things I ordered!

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hi Barbara!
Thank you very much for your post and most of all for your kind words of understanding. This holiday season has been extremely busy and we truly are doing everything that we can to assist all of the customer inquiries coming in. I am very grateful to you that you did look to this site and reached out privately first to allow me the opportunity to assist you before making your post. Customer satisfaction is of the utmost importance and I am very glad we were able to acheive that for you! Please let me know if there is anything I can do to assist you on your future orders. Have a Wonderful Holiday!
Jennifer

Thumbnail of user ailino
1 review
0 helpful votes
November 24th, 2015

I had left an initial review complaining of a missing order. After contacting Jennifer from customer service directly, I was able to finally receive my labels. It took some time to work out the kinks but everything worked out. Thank you SiteJabber for providing a forum to get my results. And thank you Jennifer for caring and communicating with me every step of the way to successfully resolve my order issues. I can't wait to try out the labels. :)

Tip for consumers:
Beware of fraud!

Service
Shipping
Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hello Ailin,

Thank you for private messaging me in addition to this post. I have sent your shipping details to you so that you can confirm the address is accurate in our system. I can then get your order resent as it has clearly been lost is transit as these should have arrived by now based on the outline of dates above.

Thank you!
Jennifer

Thumbnail of user deborap8
2 reviews
0 helpful votes
December 29th, 2017
Verified purchase

My granddaughter loves her new book thats all about her!
I loved that it came in time for Christmas!

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Good afternoon Debora!

Thank you for the kind words! We are elated she lover her new book! We look forward to working with you again, and have a fabulous new year!

Best regards,
Jennifer

Thumbnail of user renac2
1 review
0 helpful votes
August 14th, 2017
Verified purchase

I recently made a purchase after I happened upon this company through a groupon deal. I received my order, within the time frame estimated, only to discover I was missing a label from the sheet. I contacted customer service and an employee, Kayla, promptly responded and had dinkleboo resend me a full sheet of labels, which i received within a week. Amazing customer service! I am very pleased with the labels. They look exactly how they did on the site and stick very well to fabric. I am only giving dinkleboo a 4 out of 5 because without a groupon, i find the labels to be a bit expensive. But i like the variety of designs and texts to really be creative and make the labels something your kids will enjoy.

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hello Rena!

We are glad we were able to assist you! Please check our site for our new Halloween specials! Thank you for choosing Dinkleboo, and have a great weekend!

Kind regards,
Jennifer

Thumbnail of user lissal
1 review
1 helpful vote
December 22nd, 2015

I understand it's a busy time of year, but they got back to me, and helped with my shipping woes!

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Thank you Lissa for your post. I'm very glad the team was able to sort out your shipping details. And yes, this year has been incredibly busy, hence some of the posts below. We are doing all that we can to assist everyone and feel bad about those we have obviously missed but are very glad we were able to assist you to your satisfaction!

Happy Holidays!
Jennifer

Thumbnail of user christelp
1 review
0 helpful votes
October 19th, 2017
Verified purchase

Very helpful, took. Care of my problem of voucher code quickly and politely, thank you patient also, returned my call

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Good evening Christel!

It thrills us to hear we were able to help you with your voucher issue! Please do not hesitate to contact us no matter how small the problem. We thank you for your business, and hope you have a fantastic night!

Phone: 1 800 540-5729

Hours: Monday to Friday 9:00am to 5:00pm, Saturday 9:00am to 1:00pm (MST - Mountain Standard Time)

Email: support@dinkleboo.com

Warm regards,
Jennifer

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From the business

Personalized gifts for kids are easy to create at dinkleboo.com. Personalized kids books, name labels, and other kids toys that are unique and make thoughtful presents.

Company Representative

Thumbnail of user jenniferl103
Jennifer L.

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