Dillard's

Called the local store 25 minutes away looking for a particular perfume, they have it great! Drive there and they don't have it. Meanwhile 4 out of 5 employees visible are on their phones. And brick and mortar wonder why retail is hurting!

Be careful if you decide to order something from Dillard's. I just had the worst experience after ordering a dress. The first dress was damaged - the hem was falling out. I sent it back, and the second dress had the same problem. Unfortunately I didn't see the damage until I put the dress on right before my event. Dillard's says that I should have called them because now they can't verify that I didn't cause the damage. What on earth would they have been able to do at 4:30 p.m. on a Saturday night when the event started at 5:30 p.m. I would recommend you find another more reliable store, one that actually believes in customer service and quality.

When trying to return an item, it took so long to get customer service to send me a label when I returned my item they said it was four days too late. I tried to talk with the store. I tried to talk with the manager I tried to talk with corporate customer service That became a full-time job so I gave up. I will never shop here again and you should not either. Dillards is on its last leg thankfully, they won't be around next Christmas!

I ordered sample fragrance boxes to find the contents to be depleted. After I've given boxes to family, their recourse was to collect the boxes to return. Really?!? Bad customer service!

You may not get what you paid for! I will not purchase from them again.

I will NEVER purchase from Dillards…
I will NEVER purchase from Dillards again. I was going to a wedding and purchased 3 dresses to try on (since I am in MA) and returned one of them. I returned them within 30 days of receipt, but I received the package back stating that the 30 days starts when they ship out the package - not when I received it (which was 5 days later). I am now out over $120 and have a brand new dress I will never wear. I will NEVER shop there again and will spread the word on every social media place I can along with friends.

Date of experience: November 03,2023

I bought a dress for my sons wedding in September in May. Unfortunately, I had a kidney transplant two weeks after and have had multiple complications. I am just now getting back on my feet. I lost 20 pounds from being so ill. I need to exchange it from a size 14 to size 12. It's not on sale and both of those sizes are in stock. The tags are still on it. It has never been worn. They have absolutely refused even with medical records. There is no exceptions. Where is their compassion? Customer service

This company seems to want and need people to apply for a card but they don't care and won't tell you it's a hard credit hit. Also In most departments the employees are treated very badly, even professional workers like my roommate. Don't help dillards in college station. Here's an image of a top trying to prove I'm a person. They mistreat workers like Walmart does or possibly worse.

I absolutely despise companies that are like this. THEY made a mistake and made ME pay for it. I emailed multiple times and never got a single response. I would not recommend it at all, plenty of other companies actually have good customer service, so go elsewhere.

After today's experience at Dillards, my opinion is that some of their employees are discriminating, intimidating and threatening towards Spanish speaking customers. My name is Dr. Mary Miller, and on 9/23 I purchased a bed quilt for my mother who was arriving from Spain on 10/6. We made her bed and found a hole in the quilt. I found it unacceptable to have a hole in a new merchandise, and I called Dillards immediately. The customer service representative stated that it would not be a problem that I did not have a physical receipt on hand. According to her, showing my bank statement would be enough. Well, my 80 year old mother and I returned to Dillards to exchange the damaged quilt. When we arrived, we first we talked to the same two clerks who sold me the quilt; but one of the explained that even after she saw my bank statement there was nothing that she could do as I didn't have a proof of purchase. I escalated the situation and spoke to the manager, The Hime Department manager's attitude from the beginning was demeaning and condescending, she profoundly refused to either exchange or return the quilt. She stated that she believed that we had washed the quilt, because they don't sell damaged merchandise. I repeated time and time again that I did not wash the merchandise, and she flat out called me a liar. She began to raise her voice, got frustrated and threatened us to call security to have us removed from the store. This woman was ready to have my disabled mother and I escorted out of Dillards because we wanted to exchange damaged/defective merchandise. Later on, at one point she mocked me by saying, "but you a doctor and can buy another quilt!". After she realised that her intimidation tactics did not work, she decided to talk to customer service and I received a gift for only $86.60 out of the $124 that I had initially paid. Some credit is better than nothing, I thought. I am appalled of such discriminating customer Service at Dillards; especially knowing that Hispanics make up 31% percent of the population.

Bought 2 dresses for my daughters and it was torn after second use. Went to return and received the worst treatment and terrible customer service and they refused to return despite paying more than 100$ for a dress that does not worth a penny. They also refused to connect me with manufacturer.

Corporate only wants your money and does not care about their customers.
Jerry (from corporate) talked crap about a suggestion a customer had given, even stating that she wouldn't know anything about what customers want, right after she walked away, in front of associates and other customers, including me.
This happened a few months ago, but I thought it should be posted so customers know how much they should avoid giving these corporate people any money.
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Dillard's sustormer service is the worst! Kay unger dress size 12 from Nordstrom is a perfect fit. From Dillard's the waist will fit, the bust won't. And for the price they sell them, the least they can do is accept a return or an exchange! Unless you are walking into a Dillard's store to try something on and get a good fit, don't waste your money! A very disappointed customer!

Dillards system has conflicting profile info. Attempted to correct and Scust service rep said that manager said order would need to be cancelled.that they couldn't correct even though it was their system error. Beware!

Customer service in pineville location is so terrible the only way to get attention is to look suspicious. Last time I make a trip in this store for a purchase. Customer service associates would rather stand in front of you adjusting a rack than say hello hi can I help you nothing. The worst bunch of employees I ever been around. It's a ghost town til they think your suspicion. No morals no empathy no sales from my pocket book.

This is by far the worst company I've ever shopped from. If I could give this negative stars, I would. I wanted to order a nice, cute prom dress and it fits too small and I decide to return it. I PAY for the return label and just because it did not arrive on time at their warehouse, they send my item back to my house. I call customer service and their very rude, disrespectful and they are not understanding at ALL. They do not even offer store credit! Do not. I repeat. DO NOT shop from here. You are better off shopping from Macys.

Canadians - before you start the work of choosing items you wish to order from Dillard's, and later learning your credit card and PayPal won't work for you to proceed, know that Canadian credit cards are not accepted by Dillard's. I spent an hour shopping, then 45 minutes on two calls to Dillard's (the line was disconnected during my first call) only to learn that Canadian credit cards are not accepted.

I ordered a pair of shoes for my wedding. To my surprise, when the delivery finally came the shoes were two completely different sizes and very evident they were not new and had been worn. Calling customer service was 30+ minutes on hold just for them to tell me I have the pleasure of driving 45 minutes to my local UPS store to return these garage sale shoes. I do not recommend this retailer. Used goods sold as new, they clearly don't even check product to ensure shoe sizes match AND you will be in for a treat trying to connect with customer service giving up at least an hour of your life to get things corrected.

I ordered a gown from Dillards and received an empty box. Called to report it. 24 hours later, they denied my claim. I have spoken to multiple customer service reps and everyone has treated me like a criminal and humiliated me. I am a 64-year-old woman and have never had to file a claim with ANY company before but understandably do not want to pay for something I have not received. They did not tape up either end of the box that the garment was supposed to have been in, the box had been crushed and the end had splayed open. I thought Dillards was a good company, but boy was I wrong. New mission in life… Tell as many people as will listen about how horrible this company is. Do yourself a favor and never order online from this company and as for me, I will never step foot inside one of their department stores again. Have been a regular customer for decades, but never again.

Return policy is not clear I started return within the amount of days, but was not able to send due to death in the family and they would not accept the return. Also charged me for shipping. Talked to customer service and was generally cold hearted corporation. Will never buy from again!

Worst customer service I have encountered in a while. Don't try to return anything because it is very difficult and the employees are rude. DO NOT open a credit card with them. If you don't use the card frequently they will lower your limit and hurt your credit. Just don't do it! Shop at Nordstrom... you will be much happier and will have zero hassle with any returns you need to make.

Worst Customer Service. Needed an item very fast. Ordered it. They didn't offer any fast shipping. After two days the status was still Searching. I started to call them. First lady said she can't help me I have to wait. Second one took all my billing info and sent it to some department. Still noting. Third call tels me I have to wait. Then I'm getting a cancellation message on my phone. I'm calling them they say I have to wait my card didnt go through or they didn't know the real issue. And for everything that I'm asking they say we can't help you. I even asked for msome discount and they said no. Just lost my time. Better order from Macy's or Bloomingdale next time. If company want to fix it somexow here is my order number 6 8 7 7 7 3 4 8 1

Never again will I purchase anything Dillard's. I received a birthday gift in July 2022, finally tried the shirt on and noticed the sleeve had a snag in 2 places. Tried to exchange it but their 30 day wouldn't allow it. It was a gift! Horrible Management, don't care about customer! Rating 0..

I was shopping for some jeans for my husband. When I walked past the folded jeans their metal sign on the shelf was sticking out and I ripped a 3 by 21/2 inch hole in my shirt. They offered for me to bring my shirt back for their seamstress to patch my shirt. Like I would want to wear a patched Jones New York shirt. The manager that made the recommendation did not even show his face. At the price of that shirt, which I bought there, I can't believe that is how they wanted to compensate for their negligence in their display shelf. Customer service has really changed.