Digi-Key Corp

They manipulate you and are not clear on actual amount you need to pay for your product. I bought a board, firstly it didn't reach in time, second, it was imported but on the site it was written that it is available in the country, so i paid custom duty also, Board cost 42 $ after delivery charge, after custom duty it reached to 90 $, i would have looked for another MCU(board), had i known that its total cost 90 $. Completely disappointed, better look for other sellers

I Purchased a box of wiring and had realized the gauge of the wiring was wrong so I called them back within 23 minutes of my order and they stated they could not help me in any way and didn't even offer to change the order. 23 minutes…ridiculous. I will make sure I avoid Digi-Key in the future.

Digi-Key will have you waiting weeks for parts to arrive only to find that they canceled your order because they have a past order on file at a different address, and they wanted you to tell them what your old address was.

(I've lived at 3 different addresses since I placed my order over 5 years ago. I have no idea which one they were asking about...)

Really poor customer service - my order went missing between DK and UPS - DK said i must track it via UPS - i say no thats your job i have not contracted with UPS you have - then after another 5 days wait i ask DK to cancel the order as it is lost - they dont reply to the email requests - they are a bad company with no customer service - use Mouser or another parts supplier.

This company just cannot get it together from botched orders to non existent no solution just excuses and they call that customer service 3 strikes and you are out works in baseball and maybe i should have got the hint that they DO NOT CARE ABOUT ANYTHING OTHER THAN TAKING YOUR MONEY AND MAYBE WE WILL PROVIDE WHAT YOU PAID FOR SO LONG DIGIKEY MOUSER AND ARROW ARE FAR BETTER they will be my suppliers from here

Submited an online order for a small product. Within 30 minutes, I tried contacting Digikey to cancel the order. Received an immediate reply from the agent that order was in warehouse and could only be returned at my expense with an RMA. Left a voice message with the customer manager, which was never returned.

Told you that you weren't people smart...bring in temps and pay them more than your actual employees and don't expect anything bad to happen? Unions can't even stop scabs and employees from fighting how is a place with no security going to keep people safe but over react to a virus

Beware will ask for wire transfer and copy of your ID to place an order even though they accept applepay or PayPal that are secure.
Get ready to have your identity stolen.

I recently placed my first order on Digit-Key for some IC components. The total cost for the components are USD$14.38 (as testing samples), during the check-out process, there are options for shipping using express courier such as UPS, etc. for US$30.00, I thought it was expensive compare to my purchase amount, so I opts for longer delivery time option for postal service, and for this option, there is no price provide, and will be 'quote' by Digi-Key later. It turns out that the postal service costs me more than $75 for the shipment, the worst part is that there is no way I could reverse back to UPS service (which turn out to be cheaper), because I only get the invoice and charges after Digit-Key has shipped the order.

This is by far the most expensive online purchase on shipping charge. I don't know how Digit-Key can compete in today's world of e-commerce.

I learnt my lesson, this is my first and the last purchase from Digit-Key!

Why offer to accept paypal for payment only to ask for me to wire transfer them money then threaten to cancel the order If I don't agree to that? Who does that in 2023? Red flags throughout the whole process, never want to go near them again.

A special BIG THANKS to sitejabber for flushing the essay I wrote here the first time... real class guys! Be sure to save your writing... if you have to long in again... your review is TURD CITY... Seriously... if you LOG IN... ok...
Here's the best way to shop with digikey... GOOGLE the part you want, and then check the part very, very well... because their parts will show up in the search no matter even if they a completely different class of part... and then check it again... and then before you pay... you will NEVER find it using their interface... unless you have days to spare. And THEN be prepared, because even though you clicked on that part, and you could swear that part was the only one you looked at... there will be a different part that arrives... close enough for plausible deniability... but of no use to you. This happened once, I thought OK... maybe it was my fault. Twice... I thought HOW?! Now the third time, and I feel like an idiot for using them. I needed a 5 MHZ crystal... a 4 MHZ shows up... but when I ordered it, there was nothing else on the page! And the algorithm suggests a substitution... they should just remove that... don't suggest anything... because I got not only the wrong pinouts... but the entire wrong class of IC... I'm used to sites that actually are made with some degree of accuracy and intuitive interfaces that don't overwhelm... if you're on a page with the piece you want and it's not there... then SAVE those parameters you know are there in that product and automatically apply it to the next search... instead of putting you at square one. Some people don't know the codes for sizes, pins, composition, surface mount... and you don't make it easy now, do you?... they just know the part # they needed... now you're making them look up stuff they didn't need to if you had the part they needed... so meet them in the middle, so you don't have to check 100 boxes on the most ungodly difficult form that seems to just get more and more twisted as you use it, until your search for a capacitor has you inextricably stuck in a bulk purchase of conduit! And after you do all that... still get the wrong item! No more... done... DONE...

I'm a researcher and was looking for some evaluation board /kits. I happened to order some from Digilent, Mouser, and digikey using the same credit cards. The transactions went through with digilent(about$300) and mouser( about$50). Digikey credit card department declined the transaction and asked for a copy of driving ID or personal check cancelled copy before they could approve a transaction for about $32. They acknowledged it's not from the credit card company, it's from their random selection of the customers to demand for additional paperwork. The credit card department representative was quite arrogant.
I could afford to pay double or triple the price than that from digikey, but would never like to expose myself to this low level service / attitude / demands. I would never do or recommend doing business with digikey.
Dr Ash

I purchase components from Digi-Key for 10+ years, even I worked for various companies. They used to be OK for delivery until today. They suddenly told me that I have to pay $25 fee to receive what I ordered because somebody in the company that I worked with own them $25.00 GAB letter service collection fee. Note, it is not me, somebody else! I joined my current company in 10 month and that person left before I came. How shall I pay fee for somebody that I do not know. But anyway, they just do not want to release what I ordered before I pay $25 for somebody that I do not know. I would suggest that we should not be loyalty to any company and we should buy from different sellers since they will not care you after they become bigger.

I made an order for Digi-Key. But I was canceled my order, the following was written in my invoice --- 19-JUN-2019 17:01 A7N4 TC MGR DECIDED IT WAS IN DIGI KEYS BEST
INTERSET TO CACNEL ORDER AND NO LONGER TAKE ORDERS FROM THIS CUSTOMER I wrote to those in support of me rudely answered, very poor communication, I was not informed of the reason for the cancellation. Very bad company, I do not recommend it to you. Odie should be bankrupt. I recommend buying at ARROW

The most simple orders take weeks to process. They cancel orders without notifying you. Absolutely terrible! Extremely terrible to deal with.