Diepholzauto

Diepholz Auto Paris Illinois. Back when Carmen managed the Diepholz Repair Service Department, quality work and quality customer service were a given. This service department is under new management now and the quality of work and customer service has torpedoed downhill. Updates to the status of the vehicle are rarely communicated to the customer; instead, the customer must continually call for updates. The manager's response to my question(s) of why I was not notified, (for whatever reason) is always - "I forgot". In addition, extra parts are ordered without the customer's authorization. This last hiatus of attempting to have our vehicle repaired entailed over a week and a half of the vehicle sitting at this place awaiting a repair. We were given excuse after excuse as to why it had not been repaired, of which of course we had to call to find out. I have been a long standing customer of this Diepholz, but enough is enough. This place has lost my confidence and trust in their quality of work and their customer service leaves little to desire. On another note, I have been attempting to have a Chrysler recall repair completed on my vehicle since end of February/beginning of March of this year, when I was notified of the recall from FCA. At first, the part was not available. Understandable; however, the interim solution was never completed either. Chrysler was aware of the interim solution, (as dictated by the NHTSA) but I was not aware of it until two days ago. About three months ago, after many calls in between, I was told the part was ordered. Each time I call I am told I will be notified when the part comes in. I'm not holding my breath to receive that phone call; however, due to the safety nature of the recall, I am of the opinion that this Chrysler dealer has failed to remedy this defect within a reasonable amount of time and I have reported it as such to the NHTSA.