Dick's Sporting Goods

I went to buy a bicycle from Dick's Sporting Goods. There were coupons for Dick's online which they wouldn't honor. Finally a manager told me that I had to join their club to get a measly 10 percent off. So I joined it and then the cashier told me it was only good for online purchases. I had to call a manager over and threaten to return the bike and buy it online. Then they had trouble to find someone to explain a few things about the bike. I finally got the 10 percent off after I threatened to return the bike. No one offered to help me put the bike in my vehicle. Awful customer service. This was in the El Segundo store.

The young lady at the desk was almost scolding me for having to return my item.If I can find what i need somewhere else that is what I will be doing

Went to Dick's in Garner, NC golf department. Salesman was rude, condescending, and acted uninterested. When I asked a question about a price discrepancy he had no answer. I asked to talk to the store manager and he said he was the manager, and then walked away from me.

This is the second time at this Dick's when a salesman was rude and acted uninterested in making a sale.

I won't be going back

This behavior is totally unacceptable especially since the other customers weren't singled out...

Not good especially and now they lost my business...

I am attempting to make this review as short as possible but capture all of the interactions.
To begin I will never shop at D i c k' s Sporting Goods again.
My first visit I purchased a set of woods. The man was great, he set the loft of the driver, I hit a few shots on the launch monitor and he also changed the grips. I returned a couple of days later to have a shaft pulled from another club and an adapter installed so I can change shafts on my new driver. A month later I went back and purchased a set of irons. The salesman was knowledgeable and directed me to D i c k' s manufactured irons. I told him I'd take them. He came back with the clubs in his hand. No box. He said we don't have a box. I told him to get a box. I then said to him turn on the monitor so I can hit a couple of shots. He says you can't use the launch monitor unless you are being fit. I looked at him but didn't make an issue because I wanted the clubs.

When I got home I began thinking about my experience and I said WTF. D i c k' s is a multi billion dollar company. Are they so nickel and dime cheap they won't let a customer who spent several hundred dollars on a set or clubs use the launch monitor? So I put the clubs back into the box and drove over to the store and returned them. I have gone into a local small business golf store for a used club and the first thing the salesman did was put me on the launch monitor.

Predictably I got an email the next day for a survey. I answered it honestly and then the manager called me. She gave me the company policy spiel. And said a customer can pay a fee to use the launch monitor and have it deducted from their purchase. The commissioned salesman lost a sale by refusing to accommodate a customer. And D i c k' s on behalf of the manager, lost a customer, the manager didn't make any attempt to try and save the sale. D i c k' s has significant revenue so it won't miss one customer. On the other hand its easier to keep an existing customer than to try and find a new one.

Bought a bicycle and a three year warranty. Two days later I got a flat tire. They said they were out of inner tubes and only repair three days a week. It would take three weeks. I bought it myself and did it

I ordered shoes this week, and it said it was supposed to come today, yet now it says it won't be here for another 6 days… i needed these for fall ball coming up and ordered them because it said they would come fast. Disappointed..

The site under goes updates and when that happens you have to call customer service also what i like is they dont charge your card till item or items ship out down fall of it is if you have multiple items and they ship out its shows a bunch of charges

Went to tye Harrisonburg Dicks looking for baseball cleats. We dug through all the shoes looking for specific size, look over and the associate is sitting on floor never offered once to assist. I approached him to see if they had the size only to be told i dont think we do. I replied would you mind looking on your computer to see if you have it in inventory. With no energy he went said no we only have kids sizes in the back. He didnt offer to order or nothing, so guess what ill order from elsewhere. Then when i go to pay for the shirts i had the cashier walks away making us wait longer. Mind you this was on a sunday and maybe all the college staff working was still recupping from there sat partying. God help us with the next generation of workers.

Quite easy to surf but the prices change everytime there is a discount campaign + free shipping always has lots of restrictions

Went in to store the other day to buy some equipment for my kids. Purchased about $450 worth. The next day at work I happen to go on the website and noticed the same gear for roughly $80 less. So I went back to the store with all the equipment to get the price adjusted.

To my surprise they told me I had to return the equipment and they would order it for me online. Absolutely crazy, isn't it the same company. They said yes but some of the prices are cheaper online and they can not match the price.

Every time I have ordered from this store I don't receive emails. This has happened once again when I ordered a pickup order today. I signed up for text alerts and all I received was a message asking me to accept their messages no status alert or even a message through text or email that my order was received! I have an account which I use to make purchases and every time I login it says I have no order history! They don't sell anything you can't buy somewhere else and their prices are no better than REI so just go somewhere else. Ironically because of this I have no proof of purchase to even be shown as a verified buyer on this website. AND no order number to track my current order!

I recently bought a bell bike computer ($19.99) fr Dicks' Sporting Good. I bought on a Sunday early afternoon. After that, I went home and assemble that together with my son to put on his bike. It did not power up. I changed to a different CR2012 battery. Same problem. Clearly it is a DOA. Ok, I got it. So I decide to stop by the store to return or replace it.

On Thursday of the next week, I visited the store. The store associate, however, did not want to return this. He claimed this is a computer like item and it has to be returned to manufacture for a warranty work instead. That is just 4 days after my initial purchase date. Some of the associate understood that and helped me make a case that it is a DOA and it never worked in the first place. I kept being polite and argued that the mechandise is a DOA and the store should take care of it instead of me trying to deal with the manufacturer. It eventually was escalated to the store manager. The Store manager came and said they could not allow me to return it, then they could 'give me a favor' by allowing me to replace it with a equal price or more expensive item. Ok, I eventually replaced it with a new one and I made sure it power up before I left the store.

I had a very good experience with Dicks' Sporting Good in the past. I had a old Sole F80 treadmill bought from them and use for over 12 years and it is still solid. However, this time they really pisses me off. Since when did American retail store refused to take back $#*!ty mechandise and customer had to escalate to get the refund.

Because it eventually allowed me to replace, and some of the associate in the store showed common sense decency to help me fight for it, I gave it a 2 star. Otherwise it is a clear one star case. And I am really sorry to tell Dicks' Sporting Good, since you do not care of my experience, I will bring my business elsewhere instead.

I've come to noticed that Dick's sporting goods shipping is really terrible. I've ordered a weight plate once and I received it with a messy destroyed box with tears. Luckily the plate itself wasn't wrecked so I was able to use it still. The 2nd time I ordered from them were a pair of 35lb kettlebells, but when I received my package, it was messy with tears in the bottom, and I only received one bell that had scratches and scrapes on it and found out after making a call that the other bell broke during shipping. I was really disappointed but luckily I was refunded half of money back but I didn't like the idea that I had to buy it again online, but at least I was given a discount for it, but still. I decided to order a single bell after what happen to my previous one getting wrecked, but as my next bell was delivered, I was still VERY disappointed! Now, the bell was not put in package or anything at all! It was just the product itself with a plastic restraint on it, and it had damages around the coating and scrapes and scratches again. Thankfully, I was still happy that Im able to train with them, but I do NOT appreciate with how the shipping and handling was. Dick's needs to work more on how they take care of their items with Fedex especially when it comes to gym equipment. No one wants to see the quality of their order damaged just like mine.