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Blick Art Materials has a rating of 3.37 stars from 94 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blick Art Materials most frequently mention art supplies. Blick Art Materials ranks 4th among Art Supplies sites.
This company responds to reviews on average within 4 days
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Qualified staff answer phone order requests in a very professional and knowledgeable manner. Abbey knows her way around art supplies. She offered experienced advice and efficiently fulfilled my order -- all over the phone! She did not press or upsell me, but I purchased more because of her shared knowledge. We are very pleased with this easy new shopping experience. BRAVO!
This company is beyond real, I order 2 items that listed available, and I had a big order and mostly were gifts for Xmas and I was traveling so dates are imp. They ship all the items except for 2 And they fail to mention that these 2 items were on back order. I receive an email a week later saying sorry these items didn't ship. I complain, they said they made a mistake Ans didn't update their system, buy dont worry we will ship one of the items soon. Today they shipped it and charged me 15.75 $ shipping for one tube of paint that fosted 14$?! And I had free shipping with the initial order, so noni got screwed with it. I have been using this shop for a long time, but this was beyond anything I experienced with an open shop! Ill never be using their shop again! Be aware
I like DickBlick. Inexpensive prices with a variety of good items. I don't like the price to ship or the length of shipping, however. I also like that they sell individual colors of Prismacolor colored pencils.
I've been using Blick Art Materials for decades as a professional artist. I always use the tracking app with both Blick and the shipping company they use, FedEx. I see when my shipments leave Blick, where they go from there and where they are shuffled by FedEx. I also always send Blick a check instead of using a credit card. So, that should take longer because they have to okay my check in a different city and state before shipping my goods. I admit, I have had problems in the past with my shipments but each time I've discovered that it is FedEx that has failed me. I live in Kentucky and worked as a shipper in a nationally know printing company at one time. I know that Blick packages goods well on seeing the packages. The problem is almost always one of two things. The first is the FedEx takes a good deal of time in shuffling your packages from state to state before it gets to you or me. In my case, Illinois to Wisconsin to Indiana then to Kentucky. It's inconvenient but it is what it is. Blick does not cause that. We do when we select a shipping choice. The other problem is that we, the consumer, often don't read reviews of the products and service offered by Blick. The descriptions online are fairly precise and if they aren't enough for the consumer then a phone call before ordering is needed. I've had to deal with FedEx a few times because of shipping damage and if you think Blick's shipping and packing is bad you should try working with FedEx. They are like working with AT&T. You are truly only a number with them. They do nothing to rectify your problem. I've talked to several nice folks when calling Blick and I always have my numbers and full information ready when doing so. Things go smoothly ordinarily. Be sure of what you are ordering before ordering and if any questions arise call them before ordering. Hope all your orders from all companies turn out well.
Tip for consumers:
Blick can answer your questions and their service department is one of the best.
Products used:
Professional art and craft supplies
Thank you for your review, and for being a loyal Blick customer! While there may be many obstacles that an occur during your orders journey from our warehouse to your doorstep, the vast majority of orders are delivered on time and in good shape. And if for some reason they are not, we are always happy to help! We look forward to doing business with you again soon, Doug!
Dick Blick on line is the only place that I can find Caran d'Ache oil pastels by the stick. I order quite a few when I order, so l probably only order once a year and I forget that their site is not shopper friendly. I go through and work out an order, and I put the quantity in what I think is my cart, then when I am ready to check out, there is nothing in the cart. Very frustrating. Then if I try to see if the if the item is in the cart, the site assumes that this is your whole order and won't take you back to the list. Check out what they have on line, but don't try to place an order through the web page, you will go crazy. Call your order in..
Products used:
Artist material, oil pastels
I have ordered Materials many times in the past and always received great customer service and great products, plus their prices were usually the best anywhere!
I received a full refund of my shipping charges and an apology from D. Blick regarding my experience in the review below.
Hi Jeff,
Thank you for the updated rating. While 100% satisfaction is always our goal from the start, sometimes we do fall short unfortunately. We really appreciate being given a chance to make things right if that is the case, and hope that you will consider us again in the future for your art material needs.
I ordered around $450 worth of acrylic paints and gel mediums for a commission with a deadline. I ordered in plenty of time to accomplish the work. My order arrived with only half of the items inside (yes, literally I was missing 12 of the products In my order). I paid $75 for overnight shipping to get a head-start on my project timeline (the shipping on a large order like mine would have been free otherwise). Of course that $75 was wasted because I could not begin to paint until I had my entire order. I called DB customer service and was told "I'm not sure why that happened". While the agents I spoke with were very professional and polite (Treyana and Sherry), the last agent who actually corrected the error (Mark) and got the rest of my shipment on its way was very curt and a dismissive of me asking (I had to ask twice) for some type of refund due to the money wasted on the overnight shipping. He gave me a $20 off coupon for a future purchase, albeit in a rather ungracious tone. I also had to ask D. Blick agent Mark for his name 4 times until he finally told me. I received the rest of my order around 4 days later. I called back one more time and spoke with D. Blick agent Amber. She was very apologetic and said she would give me a $25 credit back to my credit card. Better than nothing, I suppose. Still, not a good experience due to missing my project deadline and DB agent Mark's curt and unsympathetic attitude. I'll think twice about ordering from D. Blick next go-round if time and accuracy are key to my project's success. I am giving D. Blick 2 stars in this review due to this debacle causing my own business the embarrassment of seeming unreliable.
On another project a month earlier, I ordered a cradled wood substrate (a hardboard panel 30" x 40" x 1.5" deep). It arrived in a timely manner but was dented on one side and warped. When I placed it on a level surface, it rocked. I also placed a 4 ft level across it to double check if the warp was bad enough that I could not use it. It cupped in the center and was definitely higher on the ends. This was D. Blick's own line of hardboard substrates. It should be a completely flat panel, so I returned it to them. The agent was very nice and made the return easy. However, this is not the first time I've ordered something from D. Blick and had problems of some sort. I'm very quickly losing faith in their warehouse staff.
UPDATE: I was contacted by D. Blick (as you can see below). I did receive a full refund for my shipping debacle. I expressed in a private message to them my concerns about the warehouse staff being more careful all-around (making sure substrates are not warped, that all items are accounted for before taping up boxes for shipping.) I was impressed with this part of D. Blick's customer resolution, however all of this could have been avoided in the warehouse if awareness levels were raised there. Hopefully this experience will help that happen.
Tip for consumers:
Check your order right when you receive it. Make sure all items are there and if you ordered canvases or other substrates, make sure they are not warped or dented.
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Inspiring artists with the artistic tools to reach their full creative potential.
It all started with a single pen in 1911. For over 100 years, our commitment to quality, service, and excellence has shaped BLICK into who we are today.
Thank you for your valued business! We’re always looking for ways to improve service to our customers, and your feedback is very much appreciated!