On 10/15/2019@ 6:13pm I placed an order for $127.12 paid using my PayPal. I received an email confirmation of my order from Blick Art Materials, as well as payment confirmation from PayPal.
10/16/2019@ 9:02am I received an email with shipping confirmation from Blick Art Materials.
10/17/2019 I received an email from Blick Art Materials Credit Department stating; "our system attempted to charge PayPal for the $127.12, PayPal declined as the authorizations had all been voided. The 2nd one is for duplicate Order #*******. You can see that it was successfully charged. Please either contact Customer Service at *******787 to arrange for the return of this unpaid, duplicate Order #******* to us, or provide a credit card to pay for the $127.12 owed on it."
10/17/2019@ 11:24am called Blick Art Materials Customer Service and spoke to them about this error, and they reiterated that it was I who made the error which caused a second order to be sent without payment. I told them I would send the duplicate order back to them when I received it. I asked for a pre-paid return shipping label, to which the representative was very hesitant to provide, but did so in the end.
10/22/2019@ 11:55am received my order.
10/23/2019@ 11:36am received duplicate order
10/24/2019 Went into the FedEx Store to drop off duplicate order.
10/29/2019@ 10:00am FedEx delivered duplicate order, signed for by their representative.
11/12/2019 Received a letter sent by Blick Art Materials Collection Department entitled "Final Collection Notice (dated 11/7/2019).
What's going on Blick Art Materials? This is totally unacceptable!
Kudos to PayPal for competency and not allowing a duplicate charge of $127.12 to my account. Imagine if I had paid using my credit card!
I ordered a 74 set of Gelly Roll Pens from Blick. My Michaels order I placed a few days after came before theirs. Once it arrived, the plastic box only had 2 pieces of masking tape sealing them shut, instead of being completely sealed with plastic shrink wrap. All of the pens did not have the typical plastic cover/dipping on the nibs to prevent leakage. This to me says used, especially since the sets I have bought in the "blister"/cardboard packaging always have this protective coating (you remove it after you uncap your pen, to use it). I called Sakura of America based in CA and they said they send these out with the protective nib cover like with the blister pacs and these are shrinkwrapoed when sent out. I called after getting the pens... the lady I talked to was not the friendliest and said a new shipment would be sent out. I recieved it today, about 5 days later... this time the label on the box states "please shrink wrap before sending"... seriously? That was not my point, or my request... opening the box what the did was put 1.5 inch wound stripping of shrink wrap around tne to and back of the box... nevermind the sides... not protected there at least either. Same thing... inky tips, and two pieces of making tape covering the flaps to keep the case closed. I called again and explained... the woman began stating it wasnt their fault and that they cant expect each and every pen, raising her voice, stating i could return both sets and they would send me some valued customer coupon... and send another set. I told her i didnt want another set and while i could have ordered from Amazon and recieved better customer service, that i would keep the first set, return the other, and due to this whole experience would not be using or recommending Blick to anyone I know in the future (since the second rep was practically yelling at me, my kid turned and looked at me while i was on the phone because he could hear her yelling from the other side of the sofa)... she said she didnt know how else to help me, and was transferring me to her lead. 3-4 minutes later, the lead gets on the phone, nicer tone, but nothing she could do either, same old "we cant control the quality" or "we can send another set" junk... I didnt even want to be tranferred to this woman, I just wanted to be done... but stayed on in hopes that this woman might understand the point and further research this conflict of information between the manufacturer and the warehouse... but no... and now I wont get a "valued" customer coupon either... haha, whatever. Well, they have my money for these pens, but will not get anymore of it again in the future. Ill stick with the places ai normally spend money with, that care about their customers, where I wont get yelled at for reporting an issue with a 70-90 dollar product.