My engagement ring, a Cinderlla Staircase, was purchased about 9 years ago. It is a beautiful ring! A few months ago, I noticed that there were some scratches on the center stone. Since I didn't purchase the ring, and my then fiance and I have long since broken up, I didn't know if Diamond Nexus would honor the warranty. I contacted customer service and gave them some information so they could try and locate the acount. They found it and assured me the stone was covered! They emailed me a shipping label and within a few days of mailing the ring back, I was sent a quote to have the stone replaced, the setting repaired and cleaned and polished! Since I wasn't sure about the warranty, I had taken the ring to a different jeweler and was quoted $250 for the repair to the setting and $500-750 to replace the center stone. I was looking at around $1K to restore the ring to it's original fabulousness! I paid a nominal fee of $120 to Diamond Nexus and will be getting my ring back to me, fully restored, in a few days. The customer service reps are AWESOME! Everyone I have spoken to has been knowledgeable and very helpful! I have read several negative reviews about Diamond Nexus and their products and customer service and I have a few things to say about them... First, even if it the stones are CZ (and I am not saying they are) WHO CARES? They are obviously high quality stones that come with a LIFETIME warranty and the settings are 14K gold. So, again, WHO CARES? Second, I have spoken to several customer service reps since I sent my ring in for repair, and EVERY SINGLE ONE OF THEM, without exception, has been courteous, knowledgable and helpful. Diamond Nexus is an awesome company with awesome products and employees!

Satisfied... no complaintss till now