DHL

I wrote a negative review of DHL some months ago and was told it had been read by 11,891 viewers.
I hope those same viewers will read this comparatively positive review of DHL.

DHL is no different than USPS, FedEx, UPS, eBay or Pitney Bowes in not providing accurate or detailed information on their shipments and on occasion providing blatantly false information. 80% of most Customer Service Reps are dismissive and/or rude. I applaud the 10-20% of them who sincerely do wish to help, but are restrained by institutional policy to make complainants go away by not even providing their own employees with access to the information that they may need. Added to that is the problem with AI robots and scripted technologies attempting to answer your enquiries. Those "AI"s often amount to "Arrogant Ignorance." Shippers do not want to provide any information on shipping problems since that might negatively impact their business. Consequently they regard it as "proprietary information." After several FOIA requests to the USPS they would not provide statistics on the actual help they gave on average to searches, shipment transit times, sorting equipment damage, damaged and/or lost items. Recently Ebay would not provide information on why a shipment to Spain was returned by Spanish Customs even though Ebay has access to DHL and Pitney Bowes who prepared the documentation. Do they wish to correct the root causes of shipping problems? Or do they wish to simply ignore them? Here is the illegible documentation I received so far...

My advice is to do your own research on the shipment you question. Contact all the shippers who handled your item. Keep records of all your calls and investigations and provide the shippers with all that information. Escalate, escalate, escalate. Ask for complaint and ticket numbers. Ask the names of the people you speak to and where they are located (what country)? Keep a record of all of this.

Confirm for yourselves whether my experiences match yours.

Advertising, Public Relations, Persuasive Technologies, PSYOPS and MISO are all varying technologies of obfuscation, mis/dis/information and propaganda. CAVEAT EMPTOR.

Thank you DHL Germany. I received my parcel in good condițion and în a short time at home în România.
Keep walking

I chose DHL b coz my package is safe! When my package comming DHL message me to pick up my package.thats why I chose DHL.

Worst agency i ever used. My first issue was a lost of 4,500. Dollars because my packages got held by DHL customs, and somehow got set back to the shipper by DHL. And now they just lost another package of mine. When I called them all I can say rude is an understatement and somehow it is a joke to them in Arizona DHL. There ratings on this site is a reflection of there service.

Came at 7:43 pm awesome service, fast shipping it came on time and when calling dhl there was Amazing service.

I ordered some jewellery for my daughter for Christmas last Saturday, not expecting it to arrive on time - it arrived the following Thursday from Christchurch to Brisbane. DHL 10/10 from me

I have used the DHL office in Jesus Maria, Peru twice in the past month and both times I received excellent service and both times my package arrived early in the USA. I would recommend this company.

I like to share my fantastic experience with DHL. After reading so many negative reviews, I was so worried to sent my important documents from Canada to India. But they did it on time, actually few days ahead without any issues. I received my package from India to Canada, Ontario within 5 business days and I sent a package vice versa also took only 5 days though they told 7-10 buisness days. I just sharing this so that people who are worrying reading negative reviews will get some relief same like I worried!

I have read reviews about SunYou post, India Post and DHL, all the reviews I read about these companies are not good at all and if you follow all these bad reviews you will never use the service of any of these courier companies. For many years I have received packages from Abroad through DHL, SunYou and India Post. The services of these three companies I mentioned are very good. My packages arrived quickly through them and everything was smooth and easy. No bad experience. I wonder why many people have bad experience with these companies.

The supervisor Dahlia Alcala will lie and change your numbers just cause. She is also sleeping with Rogellio her team lead. So if you work with her or about to ask for a different dept

Ren at customer service helped me really good and was really helpful gave me details on what was going on with my package that was on hold, he is great when calling customer service ask for Ren :)

I had such a difficult time with trying to find a carrier to ship my documents to my friend who needed them…internationally, FEDEX was awful no help at all! I called Adam at the Pensacola location of DHL he was amazing…we had an issue with the shipment but is was resolved and I was so impressed at the level of customer service! I would highly recommend!

I don't know if DHL has alot of backup work but this time was a fast delivery, I'm assuming they usually handle international delivery.But up till now they have never misplaced any of my packages that's a plus.

They did a great job delivering to the address provided. Great job DHL at delivering a custom item! :)

Been settled now, lot hard work getting hold of customer, but now been delt with. The problem was the company DHL hired in the Philippines

I would like to share my experience with DHL. I have recently started a business and wanted to see who is the most reliable international carrier. On the same day, I purchased samples from China. One sample was sent through DHL, one through Fed Ex, and the third through UPS.
Within day 1, I got the customs documents for clearance which I settle, on the third day my sample arrived. Absolutely no problems and in excellent condition.
As for FedEx I got that within the week, apparently, the package was misplaced
And UPS I got after about 2 weeks ( I did not follow up with the exact day)
Thank you, DHL your team did excellent work!

This company too kind I live in a apt on the second floor. He came around 1320 hrs an I was at the gym an left my phone home. I informed the driver by text that he could leave it in the door but y'all this person was too nice. He left it at my second floor door I wasn't looking for it until tomorrow. So please find out who this is an tell him or her thanks.

As a customer I have to say it one of two best countries companies I have dealt with. On time, with info about delivery. DHL is not dumping good to garden or in from of the door while I'm at home.

Normally i tell my suppliers not to ship by dhl because they are shocking to use but recently they have improved parcel arrived in-country at 6 am they told me it would be delivered the next day but it wasn't it was delivered same at at 1 pm. very good service dhl

863 Utica ave Brooklyn New York this location the customer service perfect shinnel you so humble and explained everything to me so I could understand thank you!

The deal with transportation of goods all accros the world. The one best thing about it is it has a good logistic and supply chain management making it possible in meeting with every customer's demand on time.

The transaction I had with DHL is fantastic. This company has a good logistic and supply chain management making it possible in meeting with every customer's demand on time.