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Claim Your BusinessDHL has a rating of 1.23 stars from 874 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DHL most frequently mention customer service, next day, and wrong address problems. DHL ranks 439th among Shipping sites.
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I don't know if DHL has alot of backup work but this time was a fast delivery, I'm assuming they usually handle international delivery.But up till now they have never misplaced any of my packages that's a plus.
Honestly the joint worst delivery company in the UK. No way of active tracking, drivers do not get in contact if they cannot find address, no live tracking, no way of contacting customer service, phone kept hanging up and not let me go past tracking info, sent emails, left messages, tried calling NOTHING all day. The urgent package i needed today is delayed again because of the obsolete systems this inefficient company is utilising. Please update your systems. You can hire me if you want it would be easy!
DHL attempted to deliver my package, but it took 2 tries to be successful. First time, they said I wasn't home, but I was. I did note that they left a note on my front door so they did actually try, but for some reason I must not have heard the door bell. I rescheduled the delivery and changed it to contact-less delivery and they delivered it 2 business days later.
I advise that you choose contact-less delivery unless it is a high value item because you might not get your item delivered, even if you are at home.
All that said, the initial delivery attempt was on time.
My classmate works as a courier for this company. Very satisfied. I plan to finish university and go to work for you.
The time it took to deliver my parcel on international flight was impressive. The recipient got the product in good condition without any problem. The only negative thing is the cost of delivery. Paying almost $300.00 for a small package is very expensive. The delivery cost was two times the cost of the product itself.
I appreciate the competence of DHL customer service putting a trace on my package and advising me of the cause of a shipping delay in India (New Delhi) due to a multi-day national holiday. I could understand that and appreciated their effort to allay my concerns for a shipping delay. Thank you!
Usually people tend to write reviews when something doesn't work or they had a bad experience, but I think DHL is reliable, when compared to some other services.
I've shipped and received items from all sorts of services and ways of transport (ship, airplane, local post offices, UPS etc.) DHL is definitely not the worst of them. Yes, sometimes the delivery times don't match or that the pick-up location is different than what originally stated, but at least I don't have to be afraid of my items getting lost or stolen. I've always gotten what I ordered and nothing was broken.
I would use DHL anytime again.
For about three years of use and still satisfied. For me the best international transport and logistics company. Speed and efficiency
We performed at an event for one of their divisions in North New Jersey this past year. They were great people. Very nice to work with. Thank you.
DHL express is simply fantastic. Especially for international deliveries, they are really amazing and deliver packages on time. DHL is my all time first preference for sending packages to India. Many thanks to DHL for their prompt service. I also want to point out that there is some miscommunication going between the DHL Staff. I ordered for an envelope and two times the driver came without an envelope. Finally I had to seal my document in a cover and hand over. They got to find a way to fill those gaps. Regardless the package was delivered on time.
Well done to DHL; ordered through IPostParcel on the 4th may.
Picked up on the 5th & delivered on the 9th to Nigeria.
No issues or long delays. Package intact & nothing missing
So far I have received 4 out of 4 packages I had shipped via DHL. So, basically they haven't lost any of my packages yet. Unlike UPS, who lost my package and did not even attempt to find it (i found it on my own, NO thanks to UPS). The last package I had delivered via DHL got delayed by 3 weeks, but our local customs was at fault for that and not DHL.
Tip:
- if you have issues with DHL, send a message via their contact us link on their website and ALSO call the local DHL office (just make sure you have the relevant tracking number).
I've found DHL to be cheaper than UPS and USPS and FedEx when shipping from the US to Europe.
DHL is the global market leader in the logistics industry. DHL commits its expertise in international parcel, express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers.
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