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DHL has a rating of 1.23 stars from 874 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DHL most frequently mention customer service, next day, and wrong address problems. DHL ranks 439th among Shipping sites.
No positive highlights yet
I don't know if DHL has alot of backup work but this time was a fast delivery, I'm assuming they usually handle international delivery.But up till now they have never misplaced any of my packages that's a plus.
Honestly the joint worst delivery company in the UK. No way of active tracking, drivers do not get in contact if they cannot find address, no live tracking, no way of contacting customer service, phone kept hanging up and not let me go past tracking info, sent emails, left messages, tried calling NOTHING all day. The urgent package i needed today is delayed again because of the obsolete systems this inefficient company is utilising. Please update your systems. You can hire me if you want it would be easy!
The delivery guy did not wear facial mask, gloves or keep social distancing. DHL should give this mandatory order to all their carriers. Let them know it's a way to protect customers and themselves.
Tracking has minimal updates and doesn't even pretend to actually track. Support is horrible - phone only and max of 2 inquiries allowed - regardless of circumstances - before system tells you "you have exceeded number of calls." Drivers lie - say the attempted delivery but no one home. My Ring shows otherwise. German company without German efficiency but with the arrogance.
Very inconsistent when shipping sometimes fast sometimes takes forever
Average. Average. Average. Average. Average. Average. Average. Average. Average. Average. Average. Average.
A little bit rude customer service. Delivery guy brought my delivery, and told me something I didn't heard him so I asked him, pardon? He replied, you should clean your ears better in the morning. But then said that it was a joke, okay... Disappointed
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DHL is the global market leader in the logistics industry. DHL commits its expertise in international parcel, express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers.
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