logo

DHgate
This website seems to be closed. Find similar businesses

business logo of DHgate

DHgateReviews 6,946

2.7
dhgate.com

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
640
value
621
shipping
629
returns
508
quality
583

We monitor reviews for authenticity

Ireland
1 review
1 helpful vote
Follow Kenneth n.
Unfollow Kenneth n.
Share Review
Report Review

I got some good products but i was not happy with my last order

Date of experience: July 29, 2014
Mexico
1 review
0 helpful votes
Follow Maritza r.
Unfollow Maritza r.
Share Review
Report Review

MY experience with this store has been excellent
Provide traking number
The products come perfectly packaged
The quality is great

Date of experience: July 29, 2014
Ohio
1 review
0 helpful votes
Follow tanya h.
Unfollow tanya h.
Share Review
Report Review

DH Gate did not meet its 100% satisfaction guaranteed policy.

Date of experience: July 29, 2014
NL
1 review
0 helpful votes
Follow Mona M.
Unfollow Mona M.
Share Review
Report Review

My experience was horrible, the material was super tacky and I had even to pay 50 euro for the customs and they did not ask for the measure of my arms so it was not matching the rest and to be honest was a waste of money and I am not going to do that ever again. I prefer to give this website 0 stars.

Date of experience: July 29, 2014
Canada
1 review
1 helpful vote
Follow mimi b.
Unfollow mimi b.
Share Review
Report Review

My experience was excellent
August 1, 2014

My experience was excellent. Got my order right on time.

Date of experience: July 29, 2014
Canada
1 review
1 helpful vote
Follow cindy h.
Unfollow cindy h.
Share Review
Report Review

Its a good site but i find when u order if the seller doont have that item they send u somthing else and that has happen three times to me... it is not worth sending back and they know they know that. Have noticed i was buying quite a bit of stuff from you. Now I am not buying nuthing no more especially after ordering the nice wig and for them the send extensions unsatifactory...

Date of experience: July 29, 2014
GB
1 review
1 helpful vote
Follow Daniel V.
Unfollow Daniel V.
Share Review
Report Review

Had a great experience with DHgate... I received all my products ordered in good working order with no problems. Will definitely do business again soon

Thanks
D. V

Date of experience: July 29, 2014
Massachusetts
1 review
0 helpful votes
Follow Cindy C.
Unfollow Cindy C.
Share Review
Report Review

I will never buy from DH Gate again and will tell everyone to stay away from this site. The seller was very nice and would work with me, but DH Gate would not. The wrong item was sent and they wouldn't let me return it. HORRIBLE customer service. I've NEVER been this dissatisfied with a company.

Date of experience: July 29, 2014
New York
1 review
1 helpful vote
Follow Al L.
Unfollow Al L.
Share Review
Report Review

You are worse than the seller
August 1, 2014

You are worse than the seller. I will make it a point to publicize this horrific experience with you and the seller to amazon, ebay and all social media outlets I can post on.
Very simply, I purchased a shirt. It was too small. All the seller had to do was exchange it for the correct size. Your responsibility was fairness to the consumer as your guarantee states and you did not comply with your own policy. If it were up to me- no one should ever buy through you!

Date of experience: July 29, 2014
Florida
1 review
0 helpful votes
Follow Ralph H.
Unfollow Ralph H.
Share Review
Report Review

The product I bought was not satisfactory, and I could not return because the retun postage was greater than the items worth. Therefore your return policy is worthless. I paid 47.50 for the chain and it would cost 52.50 to return with a tracking number

Date of experience: July 29, 2014
Georgia
1 review
0 helpful votes
Follow Chloe B.
Unfollow Chloe B.
Share Review
Report Review

Well I ordered a necklace (or so I thought) and it took over 3 weeks to get here. I later found out that it had said online that I was ordering 13 necklaces... It said it would come in 2-5 days but I waited 3 weeks for it to come.

Date of experience: July 29, 2014
Croatia
1 review
1 helpful vote
Follow Vlatko P.
Unfollow Vlatko P.
Share Review
Report Review

Greetings from the Croatian
August 1, 2014

Greetings from the Croatian

Impressive order. I am very pleased with the quality and fast delivery. Thank you very much!

Date of experience: July 29, 2014
Arizona
1 review
0 helpful votes
Follow Dawn T.
Unfollow Dawn T.
Share Review
Report Review

Well it came to us on time
August 1, 2014

Well it came to us on time. That was good but it was way to long so I had to get it tailored. So that cost about as much as I purchased it for. You should not only have measurements but length as well. Would have been better if it fit right when it was delivered.

Date of experience: July 29, 2014
Utah
1 review
1 helpful vote
Follow mike W.
Unfollow mike W.
Share Review
Report Review

I experience was pretty good with DHGate. However when I made the purchase, my bank card kept flagging the payment and would not process. When I called the bank they said because it was international it was marked as a scam or fraud. So I had to have them manually override the payment to approve it. Other than that I don't have any complaints.

Date of experience: July 29, 2014
Texas
1 review
1 helpful vote
Follow Edgar W.
Unfollow Edgar W.
Share Review
Report Review

Hello product sellers I have really enjoyed shopping old sale price for family friends and will soon start back soon for the holidays seasons coming up, I will be happy to received all low prices discount for coming holidays.
Edgar Williams.

Date of experience: July 29, 2014
Canada
1 review
1 helpful vote
Follow Bonnie W.
Unfollow Bonnie W.
Share Review
Report Review

I seem to always find the charms I want on DHGate and they are of good quality. Just found the date charm for 2015. I use these to create a craft for graduates and this year, I am going to be well prepared.

Date of experience: July 29, 2014
GB
1 review
1 helpful vote
Follow Sarah H.
Unfollow Sarah H.
Share Review
Report Review

An easy transaction and use of the webpage. The item arrived earlier than I had expected and was exactly what I wanted, so thank you!

Date of experience: July 29, 2014
Washington
1 review
0 helpful votes
Follow Dan B.
Unfollow Dan B.
Share Review
Report Review

Kept current with shipping status by way of emails. Very useful considering this order came out of China

Date of experience: July 29, 2014
New York
1 review
1 helpful vote
Follow Wendy R.
Unfollow Wendy R.
Share Review
Report Review

It is a really pleasant way to shop and I really like the way they stand between You and the seller, sort of like EBAY. It keeps the sellers honest and you don't actually release funds, to pay the sellers, from DHGate until the product arrives and you are satisfied.

Date of experience: July 29, 2014
Massachusetts
1 review
0 helpful votes
Follow Victoria J.
Unfollow Victoria J.
Share Review
Report Review

My most recent experience was AWFUL. I purchased a wedding gown off of this site and immediately put in a dispute. The dress was cheaply made, the stitching was coming apart and the tulle was stiff and cheap. The dress lacked several features on a the advertised picture. The seller never responded and I kicked it up to DHgate for dispute. In the end, they felt the pictures I sent did not demonstrate the problem. I wholeheartedly disagree with that assertion and am now stuck with a God awful dress that I CANNOT wear on my wedding day which is next month. Not only that I am out of the money I spent on a dress I cannot even sell on ebay because of the poor quality of the dress. I have purchased a total of four dresses off of your site and have not been upset until this purchase. I will not be referring anyone to your site nor doing business on this site again. Wish it would have been a better experience.

Date of experience: July 29, 2014