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The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I got some good products but i was not happy with my last order
MY experience with this store has been excellent
Provide traking number
The products come perfectly packaged
The quality is great
DH Gate did not meet its 100% satisfaction guaranteed policy.
My experience was horrible, the material was super tacky and I had even to pay 50 euro for the customs and they did not ask for the measure of my arms so it was not matching the rest and to be honest was a waste of money and I am not going to do that ever again. I prefer to give this website 0 stars.
Its a good site but i find when u order if the seller doont have that item they send u somthing else and that has happen three times to me... it is not worth sending back and they know they know that. Have noticed i was buying quite a bit of stuff from you. Now I am not buying nuthing no more especially after ordering the nice wig and for them the send extensions unsatifactory...
Had a great experience with DHgate... I received all my products ordered in good working order with no problems. Will definitely do business again soon
Thanks
D. V
I will never buy from DH Gate again and will tell everyone to stay away from this site. The seller was very nice and would work with me, but DH Gate would not. The wrong item was sent and they wouldn't let me return it. HORRIBLE customer service. I've NEVER been this dissatisfied with a company.
You are worse than the seller. I will make it a point to publicize this horrific experience with you and the seller to amazon, ebay and all social media outlets I can post on.
Very simply, I purchased a shirt. It was too small. All the seller had to do was exchange it for the correct size. Your responsibility was fairness to the consumer as your guarantee states and you did not comply with your own policy. If it were up to me- no one should ever buy through you!
The product I bought was not satisfactory, and I could not return because the retun postage was greater than the items worth. Therefore your return policy is worthless. I paid 47.50 for the chain and it would cost 52.50 to return with a tracking number
Well I ordered a necklace (or so I thought) and it took over 3 weeks to get here. I later found out that it had said online that I was ordering 13 necklaces... It said it would come in 2-5 days but I waited 3 weeks for it to come.
Greetings from the Croatian
Impressive order. I am very pleased with the quality and fast delivery. Thank you very much!
Well it came to us on time. That was good but it was way to long so I had to get it tailored. So that cost about as much as I purchased it for. You should not only have measurements but length as well. Would have been better if it fit right when it was delivered.
I experience was pretty good with DHGate. However when I made the purchase, my bank card kept flagging the payment and would not process. When I called the bank they said because it was international it was marked as a scam or fraud. So I had to have them manually override the payment to approve it. Other than that I don't have any complaints.
Hello product sellers I have really enjoyed shopping old sale price for family friends and will soon start back soon for the holidays seasons coming up, I will be happy to received all low prices discount for coming holidays.
Edgar Williams.
I seem to always find the charms I want on DHGate and they are of good quality. Just found the date charm for 2015. I use these to create a craft for graduates and this year, I am going to be well prepared.
An easy transaction and use of the webpage. The item arrived earlier than I had expected and was exactly what I wanted, so thank you!
Kept current with shipping status by way of emails. Very useful considering this order came out of China
It is a really pleasant way to shop and I really like the way they stand between You and the seller, sort of like EBAY. It keeps the sellers honest and you don't actually release funds, to pay the sellers, from DHGate until the product arrives and you are satisfied.
My most recent experience was AWFUL. I purchased a wedding gown off of this site and immediately put in a dispute. The dress was cheaply made, the stitching was coming apart and the tulle was stiff and cheap. The dress lacked several features on a the advertised picture. The seller never responded and I kicked it up to DHgate for dispute. In the end, they felt the pictures I sent did not demonstrate the problem. I wholeheartedly disagree with that assertion and am now stuck with a God awful dress that I CANNOT wear on my wedding day which is next month. Not only that I am out of the money I spent on a dress I cannot even sell on ebay because of the poor quality of the dress. I have purchased a total of four dresses off of your site and have not been upset until this purchase. I will not be referring anyone to your site nor doing business on this site again. Wish it would have been a better experience.
Answer: Yes. Even when they send you the wrong product, dhgate finds for the seller, not the buy. Stuff sent isn't what is advertised. So many unhappy customers, that's why I posted my review. Will never buy from them again. Ever
Answer: RUN DO NOT ORDER FROM THIS COMPANY. TOOK MY MONEY. NEVER RECEIVED MY ITEM! --------------------------------------------
Answer: Only if you don't care if you ever receive it. Only if you don't care if you ever get your money back if it's not "as described" or the wrong size, color, fabric, etc.
Answer: If you like scams then this is the site for you
Answer: Not reliable. They have a horrible track record, for every one good review there's atleast ten or eleven of bad ones. Trust that the odds are against you in having a good experience and buy elsewhere, I promise you will regret doing business with them.
Answer: I got 64 x 256gb flash drives. They were all bad. Boycott DHgates, Aliexpress, Alibaba and Amazonprom. They are all Chinese and they are all bad news. Don't believe me? Read more reviews.
Answer: One word. Hell no... well that was 2 words but hell no.
Answer: Do not trust DHGate. It is a scam organization. They sent me the wrong merchandise. I had to send them "proof", and then I would have had to pay for the return postage. At that point I called it quits, and will never deal with these guys again.
Answer: These people belong in jail!