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DHgate
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DHgateReviews 6,946

2.7
dhgate.com

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
640
value
621
shipping
629
returns
508
quality
583

We monitor reviews for authenticity

Tennessee
1 review
1 helpful vote
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Some what guarded
August 1, 2014

Some what guarded. While most has gone well one has not! And as yet not concluded! This ordeal has been ongoing for months and has left a very bad taste in my mouth from this experience. I would like to warn others that if there is a warranty issue it will cost you dearly for return shipping and on top of that I had to pay for parts for the repair, doesn't sound very fair now does it?

Date of experience: July 29, 2014
Canada
1 review
1 helpful vote
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Y ham very please to by with DHGate, because my payment is secure.
You only pay the seller wen y have receve they item and satisfy.
Y have loss lots of money with other company

Thank you for the great service (dont check my English y am frencn

Date of experience: July 29, 2014
Texas
1 review
0 helpful votes
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I love these company it's safe and excellence of service and very helps full with online people I highly recommend in every way also it's very safe and payment international transaction thank you DHGATE

Date of experience: July 29, 2014
Pennsylvania
1 review
0 helpful votes
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Very quick shipping
August 1, 2014

Very quick shipping. Good price. Very satisfied. Would definitely order from DHgate again!

Date of experience: July 29, 2014
GB
1 review
0 helpful votes
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So far to date I have been very satisfied with the excellent service that I received from your company.

Date of experience: July 29, 2014
New Jersey
1 review
1 helpful vote
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I spent the last two months extremely disappointed with three sellers in a row on DHGate. I placed three separate orders, none of which were ever shipped. I am, however, pleased with DHgate's role in refunding my money in all three instances. But sadly, don't think I will ever use this site again. Even though I know DHgate had nothing to do with the sellers.

Date of experience: July 29, 2014
New Jersey
1 review
0 helpful votes
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Product didn't work properly, i have sent it back to the supplier at a cost to me of $12.00 shipping. I have not heard anything from them at this time.

Date of experience: July 29, 2014
AE
1 review
1 helpful vote
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I believe the deals through DHgate are very success full and secure i rate DHgate 5-stars for there best services, deals and commitments.

Date of experience: July 29, 2014
Colombia
1 review
0 helpful votes
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Very good
August 1, 2014

Very good. The product is very good and the time of delivery is normal

Date of experience: July 29, 2014
Michigan
1 review
0 helpful votes
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If i could rate it a Zero i would
August 1, 2014

If i could rate it a Zero i would. First i ordered my dress in grey and it arrived in Purple. Secondly i ordered it specifically to my size and it was very large on top and small on the bottom. (i bought another dress from a different website with the same Measurement and it fit perfectly) I sent several emails hoping to correct the issue before my event. Only to get replies saying that there is no way they sent a purple dress. After about 5 emails i gave up and cut my losses.
I will never shop here again and would Never in a Million years recommend it to anyone.

110% dissatisfied customer

Date of experience: July 29, 2014
Portugal
1 review
1 helpful vote
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Everything was very simple and straight forward on the site!
Unfortunately the package took 2 months to arrive and the quality of product was poor.

Date of experience: July 29, 2014
GB
1 review
1 helpful vote
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Very happy with my order and the whole buying experience

Date of experience: July 29, 2014
Illinois
1 review
1 helpful vote
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Awesome
August 1, 2014

Awesome. I was a little nervous but everything shipped great and looks just like the photo.

Date of experience: July 29, 2014
California
1 review
0 helpful votes
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The shipping was quick and prompt
August 1, 2014

The shipping was quick and prompt. The product however was definitely not up to the standards if I would have purchased in a store.

Date of experience: July 29, 2014
Chile
1 review
1 helpful vote
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Excellent, the products came in perfect conditions and on time.

Date of experience: July 29, 2014
Arizona
1 review
1 helpful vote
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10
August 1, 2014

10

Date of experience: July 29, 2014
South Carolina
1 review
0 helpful votes
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It sucks
August 1, 2014

It sucks. Ordering and losing my money was easy. But still have yet to receive my merchandise or a refund.

Date of experience: July 29, 2014
Portugal
1 review
1 helpful vote
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Very nice product and fast delivery. My wife loved.

Date of experience: July 29, 2014
Italy
1 review
0 helpful votes
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Thanks to the team Dhgate
August 1, 2014

Thanks to the team Dhgate. Am very happy buying from them

Date of experience: July 29, 2014
GB
1 review
1 helpful vote
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I was really happy
August 1, 2014

I was really happy. At first I was various and that made me unsure as I don't like buying offline if I haven't bought off them before and because it can be risky but no I wS reLl pleased how fast it came and seller was great and amazing product will be purchasing from you from now on

Date of experience: July 29, 2014