Devil Inspired

I received my 2 items over 3 months after ordering. They were fine other than being overpriced for what they were. When I contacted them to return the day after i received them (clearly did not need them anymore since it was 3 months later), they refused a return because they said "by their logistics" I had received the item much sooner than I actually did. Even after multiple emails they were completely uninterested in righting this issue. Do not recommend Devil Inspired AT ALL.

Bought a crossbody bag and they sent me a backpack. It's been 3 months now and they can't seem to figure out how to refund me. We have been going round and round for months now and there is no one to speak to. They only communicate by email or chat. DONT BUY ANYTHING here! You risk getting your product and will never be able to return or exchange because they make it impossible!
I am so disappointed

Zakupiłam coś na tej stronie 2 razy i za każdym produkt był niedostępny w magazynie, a zwrot trwał chyba wieki nielicząc tego, iż dostałam mniejszą sumę niż powinnam. Po co Devil przyjmuje zamówienia sukienek niedostępnych? Jest to zwykłe oszustwo, pierwsza sukienka kosztowała mnie 76$, dostałam o kilka $ mniej, nie dużo mniej, ale tak czy owak mniej, druga kosztowała 86$ i nadal czekam na zwrot moich środków! Jestem rozczarowana, iż moja przyjaciółka kupowała tam już 4 razy i dostała swoje przedmioty, a ja za każdym napotykam się na zwrot i niedostępność w magazynie. Nie kupujcie tam!

I bought a pair of shoes for a wedding in 5 months and they emailed me a week later stating the item was out of stock and if I wanted store credit or a refund so I replied asking for a refund with my order number. They replied within a couple days saying that I should get a refund for $64.08 within 10-15 days. It's been a month and I haven't received a refund and customer service isn't responding to my emails. I would not recommend this site to anyone.

This site basically takes your orders and then buys the items off of taobao. Many times, they'll have items listed that are out of stock, and they'll contact you after you place your order and pay about that item not being in stock. As a result, you have to choose between shop credit or a reeeally slow refund. In my last order, it took a whole month before someone told me that something was out of stock. I had to receive my order and ask them myself why it was missing an item. Honestly, all the items are priced up, and it may just be more worth it to buy straight from taobao with a proxy service. Definitely don't recommend.

5 out of my seven orders had 1 or more items that became sold our after purchase this has happened many times over the course of this year and Im done. Why does this keep happening literally checked if my last order's items were in stock just so I wasn't disappointed again. And guess what. They weren't! So I ordered and then a week later know what happened? They were sold out. Below are just two of the instances of items selling out after purchasing.

I ordered a dress that was described as "In Stock 1-2 weeks" on their site. After 15 days I got a message that said it's out of stock and they asked if I would like a refund or a replacement. I said that I wanted a refund, and so far I got no answer and it's been a few days already. The best thing is that the dress is still listed as "In Stock".
You pay for the item then wait two weeks to get a message that they don't have that item. Then wait even longer for a refund. Stay away from that site.

I ordered a dress from there and never received it in the mail, fairly disappointed I paid approximately $75 dollars as well.

I purchase a dress that was over $160 in September. A day after I purchased they sent an email about the dress being out of stock. I REQUESTED A REFUND, which they said they would. It has been over a month now from when that conversation took place and they have not refunded the money. At this point I will need to file a claim with my bank. It is sad that they have lost a customer. This also happened to my friend. It seems that they love to collect money for dresses they don't have. Bad company. Stay away!

Absolutely awful company to deal with. I did a pre-order in November but never received it. Asked for a refund in May but never received that either. Says pending.

Wow. This company went though a lot of trouble to disappoint a lot of people. Beautiful photographs, creative packaging and adorable clothing and accessories. The problem is after you pay inflated prices you may or may not receive your items. When you write to them they will tell you not to worry about it. I wrote 2 months later and some items are out of stock but they said they were too busy to refund me.
I'm too busy to send strangers 450$ and not receive the items I ordered and now I have to take the time to report them all over the internet and put them on blast. My first order I didn't receive a refund they promised for an item that was out of stock or a refund for an item they said they sent that I never received. I don't know why I ordered more from them I guess I was still hopeful. Now they told me items were out of stock (in November) I wasn't refunded and I received NOTHING from the entire order, 450$! I'm starting my own store here and I will never do this to anybody. I'm motivated to find designers and SMOKE this scam business. "Sorry we are too busy to refund you ", are you kidding me?

I can attach my different emails since black Friday that I have decided to purchase with PayPal of me asking where is my package or tracking, their answer is we are shipping them in two weeks, well it's almost 3 months now and no tracking number at all AVOID AVOID AVOID DO YOUR RESEARCH UNORGANIZED AND DECEITFUL PLACE

I've ran into all kinds of problems from $#*! being out of stock 3 times in a row to running out of stock on pre-ordered items and sizes, shipping out 6 months after the supposed date and never refunding until I got PayPal claims involved (oh, suddenly when PayPal asks, they refund a lot faster!) Their markup is like 40% and totally a wreck of customer service. Their mysterious "boss" will always delay refunds for months so don't bother, download the picture of their product and image search on taobao to buy at a shopping service instead, don't spend your money there because they bribed a few YouTube with free products

I ordered these items back in November, in late January i received an email telling me the two items were out of stock. So i contacted the support for a refund of these two items, i asked repeatedly - they didn't send me my refund for two weeks and they only sent it after i threatened to make a dispute with my bank. When the refund was received, i contacted my bank to close the dispute immediately on February 16th. Now, i had another item to my order and since then (currently 4th of April) Devilinspired has been refusing to ship or refund the final item, claiming that the item cannot be shipped due to the previous dispute, despite me sending screenshots in emails showing of me closing the dispute with my bank - my bank won't refund Devilinspired the full amount until i have received my full order, this is not in my control as I have already tried to close this dispute. Due to this ive had to make another dispute with my bank for the final item of my order. Do not make the same mistake ordering from this company. I had ordered from them previously and was going to continue doing so until they started holding my money and refusing to ship my items. Very disappointed.

A couple weeks back I ordered a dress I really liked.
As soon as I placed my order I recieved an email that I will be sent more information regarding the order 3 days later. I did not receive any further information on my order and when I directly asked them to inform me regarding my dress they told me to just be patient.
Over ten days later I receive an email from them telling me my item is out of stock.

I'm waiting for my refund which I hardly expect to get after seeing how sloppy costumer service is.

Do not waste your time and money on this website.

I ordered an item in September. It said it would take about a month of processing on some of the items, and that it could take 25 days shipping or something like that and I though that's fine, I can wait. According to them, it should arrive in October-November, and at worst some time in December, I can wait. It is now February and have gotten zero updates whatsoever on my over 100 USD order. No shipping confirmation, not that it arrived to the warehouse, nothing. I only got a conformation of my order, every other email from them has been promotional. The status on my order is still "payment accepted" and nothing else had happened since then. I would order the same outfit from a different site but it was limited, and I need those items to go with my coord for multiple things. Please go to any other Taobao reselling site than this, it's not worth it, I will never order from here again. I have also heard about them selling commercial dresses (cheaply made and more mass produced, several sellers on Taobao will bulk buy them and sell them) and claim they're from indie brands, and will put them under fake indie brand names without any disclosure. I checked myself with a dress I ordered from them and I found it to unfortunately be true. I regret spending 40 USD on a commercial dress I could have gotten for 25, especially considering how much better of a dress I probably could have gotten for that price, and it would have actually arrived.

I ordered an item and it has sat saying "proccessing" for two months. I sent two different messages asking about it with no response. I sent in a ticket asking about it and recieve the response of it will be two more months but we can give you a refund if you can't wait. Ticket is closed.
Have to open another ticket to request a refund.
You are a business it shouldn't be this hard for customers to get a response about things. Two months of no information despite reaching out multiple times and then getting a message worded in a rude way basically calling me impatient for expecting something I paid good money for and higher shipping on to get here in a timely manner, or at least have my questions answered.
Absolutely ridiculous.

This site has a bad record for sending wrong dresses, and bad customer service. I ordered from here in June and it said it would arrive around July 8th-15th. I have yet not received my package and their customer service is terrible. I sent 3 emails in the past week and still have not received an answer. Just a mere store notification that I have to contact the handler for my order. Two things which the site should be responsible for. I hate sending angry reviews but I want to warn all my fellow lolita gals that this site is bad and just takes your money.

NOT A SCAM, just a terrible site.
Order at your own risk.

I purchased the Sanrio Authorized Cinnamoroll Jacket on Dec. 9th for Christmas for my niece. I still have not received any email notifications on where my package is at. Even if it's delayed, it would be helpful to receive an email notification.I've emailed them twice and still no one has replied!

Over the last few months, I have been writing back and forth emails for a refund on a preorder that was canceled back in November. I finally called the bank this week to see if they could do anything. The customer service representative from devilinspired kept saying wait and they would pass the request to their "boss" when contacted. When I emailed in November, I was told their credit card servers were down and to check in January. It's seems they forgot, and only the following day when customer service emailed back to my second request did they list the order as officially canceled rather than in processing. My bank was very understanding, but most banks have a period of two months to make a claim.

I had bought 4 items last November over a year ago and they had claimed everything was taking so long to ship because it was a preorder and being fitted to size. So after a couple months had gone by I asked why package still hadn't arrived and they told me it was because of covid issues delaying my order. So I then again waited. It is now late August I confront them and ask for my money back. They refuse the oney return and give me a fake transit number to hush me. Apparently my package is still in 'transit '
Its been 2 months in transit

Please dont shop here and buy elsewhere
My experience has been filled with their poor excuse emails

Please I beg of you. Dont do it

They prey on new lolitas who have no idea that they are overpricing their stock. They sent me the wrong dress and never replied to my email, they got back to me on Facebook but replied only once every 3-4 days, the exchange was long and stressful and they made me repeat myself multiple time despite there being a backlog of our conversation, they were also very hard to understand.

They send you the wrong item and purposefully reply slowly so that the time window for you to make a PayPal claim expires. Mine nearly did but I saw the bad reviews in time. DO NOT BUY from there; I do not know if I will get my refund, I hope I do.

I purchased the Tomie JSK set last year. This was my first purchase form DevilInspired and I don't think I'll be returning despite loving the dress I received.

The listing said it was in stock and I just needed to wait 2 weeks for the processing time and to ship to their warehouse, but then it turned into almost more than 4 weeks.

I contacted the company about this and the day after I sent a message they sent it out to me. It seems like they had forgotten to ship it out.

Then, after it was sent out, they did not ship it expedited like what I had paid $34 for. They sent it standard! I waited multiple weeks for my package to arrive. I argued with customer service that they did not ship it using the expedited services that were listed on their site. It was sent YunExpress which is an economic express service. The package also arrived in a tiny envelope where the whole JSK and blouse set was squeezed into instead of a box.

They would not refund me and tried to tell me that YunExpress is expedited shipping which isn't true. A representative on Twitter told me to contact customer service for a refund and that did not happen. They only offered a $10 shipping credit to be used in THEIR store. This was very frustrating and caused me to not want to shop there again. Dress is gorgeous and wonderful quality, but I felt scammed by DevilInspired itself.