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DevicesNow has a rating of 2.03 stars from 91 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DevicesNow most frequently mention customer service, tracking number, and credit card problems. DevicesNow ranks 196th among Mobile Phones sites.
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I ordered the phone with the expediated service 1-3 business days. It is now 9 days and no phone. No one is ready to pick up the phone at customer service neither respond to the help desk tickets is being answered. I gave 5 stars bcz device now people are making good money just by making the people fool and taking there money. My dad is a lawyer and he is preparing a case against them.
Do you know why their Helpdesk is crap? It's because they send you an email then if you reply the response doesn't go into the Helpdesk as an update - it disappears, no delivery failure either. They never acknowledge the received email or ever refer to it, you MUST login to their site and update the issue. God forbid you fail to update it properly because you will NEVER straighten it out. I got an order confirmation on Nov. 27 2017 and still no phone.
I placed a rush order for a Galaxy S6 and paid extra for 2 to 3 day rush shipping... on my Bank of America debit card. After 2 weeks, no phone, no contact. Then I researched DevicesNow here. O. M. G. So I called my bank and gave them the details. Their fraud department got on it right away, and BOA issued me a temporary credit reimbursement while investigating. I received the most perfect S6 - like new, in an ordinary box - about a week later, and my rush shipping charge was reimbursed! I think this large bank's clout made my purchase happen. Contact yours and good luck to you.
Sent wrong phone 1st time. Didn't send correct phone until called over a month later. Secound time sent wrong case. But the phone works.
Hi Brandon. I apologize for the delay in you receiving your exchange order and that the wrong case was sent to you. If you can provide me with your order number, I'll be happy to look further into this to see why there was such a delay and make sure that the correct phone case is sent to you.
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Hi Linda. Thank you for your honest review! We apologize for the delay in getting your order. It is our policy that if expedited shipping is paid for and we can't deliver on time, to refund those charges and still ship the item the expedited method that was paid for.