I saw ad for comforter set on sale so I went to seller's ste. I put the item in the cart but the site then shut down. I wasn't able to complete the checkout. Tried periodically for a couple of hours and it was still down so I decided to do a google search for another retailer who carried this for about the same price. I found it on Amazon by the same seller. It showed the item had 10+ in stock. I purchased one set. Price I paid on Amazon wasn't as cheap as it was directly from their site but it was still a good buy. The charge went through and showed pending on my card and I received a confirmation from Amazon of the order. Hour or 2 later, I received a cancellation from Amazon. The reason provided was "technical difficulties". I've been an Amazon Prime member and I've never seen this before.

I assumed at first that the retailer was out of stock. I emailed Designer Living through the contact seller link on Amazon. I then called them as well. I then called them as well. They stated they were NOT at fault for the cancellation.It was Amazon's fault. I then called Amazon and all they could say is that it was cancelled due to "technical difficulty" as listed. I didn't know what this meant and I wasn't at all sure that it was Amazon's fault since their site was in fact down, and it appeared they were kinda a mess. I also saw that the order did go through and had charged my card for the authorization & was confirmed by email so either way, I chalked it up to me not getting the order. Still... Not end of story.

Hours later, I then received an email in response to my earlier inquiry sent to Designer Living after order was cancelled. It said that the item I ordered was NOT out of stock and they didn't know why order was cancelled. I thought since I read the email almost right after it was sent, I would go online and place another reorder. Hopefully, first order was cancelled due to a glitch and this one would go through based on what they had just stated in the email. I immediately went back onto Amazon and placed a reorder for a single set. It showed 3 remaining in stock.

Same thing happened, I received an authorization hold on my credit card and an email confirmation from Amazon. About 1.5 hours later, I received another Amazon email cancellation. This time the cause was listed as "item out of stock". I went back online and it was still showing 3 in stock. I was completely irritated. Now not only did they waste all my time placing and following up on orders, they also wasted more money that would be held up for about a 7 day hold that I wouldn't have access to until it was released. It's the end of the month so this was unnecessarily holding my funds for the initial order and then subsequent order after they said it was still in stock but it wasn't!

I was pretty made then so I called the company again to see why I had received different and incorrect information. I spoke to a CSR and was told that they were experiencing issues with their website for many hours and they had been attempting to adjust their quantity of this item. She stated that this item was out of stock for many hours, even prior to the time of my 1st order. Inexcusable because even if they were unable to adjust quantity on their own website, they should have been able to do so easily directly on Amazon since their site had nothing to do with it. Amazon was up and running and the quantity is adjusted directly through that site, with a few minutes & easy clicks. I've sold on Amazon before so I'm aware it's not difficult to adjust inventory. They were aware that they didn't have any remaining in stock and yet, I received an email stating that they did and that the initial order wasn't cancelled from their end. Neither of those things was true and apparently, they don't share information either.

It appears that they do have good sale prices but be aware that situations like this apparently happen pretty often I've read plenty of negative reviews dealing with issues such as stock availability, order cancellations and misinformation provided. You may want to consider shopping somewhere else if it's an important gift or something you want to make sure you get. You might pass up on another sale item to order from them and then end up getting cancelled and not getting it. Also, if you place an expensive order then you could end up having your funds authorized and held for 7-10 days depending on your bank before they release the funds back into your balance for availability. That is important if you are looking to get a certain item on sale and only have a limited amount of money till say next payday. Then you might end up with a cancelled order but the funds still held till the authorization falls off. In that case, you might not be able to reorder from someone else till those funds are available again. I think this company is really messy and it's not worth it for me to try and order a 3rd time. I won't be shopping with them again through their direct store, Amazon, Ebay, or a garage sale. Lol