I haven't purchased anything from Design by Humans yet, but I am one of the people who signed up to be someone who sells their products here. Now, I should mention that it took many hoops to jump through- including a submission of a portfolio- for them to be able to accept me as a partner. However, once I finished all that, they accepted me within the hour. This will become important later.

Very soon after, I submit my first design to one of their Brand partners (Sea of Thieves, if it matters). They say they'll review it and get back to me within a month. A month and a half later they return, saying they can not use the design. No worries, right? That's fine. I eventually redesign it more to their liking and send it back.

Two months go by before they get back to me, specifying that yes, they can use this design! Perfect, right? Wrong. Apparently, I need to resize the image a very specific degree and send it back to them- something they didn't state anywhere on the submission site. Okay; a little annoying, sure, but that's still something I can do. I change the size and resubmit it, and while I'm at it, submit a second design I'd finished in the meanwhile- tailoring its sizing to match the first one I submitted.

Now, when you submit any design, you get a helpful email telling you that your design has been submitted. Looking through my email, I noticed that the second design had a submission email, but not the first. I wasn't aware if this was simply a problem with whatever email-bot the site used, or a problem with my design submission going through. So, I contacted customer support about it; I didn't want to accidentally submit my same design twice, and potentially aggravate whoever it was that validated and denied the designs.

Customer support is supposed to get back to you within about a week or so- business hours only. It's been a whole month since then, and I have not received a response. Nor have I received any updates on my submitted designs. I find it frustrating how they can accept more partners to make more designs for them (and, by extension, make them more money) within the hour, but they can't be bothered to help when it comes to time-sensitive customer complaints.

TLDR: Think twice before you decide to partner with Design by Humans. They're incredibly slow, offer poor customer support, and send their artists jumping through hoops and running around without guidance. A website that offers its users genuine monetary gain should be far more professional than this!

I ordered a hoodie on November 30th, 2020. It said that it was being made specifically to what I ordered and I would have it by December 14th. The 14th comes and my order is still "being made". I reached out. Told them I wanted to cancel my order, because it was not going to arrive on time, it was a Christmas gift. They emailed back, more than a week later saying that they had shipped it. It was the 22nd at this point. I explained my situation, and how I couldn't track it because there was no tracking info. They assured me it was on the way, and I explained again, I did not want it. It was going to arrive too late and I was going to buy a different gift to replace it. I have sent at least 3 emails since December 14th. It is now December 31st, and I haven't gotten a single reply back. The hoodie finally arrived on December 29th. And it's the biggest piece of crap I've ever seen! I ordered a size small. BIG MISTAKE! It's a child size small! Not an adult size small. The material is SO cheap, and thin, it's like t-shirt material. The print on it was done very poorly as well. I haven't worn it, or washed it, and it's peeling off on the top corner. I have emailed about this as well. Still, no response. A 50$ piece of sh*t hoodie! I could have bought a plain black hanes hoodie & put my own logo on the front of it, and it would have been better quality! The lack of care from them was my biggest concern. The fact they take NO pride in their work. They refuse to acknowledge my concern, and refuse to respond to my emails. I am writing reviews for their poor service, and very, very poor quality work that they're sending out. So, BUYER BE WARNED... IF YOU'VE GOT $ TO BURN, BY ALL MEANS. THIS IS YOUR PLACE. IF YOU WANT QUALITY, AND GOOD MANNERS, SHOP AROUND!

've had the most frustrating time dealing with this company. I assumed because their shirts cost a bit more than other t-shirt companies that they were higher quality. I was wrong. The cotton shirts feel cheap and they are not pre-shrunk. Expect them to shrink 1-2 sizes on washing. The cotton is not soft as advertised. It feels cheap and rough. Sizing is highly inconsistent. I bought shirts for my son's birthday and they were both size large and one was 2 inches longer than the other. I exchanged them. This time I bought heather shirts. Same problem. I bought two large shirts and one was two inches longer than the other one. The shirts also had a terrible chemical smell. My son thought they stank so bad that he wouldn't wear them until we washed them. Many of the designs are not exclusive and are featured on other sites for cheaper prices with more color options. I also had a major issue with a return. I would have been more than happy to send the shirt back and I was pleasantly surprised to be told that I didn't have to. However, after being told I would receive a refund I waited the 3-10 days and the refund didn't come. I made contact again and was told I would get it this time. Waited. Still no refund. Made contact a third time. I'm starting to get worried because my card is going to be canceled in three days and I'm going to be issued a new card. Funds on the old card won't transfer. The refund doesn't come in time. But DBH insists that I have received it, even though I didn't. They won't issue the refund to another payment method. They won't issue an exchange. I am stuck with a cheap, ugly shirt that doesn't fit right. And I am so sick of dealing with their customer service. I just wanted to buy some shirts that looked great and were high quality. I didn't want all this hassle. I hate having to contact customer service. I hate having to be confrontational. It gives me anxiety. I'm shy and I don't like having to make a fuss. To make things even worse, I suffer from terrible chronic migraines and stress is a major migraine trigger for me. All of the back and forth with the company where they refuse to believe that I haven't received my refund has left me in miserable, debilitating pain today. I am really upset about this situation. I will never order anything from DBH again and strongly recommend you don't buy from them.

Update: After first seeming to improve (after which I was planning to upgrade my review here slightly) the situation became even worse. An agent finally agreed to give me an exchange for the shirt. I waited over a week for a reply after I sent in the email for the shirt I had chosen. I even provided financial documents proving that I could not have received the refund they had sent and that there was no way for me to obtain it. Around ten days later when I finally heard back a different agent told me they wouldn't give me the exchange. Once again, I explained the situation and I'm waiting to see if they reply to me. It's ridiculous for one $25 shirt. If they would have just admitted their mistakes and solved the problem I wouldn't have had to leave this review and I might have returned as a customer. I have been polite and patient throughout the entire process.

On a side note, if you are a woman you will find they have far less selection for you in shirts, colors, and materials (not many heathered shirts for women.) It was bad enough when I wanted a Star Wars shirt for myself, but not surprising. But Frida Kahlo has more choices for men? C'mon. Just to add insult to injury...

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