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Dermstore has a rating of 1.94 stars from 755 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dermstore most frequently mention customer service, credit card, and tracking number problems. Dermstore ranks 1216th among Skin Care sites.
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I have yet to have any problems with ordering, placing and receiving an order. One time accidentally hit a button to redeem points on my account and I didn't use them for an order and if I recall it deducted those points even though I didn't use my credit for a purchase that particular time. The prices are a bit higher than what you may find at a drug store, but considering why I started purchasing from Dermstore and not from the aesthetics office for a bit cheaper than the competitors I've been able to get what I want shipped directly to my home without the pressure to purchase directly through the spa. They should offer promo codes too, but if you do reviews for products on their site you can get 50 points for being a member. Until I find somewhere else to purchase I will be using Dermstore. I'm not sure what's up with the customer service situation people have complained about, but it's worth checking out the website for yourself. Hope this helps you with your search.
I shopped from this site for over a year until I discovered many of their products are expired. They say--but WON'T let you return your product. Their customer service is ridiculous--they can't communicate and you can't reach anyone at their customer service no. This company is a fraud. Don't waste your money here.
I bought some skincare a while ago that a specialist recommend and I noticed that it was a product that was harder to find but thankfully dermstore had it :) I noticed they also have other items in bundles/on sale which is great!
I would just say that at one point I needed customer support and it took a while to get to my resolution but eventually it worked out. It was just a bit frustrating but I was able to do a return and get my money back (for some other product I purchased)
This store has all products consultation from best dermatologist. I heard from most of people that the product gives good result within 2 or 3 months. I purchased face wash, it gives better result.
I've been using some skin care product from Dermstore. I found it after looking for it for 2 months. Although, I read some unimpressive reviews, I couldn't hesitate to press my order because I wanted the product badly.
I was impressed my order come through without any hassle
Very happy with the terms and delivery system of this store! The products are well packed and smoothly delivered.
Dermstore has best branded products. I recently ordered a Moisturizer of SkinCeuticals, it is best for me. I have a dry skin, it worked well on me.
These products are great, love using them. I've always been completely satisfied. Good Service. Happy experience
I have bought 2 bottle of lution, the prooduct is good, and shipping is faster than expected. Happy experience.
I see there are a lot of negative reviews on here about dermstore... I have ordered my skin care through them many times. They are one of the only places that I can find the products I use! I recently ordered product that was delivered incorrectly by the post office and I could not locate it. I called dermstore about the issue and they were quick to resend the product with no extra charge, and expedited the shipping for free. No company is perfect, but they did their best to help me out and I am very happy with that :)
Thank you so much for the kind words! :)
I think majority of these reviews are fradulent. I've been ordering from Dermstore for a few years now, and I've only had issues with only two orders in the past. One order was said to be delivered, but i never received it, and Dermstore issued a credit back to my account and sent a small free gift in return. It did have to send a few emails for a response, but it was ultimately resolved. All products I've received were in perfect condition, no broken seal or used or expired products as other reviews stated. And for shipping, I usually choose the free shipping option, and almost always receive them within 48 hours (business days).
These products are great, love using them. But the policy of returns is not that easy to follow.
I like the way it is structured, I think I need to purchase something from this web site for sure
On my way to becoming addicted Great selection of niche brands. Love being able to shop from Dermstore and Hair Envy with one cart. I received personal thank you notes the first couple of times I shopped here which was a really nice touch. They have also enticed me to subscribe to their monthly “Mystery Box” which no one else has been able to do. This has proven to be a great value to date. One issue I have is the occasional issue with site performance. I have had two issues recently when shopping from more than one site that I ended up losing my cart although I was logged. Had to delete my cache and start over which is never a good time. Obviously this has not deterred me from shopping with them. Oh, and they love a GWP which is always a good thing!
Gain trust and grow your business with customer reviews.
• We offer over 700 brands, including physician-strength formulas and hard-to-find specialty brands
• We have over 100,000 product reviews from real customers…and counting!
• We offer free shipping on all orders all the time
• We give you free samples with every order
• DermStore is a 8 year Bizrate Circle of Excellence Award Winner for Customer Satisfaction
• We have licensed estheticians on staff reviewing products and personally answering questions submitted by our customers
• DermStore was founded by a Board Certified Dermatologist
• We only sell products that are 100% authorized by the brands we carry, which means they are real, safe, in code and certified by the manufacturer!
• 24/7 Customer Service
DermStore launched in 1999 with the vision of fulfilling the unmet need for a reputable dermatologist-backed online store, carrying only the finest cosmetic dermatology products. Founded by a board certified dermatologist, DermStore quickly set itself apart from its competitors by going beyond just being a distributor of high-end skin care and cosmetic products, and becoming a safe haven for beauty brands to sell their products and for consumers to purchase with confidence.
Since its launch in 1999, DermStore has grown to offer a range of more than 700 skin care and cosmetic brands, including 26,000 individual products. This, in addition to offering over 100,000 product reviews, along with expert advice and esthetician recommended regimens, makes it no wonder that DermStore has become a leader in luxury skin care and cosmetics online. DermStore's product offering consists of brands with physician-strength formulas otherwise only available through a doctor's or surgeon's office, widely available quality drugstore brands, exclusive spa care lines, salon-grade brands, and difficult to find niche and specialty brands from around the world.
Free Shipping on All Orders All The Time – At DermStore we pride ourselves in offering our customers free shipping on every order with no minimum purchase 365 days a year!
Samples Samples Samples – At DermStore we include free samples of customer favorites and best-selling products because we want our customers to be able to try new products before they buy
Dermstore would like to thank you for your comment. We are very happy that you had a great experience.