Demartinirv

If you are looking for an RV there is no doubt DeMartini RV sales has a great selection. Unfortunately it ends there. I forked over almost $190,000 to these yahoos in January 2021 and that was pretty much the last help I got. I bought the bumper to bumper $6,000 warrantee and the whole nine yards, and yet despite going into the office and talking with the owner, service manager and salesperson together with numerous phone calls, I have yet to be able to even get on their service schedule for deficiencies noted within 3 days of the delivery date. I was told by the Service Manager he is booked out two months in advance and in order to get on his schedule I would have to take pictures of each deficiency, explain what the problem was and only then would they entertain putting me on the schedule? Why is this all incumbent upon me; what happened to service writers? Heck, I even want to buy a $5,000 towing package but they don't care. Their only interest seems to be selling vehicles and there is nothing they are willing to do after that. I have now heard this same story by numerous other dissatisfied customers in RV parks. Word of mouth travels fast! I was told by the owner that he is too busy obtaining and selling vehicles to service them. Even their "safety inspection" which is supposed to cover all systems was a complete joke. After taking deliver I discovered that three out of four pop outs were improperly aligned blowing out the wood frames surrounding them, the sink and shower leaked, the Chassis (start) batteries were failing, and one headlamp was burned out. I am slowly fixing these items myself out of my own pocket but have to hire a professional to realign the pop-outs at God knows how much expense. I had planned to be on the road by now but that is now pushed back by several months. I am writing this review because of the arrogance of the dealer who thinks there are no ramifications to his broken promises. He is a big name in town but will soon learn people care and reputation precedes their inexcusable actions (or inactions as the case may be). I hope others read this if they are contemplating the purchase of an RV and run fast and far away From DeMartini RV sales. Sorry Mr. DeMartini, I like you personally, but your customer service sucks!