• Delta

2018 CUSTOMER CHOICE AWARD

Delta

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Overview

Delta has a rating of 3.23 stars from 70 reviews, indicating that most customers are generally satisfied with their purchases. Delta ranks 34th among Plane Tickets sites.

  • Service
    14
  • Value
    14
  • Shipping
    8
  • Returns
    8
  • Quality
    12
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
3
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What reviewers want you to know

Positive highlights

Critical highlights

  • Fascinating that the first rule of customer service, at least in my view would be to issue a personal apology it helps.
  • I booked a flight to India through CheapOair("Cheapo") on 1/5/20.
How would you rate Delta?
Top Positive Review

“Comfortable and kind experience”

Karen C.
7/18/23

First I want to say I am not big traveler and have never experienced connecting flights until this time. My Delta flight from Denver to Minneapolis was delayed which made me a bit late for my flight from Minneapolis to Newark. I ran like crazy across the terminal, but the plane was already boarded. The ticket agent said just wait but I replied I just want to go home and practically in tears. The pilot was there and said hold on I will talk to them, the other agent ushered me forward and they got seat for me and two other women. We had to check our carry on's but when the stewardess and steward so how out of breath I was they got me a bottle of water and were so so kind and caring. The flight was comfortable and so were the seats, Thank you to the staff at Delta

Top Critical Review

“Disheartening Experience on Delta Flight 800”

mack c.
10/28/23

I am writing to express my profound disappointment with the service I received on Delta Flight 800. I have always chosen Delta for its reputation for superior service and reliability, but my recent experience has made me reconsider that choice. To begin with, I was taken aback when, after upgrading to Comfort Class, I was relocated from an aisle seat to a middle seat without any prior notification or choice. Such a switch considerably reduced the comfort level I had anticipated with the upgrade. This was the first sign of my forthcoming ordeal. Upon addressing my concern at the airport, I was given a sheer run-around, being referred from one agent to another, with each passing the responsibility onto someone else. It felt as though my comfort and satisfaction as a customer were not valued in the slightest. My in-flight experience was no better. The flight attendants seemed disinterested and distant, making me feel more like a burden than a valued passenger. My simple request for an apple juice was met with confusion as I was handed a diet coke instead. This may seem like a trivial mistake, but it's indicative of the lack of attention to passenger needs. Moreover, after requesting headsets to perhaps distract myself from the accumulating frustrations, I had to repeat my request. Waiting an hour for such a basic amenity is unacceptable, especially when I could see other passengers receiving prompt service. I had hoped that my upgrade to Comfort Class would ensure a pleasant journey, but I found myself facing a series of disappointments and inconveniences. The lack of coordination, attention to detail, and basic courtesy have left a lasting negative impression. I urge Delta to look into these matters seriously. No passenger should feel as undervalued and disregarded as I did on Flight 800. I hope for a prompt response addressing my concerns and detailing the actions Delta intends to take to rectify these glaring service issues.

Reviews (70)

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Reviews that mention popular keywords

customer service (8) flight (17)
Thumbnail of user wongnaomi16
1 review
0 helpful votes
November 12th, 2023

Delta Airlines customer service was bad. Delta staff members were unhelpful and unprofessional of the delayed flight. Staff was very rude and even laughed at me while asking questions. No one knew how to give direct answers on how to fix their mistake on my delayed flight. Rather received a mockery attitude and much uncertain answers. Save your money and go fly elsewhere please.

Tip for consumers:
Horrible experience

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffc2084
1 review
0 helpful votes
May 8th, 2023

They crushed my luggage and lady saw it going around the conveyor filled out report before left airport with delta.but guess what I have to set on phone 3_hours and do it again. Due to her not sending it.still waiting.so I called talked to Crystal who was rude and decided not to help said supervisor would call me in 48 hours.saying this my family had 10 flights with them in last 2_ months.was good until the problem was their fault then no one wants to talk even though you have insurance. Delta your really messed up by saying you really don't care.Crystal changed my outlook on my next flight.please shop other airlines before you decide.also you want photo or video you will see what happen don't have the time or patience to deal with delta.its their lose not mine.don't be afraid to contact me *******@aol.com you will be shocked to find who they really are.use yoh judgment.

Products used:
Airline

Service
Value
Shipping
Returns
Quality
Thumbnail of user tinkf2
2 reviews
1 helpful vote
August 13th, 2022

I recently booked a flight for my minor son to fly back to Michigan and the Delta website states any minor 14 years old or younger must pay an additional chaperone fee of $150 each way. That ticket was more than $600. Why is it so much and you don't provide complete information? Two if you are making customers call in order to schedule a minors flight you should have all the information a parent needs to feel comfortable with their child flying with a stranger. So I called the dedicated minor program line and after speaking to the so-called supervisor "DIANE" aka "KAREN" she was rude curt and unsympathetic about trying to ease my concerns when it came to my child flying. My question to her was: If my child is flying or in the care of an authorized flight attendant I just want to know the name of the person who will be traveling with my child. I don't feel that that is an unreasonable question to ask just like if my child went to spend the night at someone's house I would definitely know who all the people that house and their names and their phone numbers. But this woman basically said "I don't know we don't have that information." Well from my perspective if you have a dedicated line strictly for minors starting from infants to 14 years old why is it you don't know which employees are going to be on what flights?
I don't know how schedules work for airlines granted but even if you get the schedule the day of or the day before the flight that is information they should let a parent know. It should not be the responsibility of the minor to tell the parent who they're flying with this is information the parents should have beforehand. If anything should happen to a minor flying and we are asked who was The chaperone I would look like a very irresponsible parent to not have that answer. So Delta you need to go back to the drawing board for your minor program and get that information so that the next parent who uses your minor program won't have to feel the discomfort I felt the entire time my son was flying because I didn't know the name of his chaperone. Because of this I will warn every parent who chooses to use Delta's minor program of the information they will NOT receive. I will not use that program ever again until they fix this simple problem. And I don't appreciate "KAREN" telling me she would let her kids fly alone of course you would you are supervisor at Delta and they're not going to let anything happen to your privileged kids so that was absolutely the wrong thing to say to me.

Tip for consumers:
Travel with your minor children.

Thumbnail of user nancyj211
2 reviews
3 helpful votes
August 16th, 2019

Our trip to London from New York via Delta was not an enjoyable. Upgraded seats were cramped and zero padding. Electronics were glitchy and did not power our devices, we could not watch any movies or shows during our 8 hour flight which truly made our flight seem like 10 hours. Although flight crew were courteous and provided to the best of their ability, we will not use Delta for our future oversees trips.

Thumbnail of user amandag98
2 reviews
2 helpful votes
April 11th, 2017

Dear Delta,
I recently flew with your company on flight DL1172- from Santa Ana to Atlanta on January 18th, 2017 at 6:45am. This was the absolute worst experience I have ever had flying with an airline. First and foremost, this flight was suppose to have complimentary tv screens and charging ports, but when I got to the gate they explained that they would not be working on this flight. This was a huge inconvenience for me and made this five-hour flight absolutely miserable. Especially since I could not do any of my work that I was suppose to do on my iPad since I couldn? T do it since it was dead. In addition, my phone was dead as well because I didn? T charge either of them the night before because I was suppose to be able to charge it on the plane. I tried to sleep however; the person behind me kept pushing my chair forward who was really aggravated me since I asked them twice to stop. For this inconvenience your flight attendance did not offer anything to compensate such as premium food or drinks for free; absolutely nothing. Which I thought was absolutely ridiculous because the main reason why I flew with you is for the complimentary services you offer as well as the quality and reliable service delta is known for; in which your company did not provide to me. I? m completely dissatisfied with your company and the way they handle situations when problems arise.

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