deloom

I placed an order and then subsequently never received it. So then I proactively contacted the website twice to no response! On the third attempt I finally gained a response but when I responded requesting a partial refund, no response was given. I just emailed them again and if they don't refund me, I plan on reporting them. Do not, I repeat, DO NOT order from here. Who would want to order from a company that just randomly never sends out orders? Save your money and shop elsewhere.

I ordered three dresses from them for weddings in the summer. Apparently one of the dresses was back ordered and they didn't let me know and didn't send the rest of the dresses. I emailed them and they said they'd said them right away and then they still didn't come. I had to email again. Then some didn't fit so I returned them, which was another ordeal. I have been waiting for my refund now for months. I don't know if it's a scam or they're really that disorganized. DO NOT BUY FROM THEM.

Absolutely these worst dumpster service ever. I sent back a romper that did not fit and was not true to size. It's been close to a month and I still have not received my refund of $50+. I've emailed the company every day and never a response. I will report this company to the appropriate company as a fraud. NEVER EVER SHOP on this website. You will be sorry

I ordered a dress from deloom and had a series of frustrating experiences. First, after ordering, shipping was said to take a maximum of 9 days. After 16 days, I emailed them and they then proceeded to send me the UPS tracking ID. I get that for small boutiques, shipping can take longer. My first tip for them to improve service: send the tracking ID WITH the confirmation. Next, I decided to return the dress, and in order to return you have to email them that you want to do so. Had to email them 3 times before I got a response. Then, I had to mail the dress back (also an annoying $12 in shipping, but I saw that coming). Over 2 weeks after my UPS tracking number showed that the dress return had been delivered, I still had received no notice of my confirmed return nor a refund/store credit. Only after I emailed Melissa AGAIN did I receive the refund. The most annoying and unprofessional part of this whole experience was that after every issue, and I've seen this on multiple reviews, Melissa says that one of her employees "left a note on your order - did she reach out to you?" I have no idea what "note" system these people are using, but it's clearly not working. Try emailing. Melissa, this is clearly not a one-time problem, and needs to be fixed in order to improve your business. My issue is that there were so many recurring problems that were only addressed after I repeatedly reached out. The clothes are cute and Melissa is nice (if you can get a hold of her), and I respect small businesses. I just personally would not recommend entrusting deloom with your money.

There is no way to contact them other than email. Unfortunately you will probably email them several times and get very frustrated before you get an answer. We have spent more than two months now trying to make a simple return a romper that was not true to size and did not fit. They have received the product returned according to their directions. SURPRISE, again they are not responding. I have emailed several times asking the status of the return. NOTHING. This has been a customer service nightmare. I am thoroughly disgusted with this company.

My sister-in-law ordered a dress from Deloom for my Christmas present. She ordered it well before Christmas (at least a month before), and despite being notified that it shipped, it never arrived. After emailing multiple times (with no response for the first month) she finally heard back and they said it would ship soon. She then never got any new shipping notification but it arrived at my apartment, at the beginning of April (it took nearly 4 months to arrive). Unfortunately, the dress didn't fit so I tried to return it. I emailed 3 times, and sent messages to them on their Facebook page. I got a response on the Facebook page apologizing for the non-response and asking for my email address so they could look into it, which I gave them, and never heard back from anyone. I finally gave up and sold the dress at a garage sale. I would HIGHLY recommend avoiding this company, or plan on basically just throwing your money into the wind.

I ordered a dress that I loved from deloom for my sisters wedding. They stated that it had shipped and they then charged my account. I never received the dress and after emailing them countless times I gave up and realized that they would never send my dress. Do not order here.

I have to also agree with the bad reviews for Deloom. I too have recieved subpar customer service. Ordered 2 dresses on June 20th, posted to credit card on June 21st. Never received a shipping notification based on THEIR policies written on THEIR website. It is now July 5th and have yet to recieve my package. Again based on THEIR policy on THEIR website domestic orders are recieved in 3-9 days. I emailed the company 3 times and did not recieve a response until I posted bad reviews directly to the site (that were blocked). In that response on June 30th from Melissa Randazzo, I was told I would hear back on the status that same day. Here it is July 5th and still haven't heard back. So I have emailed yet again. No phone number on the website. I should have been leery ordering from a company not confident enough to list a working number. Don't order from this business if u would like to recieve ur merchandise.

Took two weeks to dispatch and when I sent a query to ask for progress on parcel, it took two attempts to get a response. Was told it was dispatched four days after purchase which was a complete lie, given a bogus tracking number too (they said tracking info wasn't showing and that they were going to contact usps and get back to me within the day). Only realised they were lying because hours before they responded to my msg, I got an email notification from Paypal stating my package had just been shipped (with a diff tracking # mind you -_-... When I emailed back to ask of there's been a mixup I never got a response. Dodgy much? Been checking tracking for days and as item arrived only the other day, it's pretty obvious what went on.

I purchase a lot from Ruche and Modcloth and never had issues such as this. In fact I also tried Laceaffair out too and was impressed with their prompt (next day) dispatch and fast shipping. Deloom has lost me as a customer, which is a shame bc I've browsed their site on several occasions and wanted to purchase more stuff.

Edit//It says 'Made in the USA' on the listing for the dress I bought... It turned to be Made in China. Nothing to do with being partial towards or against a specific region, it's about being ethical and honest. I mean why say false info? Talk about misleading the public :/