Dell

I have very much enjoyed my Dell XPS 13-7390 laptop, however, Dell Technologies does not support their products very well, even when I did have a warranty. For instance, a technician had to come to my place to replace the mother board even though I had a warranty. This cost me an arm and a leg. Now, my warranty has expired, but I called just to get technical advice regarding how to fix my USB receiver, and they refused to assist me unless I paid $99 for a one-time fix. Dell's products seem to be okay, but their support stinks!

Their customer service is not good lately. The system said that I still had my battery warranty available and that it was going to expire soon... then, I communicate with a guy from customer service and he said I didn't and he didn't even offered me a solution. Now I have to pay to an expert, who doesn't work at Dell, to buy me the battery and install it.

A good thing about Dell is that they train their technical team very well. I met a guy who worked at Dell and used to fix my laptop since 2005 until a couple of years. He was very good at his job!

I've had my dell laptop for over a year now and It works well for me. The only issue I have is their tech support. I've called them twice already regarding issues with my screen and they have failed to resolve it both times. They are not reliable nor competent in my opinion. I wish they would improve in the department.

Hello! Dell precision 3550 needs to be tested with windows 10 version 1903 and 1909 it gives me a blue screen error code when i try to install dell support assist. So dell precision 3550 isn't good!

I've made quite a few online purchases through Dell. Their website could use some work in regards to organizing the products listed there and sometimes you cannot find an item that they do indeed have without having to resort to trying weird search terms, but they do have a decent lineup of devices. However, their support team is often clueless about the very items they have on their own website. If you need to get assistance with your Dell device they can be pretty decent, but if you're trying to find something or want to know something about an item on their website, they are hopeless.

I've got a laptop Dell. What I can say is that it works very fast without any problems. I bought a laptop that was used by another person but the quality of this machine is pretty good. I can compare this laptop with Sony. I must admit Sone has better screens than Dell. In others, they are both work good without any problems.

There products and prices are fine but customer service needs to be improved. I had to replace my system for which I contacted them several times and the kept me on hold for over a week.

I bought an laptop from them and honestly I liked it, so far didn't had any major problems with it. I am using it every day for a job and personal stuff, so I am using it a lot. Like most of comments that I read here, I didn't liked customer service that much. Overall average

I have historically had Dell at top of my list. My previous Dell desktop lasted me about 10 years. Purchased an Inspiron 5675 gaming PC 4+ years ago. Worked mostly fine, weird thing where Windows will occasionally freeze for 5-15 seconds. Anyway, my original 3yr warranty passed, I didn't think I had to worry — until the day I powered off and it would not turn back on! I did some basic diagnostics and thought it might be power supply, so decided to have Dell repair it, because I trusted them. Paid to reinstate my warranty for the remainder of the 4th/last year $60, then also paid $127 for a support evaluation. Sent the PC to Dell with the option to expedite repairs. They supposedly repaired/replaced the motherboard to resolve. I noticed there still seemed to be something not right with sleeping and rebooting. Well, about 4 months after repair, same problem where PC would not turn on! Decided to purchase a $70 Corsair PSU and replace it myself, and so far no signs at all of weird sleep or reboot power issues. I'm disappointed in Dell support, and possibly may not purchase Dell desktop again in the future because of it.

Laptop is great and all that but the battery issue is one of the major issue in this.
I always have to connect it to charger.

Reluctantly bought a 2nd desktop on dell.com only because I needed the same development environment at a 2nd location. Their offshore service is poor.

Their website is a confusing mess right now. Trying to navigate my way around it, I will be searching for home office products and next thing I know, I am in a completely different part of the website seeing products not even applicable to me. While they have some decent products, it can be an absolute nightmare trying to find things on their website. Interestingly enough, if you perform a search, you can actually find items that don't appear in their catalog...

I am a Pakistani user of dell.
Almost your products are good but you should initiate some authorized dealers and service centers as they are much needed here in Pakistan.

Attractively priced laptops: check. Convenient shipping: check. Friendly and mostly efficient customer service: check. Product quality: ok, I guess, if you're a light user. Over-users beware! This is most definitely not the best computer for you, in my humble experience -- after three major computer crashes on two different Dell laptops within four consecutive years.

I bought very expensive laptop from Dell, Alienware 17.
If they will not change the way how they sell their products, Dell will go down soon or later. Their sales department should be fired tomorrow, all of them. Otherwise very good brand.

If Dell would sell cars, they will sell you winter tyres during the summer. Do you want roof window? Ok, you can have it, but only if you buy sunglasses. Thats how Dell works.

I purchased a laptop last year and so far it didn't have any problems, it still works well since then.

I once bought a laptop, it was quite good, but heated and heated quickly. But still it depends on the model, so maybe someone is okay.

Some of their products are good but some or most it delivers a poor performance. I dont know why but i think dell can still improve it.

Dell, has put even more a concentrate on its business fittings in the course of the last couple of years, Dell laptops generally offer a brilliant writing background, yet not long from now there were some prominent special cases. Be that as it may, most Dell frameworks offered springy criticism while their substantial touch-pad's given smooth route and solid signal backing.

I bought an XPS laptop and it arrived dead. I had to call to get a replacement. While I was able to reach someone to help it wasn't good service. Outsourced service and the call quality was just bad. I did receive a replacement laptop but it took too long. They make good products but they need to work a lot on theyre customer service teams!

I have Dell latitude 5590 core I3, the product is poor with windows 10, hanging more of the time when through the windows updates and after the updates

I bought a Dell 15 5000 Series AMD and overall it is Good, But i found a problem of heating, It Gets heated very soon.

My last desktop was a dell that I had for 4 years only having moderate usage. When it bricked out I decided to keep with Dell and get the replacement from them. Big mistake! The service was terrible trying to purchase the thing since I had to contact customer support multiple times while ordering with website issues. I finally get my order placed and 3 weeks go by with nothing... I give them a call and they can't find an order for me anywhere, despite me being charged! I had to be escalated 3x to be told that the item I ordered became out of stock the day after I was charged, and my order went to limbo... I find this very unacceptable that nobody reached out to me about it. In the end I was fully refunded and the whole thing was a wash. While the last supervisor was very helpful, hence 3 stars, I refuse to ever go to Dell again. I got an acer laptop from walmart that barely processes at half the speed of gravity... I will need to replace within the year, and will probably go with HP!