• Dell

Dell

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Overview

Dell has a rating of 1.88 stars from 642 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dell most frequently mention customer service, tech support, and hard drive problems. Dell ranks 135th among Computer sites.

  • Service
    188
  • Value
    173
  • Shipping
    144
  • Returns
    124
  • Quality
    162
Positive reviews (last 12 months): 3.4%
Positive
3
Neutral
1
Negative
84
55
See all photos

What reviewers want you to know

Positive highlights

  • Dell laptops have consistently impressed me with their exceptional performance and reliability.

Critical highlights

  • False advertising as far as my PC, and terrible customer service especially for such a big company.
  • Couldn't currently recommend a Dell product based on my experience.
How would you rate Dell?
Top Positive Review

“Great”

Fart C.
2/21/24

These new ones are trash but if you get an old one its built better. We have this heavy thing but it still works. Tried upgrading to better computer but old one was just better.

Top Critical Review

“My experience with deal”

Kxrma -.
3/1/24

This the first time I purchased anything from dell I got a deal gaming monitor it has warranty but it don't cover for damages I was told they can't fix it or replace it's impossible to fix it 899 dollar monitor and they stop fixing that it also cost more to fix it then to buy a whole new monitor they don't even sell parts for you to do it yourself this was a horrible experience and I will never purchase a thing from you guys again

Reviews (642)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (151) dell product (44) dell support (23) customer support (28) dell laptop (62)
Thumbnail of user justincastellon
1 review
0 helpful votes
March 1st, 2024

This the first time I purchased anything from dell I got a deal gaming monitor it has warranty but it don't cover for damages I was told they can't fix it or replace it's impossible to fix it 899 dollar monitor and they stop fixing that it also cost more to fix it then to buy a whole new monitor they don't even sell parts for you to do it yourself this was a horrible experience and I will never purchase a thing from you guys again

Thumbnail of user kevinw2386
1 review
1 helpful vote
January 4th, 2024

Only leaving one star because i cannot leave zero. Bought a 32 inch monitor on 4/12 for next day delivery. UPS failed to deliver and I was promised a full refund.
Remember that I have not seen or touched the item.
Keep being fobbed off with different excuses every time I call.
No other option now to take this down the small claims route and let everyone know what a bad company they are

Thumbnail of user gregs630
2 reviews
0 helpful votes
December 6th, 2023

Purchased a web cam during Cyber Monday for $69
Product was 2 days late on delivery by DHL
Week later price for same webcam is $59. I called customer service to get price difference.
Customer service told me they cant match price difference for 1 day sales.

Ok fine I will return the product and never purchase from Dell again.
Because it seems that cost of return shipment is worth more to them for an open product? Really poor business decisions on whoever is setting online pricing.

Products used:
Dell 2k webcam

Service
Value
Shipping
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Quality
Thumbnail of user nulln14988
2 reviews
1 helpful vote
January 13th, 2024

Two years in they have no support after I paid 2k for a laptop from them, told me literally to go $#*! myself on the phone
Long time alienware user and love never buy a Dell again.

Service
Value
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Thumbnail of user riteshk30
1 review
1 helpful vote
January 11th, 2024

I would not recommend to buy dell laptop. Worst than any other vendor. They say something on the description and but reality is something else. There warranty support is all fake. They usually replace used part in there dell support center. They will not replace your laptop even though it has manufacturing defect. They will not accept and keep repair till your warranty expire. After that they will simply say sorry nothing can be done. You have only option to buy another expensive warranty.
No one there to listen your problem.

Tip for consumers:
- nagative review

Products used:
Laptop gaming

Thumbnail of user fartcharp
1 review
0 helpful votes
February 21st, 2024

These new ones are trash but if you get an old one its built better. We have this heavy thing but it still works. Tried upgrading to better computer but old one was just better.

Products used:
Laptop

Service
Value
Quality
Thumbnail of user zoes207
1 review
1 helpful vote
January 28th, 2024

Dell sent me a refurbished laptop that was sold as new. It had problems from the beginning and I ended up wasting hours with tech support who could barely speak English, were rude, and often kept me on hold until I was disconnected. The $1500 laptop stopped working after 2 weeks. Guess what, that's the cut off for refund. I asked for a replacement. They refused. I explained that I was sold a dud, they didn't care. Turns out, they do this to hundreds of people and give no recourse. Just check the reviews on their headquarters. Now to top it off we find out Micheal Dell is a terrorism supporter who funds genocide. Absolutely no reason to buy from this company ever again. I've tell everyone I come across not to buy from them. Boycott crooked terrorists.

Products used:
Laptop

Service
Value
Shipping
Returns
Quality
Thumbnail of user cristinap238
1 review
0 helpful votes
January 2nd, 2024

I bought the Alienware computer for my son. Mind you I payed over 4000.00. Plus the money I payed for extended warranty. We open the monitor and it's broken. No worries. We got the warranty so it should be an easy exchange. Nope. I have spent over a week in the phone with them with zero help. They passed me around to multiply people which they all asked for a picture which I sent 3 Dell employees. Once again they ask me to email them another picture holding a paper up with my claim number. I send them all the info they need in Dec. 28 and on Jan 2 still no response. So I get to call the customer service line again with zero help. Supposedly it's now been put on a rush response and I will recieve an email in 3 business days but still no replacement. Like I said terrible customer service. First time buying anything from Dell and more than likely will be the last.

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Thumbnail of user rebeccac2178
1 review
0 helpful votes
December 4th, 2023

Ordered something that I thought was sold by Dell but turns out their site is a 3rd party seller app as well. It said shipped but got lost and they refuse to refund my money. It's been a month and they still claim they wil refund. Have to call my bank to reverse the charges. It's a total scam. Do not order anything from them.

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Value
Shipping
Returns
Quality
Thumbnail of user toddd641
1 review
0 helpful votes
January 27th, 2024

Dell laptop was purchased in 2020 for daughter at college. The computer has been under warranty and required repairs 6 different times. Each time Dell has told us the problem has been fixed, but continue to have issues with the keyboard, and mother board. It is currently being repaired and told the problem will be resolved. Is there a "lemon law" for computers? How many times does it take to get repaired to get a new computer?

Thumbnail of user jn1623189
1 review
0 helpful votes
December 22nd, 2023

I bought this laptop new for over a thousand dollar (forget exactly how much). The touchpad always has problem (the mouse movement sucks). You have to call to customer support to have them work on it, every time like that it takes at least 30 minutes. Then the freaking same problem will come back. I have carry the individual mouse around otherwise I can't work.

A lot of people have the same problem. There are so many brands for you to choose from. Don't take your risk of being piss off when dealing with stupid touchpad like this.

Service
Value
Quality
Thumbnail of user victora549
1 review
0 helpful votes
January 22nd, 2024

Take me a month to have a replacement system and even the replacement system has issues. Don't waste your time with Dell Support, they are just useless. Don't buy any products from that company.

Products used:
PC

Service
Value
Shipping
Returns
Quality
Thumbnail of user steves1180
3 reviews
6 helpful votes
January 8th, 2024

Ordered several items in early december, showed all items in stock, several days later was notified one of the items was delayed and would arrive by end of month. Was notified again item not available till early new year. Tried to call, no calls accepted only and terrible customer service wannabe agent in India via email. Only bought this junk because Amex Platinum gives me 200 dollars every six months credit with dell *(promotion). Because of this horrible companies lack of customer service and inaccurate website this caused me the credit of 200 as items would have been delivered by end of year. Absolute crap company.

Tip for consumers:
Worst company I have ever dealt with.

Service
Value
Shipping
Thumbnail of user rosariom.malave
1 review
0 helpful votes
December 8th, 2023

Their products have issue the first year of buying them. Followed by crappy support that refuses to assist you. Warranty does not cover the battery what so ever and is a waste of money. They give you a run around when you try getting help for any issue till the warranty runs out to then tell you that you must buy the parts which cost hundreds. They also delete any Service Request Details so you can not argue anything and you wont have proof about your conversations with their agents.

Products used:
Alienware M15 R3

Service
Value
Quality
Thumbnail of user angeliat32
1 review
0 helpful votes
December 21st, 2023

They replaced my motherboard. Didn't fix it, even more problems now. Won't replace and in college. Have to send it in which is going to take a month to get it back. Very disappointed and this could cause me to fail a class, this is the only computer I have. Worst customer service ever, I have have a warranty and premium support.

Products used:
Laptop

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesb290
7 reviews
20 helpful votes
February 16th, 2024

I have an XPS Desktop. Support Assist is a joke and Customer support is pathetic. I think they work from home and hate to be bothered. The average "support assist" person does not seem really bright, every once in a while, I get a one that seems knowledgeable but can't really help with anything and provides sympathy!

Products used:
Desktop XPS

Thumbnail of user zhanna2000
1 review
1 helpful vote
February 20th, 2024

I received the wrong laptop. I tried many times to speak with real representative but it was impossible. You cannot pass through automated system to real person. You cannot get necessary information. It's nightmare. I'm done with Dell!

Products used:
Laptop

Service
Value
Shipping
Returns
Quality
Thumbnail of user robbiny9
1 review
1 helpful vote
February 21st, 2024

I made mistake of calling about additional extended warranty. I still have until Oct left
The rep got impatient. I was using my phone & explained I am not accustomed to that. He told me it was easy if I did it his way & would only take 3 minutes or I could do it stupid way & take an hour. This was in reference to dell finance. 2 additional years of warranty ended up being over 600 & that was with senior discount. I should have hung up but proceeded. Next morning I tried to get back in touch to cancel. Another representative told me she would forward the message to the agent I had spoken with. I also sent the agent a email. I found it difficult to get to someone who could help. After reading forum info I called. *******076. After speaking to another person I was informed a cancellation would be permitted & to give 48 hours. That rep promised to email me with that information but over 5 hours later there isn't an email. Dell needs to take a Serious look into how difficult it is to get decent customer service. I have been a dell customer for a longtime but am extremely frustrated with customer service.

Tip for consumers:
Rude Customer Care person

Products used:
Extended warranty

Service
Value
Thumbnail of user dlpatrick1
1 review
0 helpful votes
December 18th, 2023

I mistakenly ordered a product and tried to cancel within an hour of purchase. Dell made this impossible. Not only could they NOT tell me if ordered, when would it arrive but the could not cancel an order after 45 min of trying. This company is shameful

Products used:
Bought from Amazon Lenovo

Service
Value
Shipping
Returns
Thumbnail of user redminuy
1 review
0 helpful votes
December 27th, 2023

Dell.com advertised selling FitBit Luxe watches and I bought one for my niece. I didn't get any email confirmations, and when I logged into Dell.com to check the status of the order, the system said I had "NO Orders" so I bought the same watch from another seller. One month, Dell charges my credit card! The number they listed next to the charge is a NON working number.
The moral of the story is, DON"T BUY from DELL!

Service
Value
Shipping
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Thumbnail of user bradyl50
1 review
1 helpful vote
February 10th, 2024

By far the worst purchase experience I have ever had has now been facilitated by Dell computers. We purchased a brand new Inspirion 3020 that when it arrived would not boot and immediately threw an error code through the indicator light. There is nothing I would despise more than having to contact Dell again. It has been two weeks and we still have 0 resolution. You get passed back and forth between their foreign call centers of customer support and Technical support. I was hung up on twice during this process. Their support site says "We're here to help" IT'S A LIE! How is it the right process to request that the recipient of a brand new computer would be required to troubleshoot it? They even told us we needed to swap the memory card. After telling them no, they gave us a window for a tech to come out from 8 am - 4 pm, and guess what, they didn't show! So now we sit here with a "NEW" paperweight. There are many options, DO NOT BUY DELL. They do not value you as a customer. They are focused on transactional sales and not a loyal customer base. I will purchase HP, Acer, Asus, Apple, Samsung, Google, or other machines before ever going to Dell again. We will be filing a chargeback a this point. What a waste of time an energy!

Tip for consumers:
Just avoid them altogether. There are many options for computing. Don't give business to a company that doesn't value you as their customer.

Products used:
Trying to use the Inspirion but IT DOESN'T WORK!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kevinmcelfresh
2 reviews
0 helpful votes
December 4th, 2023

Tried to use Dell Rewards (dollar value), a Dell Gift Card, and my Dell Financing ("Dell Pay") at checkout. Impossible. Their system cannot compute this aggressively simple task. This site and this company are now completely inept. All hope is lost, for Dell. I give them 5 years tops to go bankrupt or get acquired.

Tip for consumers:
Go elsewhere. Anywhere else.

Products used:
None. Dell.com too inept to complete the transaction.

Service
Value
Shipping
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Thumbnail of user maxima28
1 review
0 helpful votes
March 25th, 2024

Dell used to have fairly good customer service but not any more. Every time they tried to fix my laptop under warranty they introduced another problem. They replaced the broken motherboard twice each time with a faulty refurbished motherboard. While replacing the motherboard they accidentally threw out the light that indicates charging progress and then broke the speaker. The level one support agent disinstalled the audio driver and couldn't properly install a new one, forcing us to reinstall the Windows. Our ordeal is not over. The computer keeps crashing randomly and I dread further communication with the support. They haven't been helpful at all. This is the last time I bought any Dell product. They treat their customer better than this.

Thumbnail of user john.agyekum71
1 review
0 helpful votes
February 24th, 2024

I wish I could give them no star. They are terrible group of people at Dell.
The Hinges on my Inspiron Laptop did break after owing it for 2 years. Bear in mind that this is an existing issue pertaining to Dell laptops. The laptop was working except that I could not fully open it up. Dell wanted me to pay a shipping cost of $59 and and another $160 dollars to fix the hinges. My PC was in good working order before I sent it out. Even went the extra mile to create a profile for the Dell engineer to login into the laptop. Dell calls to let me know the fix for hinges complete however the computers motherboard is not working. They now wanted me to another $186 to have it repaired. I refused it and they sent my laptop back to me. I am unable to use the laptop because it will not light up. Never buy a Dell Laptop

Service
Value
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Thumbnail of user ladonad2
1 review
0 helpful votes
December 28th, 2023

I ordered a game on Dec 14 and have not received my game and I have talked to dell on the internet through text messages and they keep saying they are working with a part of their company but I still have not received anything so if anybody is looking to order from dell DONT they are SCAM never again will I order anything from dell cause all they want is your money and to hell with getting your order to you I'm going to dispute the money they took from my account and order it somewhere else

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1.9
642 reviews
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