Dell

Laptop arrived with an irritating keyboard ghosting problem. Sent it in for repair. Dell took TWO MONTHS to send me a replacement. The replacement had the exact same keyboard issue.

I asked for a refund. Dell said that my order was ineligible for refund per their 30-day policy... yes, even though I had actually held the laptop for 4 days total, the ~60 days it had spent in their repair shop apparently counted towards the ticking refund clock.

Abhorrent behavior. I wouldn't be surprised if they kept my laptop that long *so* that they could deny me a refund.

Sadly, there is no way to return a Dell laptop once you buy it online. You get the answering machine run around when you try to have a return lable sent to you so you can ship the product back to them. They make you run out of your 30-day money back guarantee by transferring you to a number that has a message to call back in one hour. We have called them and requested a return label online, for two weeks now, and we are running out of time to return the laptop that cost us a $1000 dollars. Don't ever buy online if you think you may need to return an item to Dell.com

They said I had to wait around a week and a half to 2 1/2 weeks to receive it and then after that they made me wait another three weeks because after that one and a half to 2 1/2 weeks was just to process my order and they say it wasn't even processed up until the 2 1/2 week mark so which means it's probably not even going to be here at the end of the three weeks. I'm just really pissed off at this because I have been wanting a computer for pretty much my whole life. I've never made enough money to get one and now I have the opportunity to get one. I have to wait two months because you lied to me I'm just tired of all those bull$#*!

Dell has the ability to delete your emails, and access your computer directly. Purchased a software from them and they deleted my license code for that software and they said it was due to security of the license key, and then they sent me another key and immediately deleted that key also after 1 week. They will hack and access your computer. Your computer will begin to blue screen as soon as your warranty has expired. I couldn't believe that this was possible but it is. Find an alternative company to use for you computer needs.

They canceled my order on sale and provided bogus reasons for the cancellation like "your card denied authorization," even though I confirmed with my credit card company that this is false. I told Dell this fact, and they said that the credit card said there was a fraud alert. Again, I confirmed with the credit card company that this was false. I asked them to process the order, and then they cancelled it anyways. Dell offers deals and then renegs on the sale... bait and switch with lies to explain away their behavior. Never again.

I waited to purchase a black Friday bargain last night, the offer started at midnight, I sat ready to pounce with the atomic clock on one screen, at exactly midnight when the offer opened. I purchased with the voucher code of save140. And my basket reflected the discount correctly, I then clicked purchase in seconds, my purchase was confirmed I was then directed to the secure pay site for payment, surprise surprise all I got was the posted server busy message, and when I managed to next log on the offer was over.

Thank you DEll for this amazing scam, you should be ashamed of your self, I will never buy another dell again. Mike

I was fooled by your offer once again.

Bought a xps 15 and it took almost 2 months. Ths to get it. Paid 6k for it and it was stuck with them for 2 months. They did not specify on their website that they build it in China and ship it over. Very dodgy. Kept delaying the order citing lack of parts will be taking it up to consumers affair misleading the public.

Zero stars is my actual vote. The battery in my laptop never worked on this supposedly brand new, high powered laptop purchased at the end of July 2023. I complained from the first day to our IT company. They called Dell, and it was 31 days after the purchased so no trade for a new one, but under their "service' the replaced the battery after 3 hours on the phone, still doesn't hold a charge, so they replaced the mother board, after ANOTHER 2 hours on the phone. And the laptop shuts off every hour or so, so i have to restart all my apps. The technican said that sounds like a microsoft issue on the day he replaced the mother board, and left. 2weeks later i am waiting for ANOTHER mother board replacement - and they will get to me when they can. Maybe in a day or two, after they cancelled their appointment to fix it last week, and then they were supposed to come today. I have been very patient, but I'm done. NEVER buy a Dell.

I am so disappointed with the warranty and customer service department for Dell. The customer service department was rude when I was trying to figure out why my laptop that is less than a year old didn't have the accident damage coverage that is included in the price. I feel like they website was misleading. I don't get the warranty coverage because I didn't click on a box saying I wanted it? Who wouldn't want a warranty that is included? They kept transferring me to different departments. Then hung up on me. My purchase may not be important to DELL, but it is a big purchase for me.

I ordered a new Dell XPS 15 on July 15, and it said it shipped on July 21, and would be delivered on July 28. Then they said it was coming from Asia, and would be a min of 14 days to get to the US, at which time I would get updated tracking info from Fedex and when it actually would be delivered. I was charged on July 21 for the laptop. No updates have been posted since that time, and every time I reach out to customer support, they give me the runaround, saying they will escalate the ticket, and will hear from logistics support. But no one has a reached out to me, and I don't have a laptop in time for school. But they have my money. Expect long delivery times or Dell laptops since they are all coming form Asia, and if you need it fast, don't order from Dell. The receive date they give is bogus, since there is no way they can get it to the US in under 14 days.

Shame on you Dell. Horrible customer service.

I ordered my son in law a 27" monitor last year for Christmas in white. And another this year for Christmas but accidentally got the wrong color. I ordered on Nov 20th. It arrived on Nov 23rd. I chatted this morning about an exchange and was told that you don't offer exchanges passed the 30 days from the order date.

Every major retailer offers extended returns and exchanges at Christmas. And, it's the DAY AFTER CHRISTMAS, not 15 days or 30 days. I don't want my money back, just a different color for the same price I paid. It's $50 more now.

I could have exchanged it had I purchased it at Best Buy or any other retailer that carries Dell.

Greedy. I have purchased three PCs and two large monitors from you but will no longer purchase any Dell products.

Bought a DELL Vostra 3400 laptop that is currently under warranty. They have been unable to resolve the problem and refuse to replace the laptop after at least 8 hours in total o f lost work time due to them using it as a guineau pig.

Take me a month to have a replacement system and even the replacement system has issues. Don't waste your time with Dell Support, they are just useless. Don't buy any products from that company.

In April, I ordered a webcam on Dell.com. When I made an order, I was aware that delivery would be done in July. I thought that this took too long, I tried to cancel my order.

After that, I received one email from DELL saying "Your order has not been cancelled. We regret to inform you that some or all of the items in this order couldn't be cancelled. If you'd still like to cancel this order, you can contact Dell Care agent at *******897 and we'll be happy to help."

When my cancellation request was rejected, I did not call them and I just accepted this situation. I have been waiting on July since then, and I contacted DELL to make sure delivery date of this. DELL answered me that my order was cancelled because I requested.

What the DELL! I was hoping to reinstate my order but DELL said Nah! So sad. I just wasted my time 3 months and lost my chance to buy this on other site. DELL is so shameless and the worst customer service ever ever maybe forever.

I purchased a Dell Inspiron in December of 2013. Within the first 2 weeks, the mother board and CD drive had to be replaced.

I also have a battery that won't charge and today the display started failing and going black. This is my 3rd Dell and each one I get is worst than the one before. I called Dell one day after my warranty ran out to talk to them and they won't speak to you without money. I tried to get to a manager but they just transferred me around for 45 minutes and I finally gave up.

Today I purchased my second HP laptop, I know the service will be better and I the hardware can't be worst. I also talked one of my friends out of buying the Dell she was going to buy.

I always trusted and like the brand DELL. A few weeks ago I ordered a laptop as a gift for my son, today I went on the website to check on the status. I was very surprised that the order was canceled. Nobody informed me about that on email, or messages. Despite the fact that the order was canceled, I don't have any money back on my bank account. Nobody called me and ask if I wanted to change my order or offer any other product. Very russian style of business, I didn't I expect such of behavior from a respected company.