de cuisine

The worst experience ever. I ordered from Germany a year ago and received only the half. They don't answer emails, phone calls. So I decided that they have no intention to send me the rest. A few days after placing the order I received a call from my bank, they said that they had to cancell my visa card, because somebody was trying to use my visa to pay for the air tickets! I now believe it was not the coincidence at all. The people of Decuisine are definately frauds. Disgusting.

Have taken my money for goods not received. No reply to e-mails, messages or phone calls. Is this just a scam website. Order was placed in July 2010

OMG I wish I had read your review before I ordered from them, they have to be the most fustrating ever... over a month since they got paid and still no answers to either my emails or phone calls and no sign of order either - Very bad for your blood pressure :(

This is a VERY dodgy outfit. I placed an order about 6 weeks before Christmas which never turned up. I repeatedly phoned (NEVER with success - all I ever got was a recorded message) and emailed - again, no reply. I then emailed twice, cancelling my order. I finally got an automated reply, offering me the options of waiting for my order or cancelling. Again, I cancelled. I never heard another thing from them, and never received my order, so I thought that was that.

Imagine my fury when I saw on my credit card statement that I have been charged for the order- a rather substantial amount, I might add. Ever since then I have been trying to communicate with them, but with the same total lack of success. I haven't given up the fight, but my advice is - stay away from them. There are many good websites out there, and one like this does them - and me - a great disservice.

This is the worst company I have had to deal with. They don't answer emails or phone calls and they don't send out any orders despite them being paid for. DON'T USE THEM