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Dear-Lover has a rating of 4.59 stars from 577 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dear-Lover most frequently mention good quality, customer service, and fast delivery. Dear-Lover ranks 4th among Wholesale Clothing sites.
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I recently ordered a few items from the company to try their Plus Size clothing. I ordered two dresses and a sweater. One of the dresses and the sweater fit perfectly and look beautiful in person. The other dress, while lovely did NOT fit. However, when I reached out to the company, they were helpful in trying to find an alternate solution. I would definitely buy from Dear-Lover again.
I ordered and spent $ 363.95 with this company in hopes to do long term business with them, and they sent me 4 items out of the order. I had another order on hold just to make sure I received the first. They wrote me an email inquiring on what's the reason I had not paid. Couldn't find my order or tracking in their system. I will be reporting this to my bank and getting my money back. No wonder I didn't receive an invoice. Sad I was looking to spend way more money with this company! Now this is why I don't want the second order. I suppose small orders you get your stuff.
Just horrible! What was pictured is definitely not what I received. If return shipping wasn't so expensive, I would send it all back. Which is what they count on I believe, Instead of design being woven into fabric, it was printed on top of cheap thick polyester fabric. Weird seams in some others. No softness or draping. I guess you get what you pay for but from now on I will pay a little more and stick with american distributors. Example: first picture is what is shown on site and second is what I actually received.
I have ordered from their dropshipping site and for the most part, it is good quality. Some tops are very thin material. However, their shipping prices are pretty ridiculous. My order was $111 and shipping was $175. I am not going to place my order due to this. It is ridiculous.
Sorry for the matter, www.dear-lover.com is a wholesale website and all the products are not include shipping fee. The shipping fee is depends on the destination county and the weight. You can also check on DHL to see how much they charge for the international shipping fee from China to your country. Your kindly understanding will be highly appreciated.
You can also talk to our online service and send a prepaid box to collect your order.
Wish you a nice day!
I am using this Dear Lover as my supplier for Dropship NOW i am so scare that they will make mistake. I dont know what to do know since I am going to open my store soon. Any other company that you recommened. Please eamail me. *******@gmail.com it's urgent
Thank you for considering Dear Lover as your supplier for dropshipping. We understand your concerns about quality and service, and we want to assure you that we take these aspects very seriously.
We have multiple stages of testing and quality control in place to ensure that our products meet the highest standards. Additionally, our customer service team is available to address any concerns or issues that you may have. We are committed to providing the best quality products and services to our customers.
We hope this information helps to alleviate your concerns and we would be happy to work with you as your supplier for dropshipping. Please do not hesitate to reach out to us if you have any further questions or concerns.
Having used Dear-Lover many years and posted on Site Jabber I offer:
Mentioned before this site has been going down hill for 6 - 8 months. So far in
2018 it has become much, much worse. I would add that many " positive remarks " appearing on sitejabber.com probably originate from Dear-Lover or " Shi Ying " the mfc.
Dear-Lover, as well as, other xxx-Lover sites are, if not owned are certainly under the control of Shi Ying clothing. In past they had many sites on-line all having
" - Lover " in the site address and all sites resembled each other. Many of those
Sites have since disappeared. One must wonder why?
Anyone wanting to place an order with this site; know there is risk of loss and at best a lot of unnecessary frustration and turmoil. In review of past remarks posted by others I see that they use to use a rep ( Byron) who would interact with complainants; that disappeared many months ago along with the customer service.
It is my personal opinion that this site is no longer safe in purchasing from so
Buyer Beware. To any one at Shi Ling or Dear-Love that wishes to debate my opinion I am open to that, but it will get brutally honest with specifics. I do not go into Face Book so you can post on this site similar to the feeble attempts when using the name of " Bryon "..
Sorry for the bad experience that caused.
We have only two sites about dear-lover, they are dear-lover.com and dearlover.net.
Other sites with -lover do not belong to Quanzhou Shiying Clothes Co., Ltd (Named Shiying Sexy Lingerie Co., Ltd).
And I am the marketing manager, no service. I apologized for the unpleasant customer service and the no secure caused by the SSL. Now our website connection is secure, and the UI upgrade is completed, welcome to visit https://www.dear-lover.com again.
I've placed 7 orders for dropshipping from them and it's now been 10 days, they haven't sent me tracking details. I've sent them emails and send Sophia messages on Skype and she's ignoring me. This is very frustrating, their service is very pathetic! If you are dropshipping, I honestly don't recommend that you buy from them.
We apologize for your unpleasant experience, but we'd like to know if you have registered our member account? All member registered can get tracking number under the account.
Our service customers always try the best to get more communitcation for more orders, some messages might be missed for busy business, we suggest online service through the shopping page, and you can change another customer service if there's no answer from one. Since there might be some wrong with commucating system.
BTW, could you please send us the order number so that we can make confirmation. We'll confirm with the customer service to prove service attitude.
There might be some business opponents that post false reviews here. We value our loyal customers and would love to pay attention to the bad behavior we performanced.
Dear -Lover dropship using his company information to ship to our customers.
I have evidence.
When the package is going straight to the customers, they are writing their full company information. I tried to buy for myself, as they know my account they use an individual details to send to me, next order I used my brother name, they put all their company information. So Byron C, I know you will comment but try to speak to your sales Manager.
I placed a complaint twice but they are very good in ignoring customers.
Is like they are using us to market their company. If is not the case why are using your company informations to ship to our customers even though we leave a note to the server not to use your company information.
I wish to attach all the evidence here but I don't have on my phone.
I always have great service with Sophia but crystal is worse, she always have excuse to give.
We are so sorry for the problem you have experienced, and we would ask the sales manager to pay more attention to this matter. It is not allowed to igore reasonable requirement from our customers. And please understand us that the name of our company could not be shown, but the detialed address is demanded by shipping company.
We'll promote the service and thanks for you understanding.
I have purchased some large orders from this company, some of their stock is good but some is hit and miss where the fabric & style in images is completely misrepresented. Overall I think their machinist do a good job but they dont choose the fabric that is being sewn.
When reading reviews I would note if the reviewer is writing a glowing review about 1 or 2 items they have purchased & are happy with as I think its a bit different to when you are a on seller who has spent a lot of money and end up with items that are really not sell able.
They overcharge freight (large orders, by quite a bit) then say they will refund you in the next order so you have to go back and buy more if you want to get what was overcharged back, but it never happens as the same process keeps repeating itself.
They are not cooperative if you tell them you are not happy with a misrepresented item that looks nothing like the picture. They get you to take photos (even though they know what they have sent is not what you chose off the site) then they argue that you have got the item & say there is nothing wrong with it when there is and it does not look like the picture (even though it does not look like the picture). You have to spend a lot of time trying to get resolution, so customer service sucks in this area, although in other areas it is good, ie they are prompt with order processing.
Byron, Regarding your response, this is not a false review I can assure you, your copy paste message seems like an easy cop out re competition comment. I tried to resolve the issue with your company already & you still have a whole lot of my over charged freight but I am reluctant to use your company again after the bad experience over misrepresented garments that one of your staff was reluctant to resolve so at this stage will cut my loses.
We apologize for this unpleasant experience, could you please send us the order number so that we can make confirmation. There might be some business opponents that post false reviews here. We value our loyal customers and would love to pay attention to the bad behavior we performanced.
Placed an order in March and as of today my order is "lost" according to their customer service. It only took me two weeks to get this response! This company is a scam. Place your order, pay for goods and never receive them. Never order from them, they give other China based wholesalers a bad name.
UPDATE: I just received my order yesterday, FINALLY. Out of the order, one was something I did not order, another two were very poor quality. Five of the dresses I did like. Quality is not the best and the garments smelled, I will have to wash them before putting them out. So, I will give them one more stars only because two of the dresses are very nice which surprised me. I will also remove the title Scam Company, they are a company just not managed very well. I guess bottom line with this company is to be careful when you order, don't expect too much.
Dear-Lover is a legal online wholesaler, if you have any problem we'll try our best to help you. So can you please provide your order number? Or you did not shop with us?
Poor quality and customer service. They will never give you a refund even if you return the item.
Gain trust and grow your business with customer reviews.
Dear-Lover.com: A women's clothing online store offer cheap women's clothes, dresses, swimwear, cosplay costumes, lingerie wholesale. MOQ $99 & 3-5 days delivery.
Sorry for the matter.
We have displayed the material of each product under the weight, and most of our clothing are 95%Polyester+5%Spandex. Meanwhile, we don't offer 100% cotton-made clothing. We also inform on the size chart color may be lighter or darker due to the different PC display and there maybe a slight difference on detail and pattern. But we are sorry for your unpleasant shopping experience.
Welcome to contact our online service for more information, we need your precious advices to prove our service, your kindly understanding will be highly appreciated.
Wish you a nice day!