• Dear-Lover

Dear-Lover

Overview

Dear-Lover has a rating of 4.59 stars from 577 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dear-Lover most frequently mention good quality, customer service, and fast delivery. Dear-Lover ranks 4th among Wholesale Clothing sites.

  • Service
    230
  • Value
    228
  • Shipping
    228
  • Returns
    206
  • Quality
    223

This company does not typically respond to reviews

Positive reviews (last 12 months): 76.9%
Positive
10
Neutral
0
Negative
3
206
See all photos

What reviewers want you to know

Positive highlights

  • Excellent service, Fast delivery, great quality clothing for the prices and great customer service.

Critical highlights

No critical highlights yet

How would you rate Dear-Lover?
Top Positive Review

“Quality, reasonably priced Plus Sizes”

Jennifer N.
1/9/24

I recently ordered a few items from the company to try their Plus Size clothing. I ordered two dresses and a sweater. One of the dresses and the sweater fit perfectly and look beautiful in person. The other dress, while lovely did NOT fit. However, when I reached out to the company, they were helpful in trying to find an alternate solution. I would definitely buy from Dear-Lover again.

Top Critical Review

“Grade A thieves”

Tee S.
2/8/23

I ordered and spent $ 363.95 with this company in hopes to do long term business with them, and they sent me 4 items out of the order. I had another order on hold just to make sure I received the first. They wrote me an email inquiring on what's the reason I had not paid. Couldn't find my order or tracking in their system. I will be reporting this to my bank and getting my money back. No wonder I didn't receive an invoice. Sad I was looking to spend way more money with this company! Now this is why I don't want the second order. I suppose small orders you get your stuff.

Reviews (577)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (30)
Thumbnail of user jennifern308
2 reviews
0 helpful votes
January 9th, 2024

I recently ordered a few items from the company to try their Plus Size clothing. I ordered two dresses and a sweater. One of the dresses and the sweater fit perfectly and look beautiful in person. The other dress, while lovely did NOT fit. However, when I reached out to the company, they were helpful in trying to find an alternate solution. I would definitely buy from Dear-Lover again.

Thumbnail of user ashtonm44
1 review
17 helpful votes
March 14th, 2021
Verified purchase

My daughter started an online Boutique and placed a prepaid order for $1400 in Jan. 2021, as if today March 13,2021, we are STILL WAITING ON ITEMS! My daughter has contacted there customer service many times and it takes almost a week fr a reply! Now her customers want a refund and she used their money to place the order!
We have had to contacted Dear Lover, 2 shipping companies, PayPal, Credit Union and many, many unhappy customers. Still no solution!

Thumbnail of user byronc11
Emily K. – Dear-Lover Rep

Sorry for the matter.
www.dear-lover.com is a wholesale website, we offer in-stock items and pre-sale items for all, and we also inform on the shopping cart about the estimated shipping time of our pre-sale items.
Since we are located in China, there are maybe 12 hours time differences, So your day is our night, our online & phone service is not available. We are sorry for the inconvenience that caused.
Welcome to contact our online service or email service for more information, we need your precious advices to prove our service, your kindly understanding will be highly appreciated.
Wish you a nice day!

Thumbnail of user jadel154
1 review
0 helpful votes
January 8th, 2024

My experience with Dear Lover was perfect! The shipping time is good, and the products are qualitative. I love the fact they are the same as on the website. I totally recommend that wholesale brand.

Products used:
All (sweaters, jackets, and tops)

Service
Value
Shipping
Quality
Thumbnail of user capaola.87
1 review
0 helpful votes
January 6th, 2024

Ho ordinato nel loro Sito spedizione veloce e i prodotti sono veramente di alta qualità e a buon presto lo consiglio

Tip for consumers:
Ottimo

Products used:
Prodotti veramente ottimi e spedizione veloce

Value
Shipping
Returns
Quality
Thumbnail of user asiav11
1 review
0 helpful votes
February 18th, 2023

That's so beautiful! I love this site. Dear lover it's a really beautiful company, they're kind and always helpful.

Service
Value
Shipping
Returns
Quality
Thumbnail of user iameleine
1 review
0 helpful votes
January 16th, 2024

Bought many times from them and always got great quality items and secure item shipment. Really glad I trusted this store and highly recommend

Service
Value
Shipping
Returns
Quality
Thumbnail of user paolas65
2 reviews
0 helpful votes
March 23rd, 2024

Super super outfit, I love all the items!
The quality is superlative!
I highly recommend buying from them!

Thumbnail of user pst
1 review
0 helpful votes
November 12th, 2019

I love this website, the price and quality of the items is incredible!
The shipping is very fast and they serve you without any problem if you need it.

Thumbnail of user mariav1142
1 review
0 helpful votes
November 30th, 2023
• Updated review

Totally gonna buy again! Lovely product's with super good quality! The prices are good and affordable also

Service
Value
Shipping
Returns
Quality
Amazing!
November 26th, 2021
• Previous review

I totally suggest this site! Quality is sooo good and the prices so so affordable! Guys u should try the clothes!

Thumbnail of user garas
1 review
1 helpful vote
November 1st, 2019

The quality is perfect! Very fast ship, and perfect sizes! I recommend this brand! Web page very easy to use and clothes are so perfect

Thumbnail of user ninamoronesss
1 review
0 helpful votes
January 23rd, 2024

Como es posible que el envio salga tan caro🥴en verdad hay gente que compre con el precio tan alto de envio que manejan🤔

Thumbnail of user ladurante19
1 review
0 helpful votes
November 24th, 2023

I really like this brand, it's well assorted, the clothes have a style very similar to mine and the quality is excellent!

Service
Value
Shipping
Returns
Quality
Thumbnail of user martinat34
1 review
3 helpful votes
May 20th, 2022

I really like every single item in this shop and the quality is really stupefying just as the fit.
The price aren't high and the shipping is fast.

Service
Value
Shipping
Returns
Quality
Thumbnail of user paigec105
2 reviews
1 helpful vote
November 21st, 2023

I love dear lover so much. So many great finds! Everything is all so cute and just some must haves for me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tees51
1 review
6 helpful votes
February 8th, 2023
Verified purchase

I ordered and spent $ 363.95 with this company in hopes to do long term business with them, and they sent me 4 items out of the order. I had another order on hold just to make sure I received the first. They wrote me an email inquiring on what's the reason I had not paid. Couldn't find my order or tracking in their system. I will be reporting this to my bank and getting my money back. No wonder I didn't receive an invoice. Sad I was looking to spend way more money with this company! Now this is why I don't want the second order. I suppose small orders you get your stuff.

Products used:
None

Service
Value
Shipping
Quality
Thumbnail of user byronc11
Emily K. – Dear-Lover Rep

Thank you for taking the time to share your recent experience with us. We are sorry to hear that we have not been able to provide you with the level of service that you were hoping for. We strive to offer our customers the best experience possible, we are currently investigating this matter and will do our best to rectify the situation promptly.

We appreciate your willingness to do long-term business with us, and we hope that you will consider giving us another chance to earn your trust and business. We value every customer and aim to provide them with a hassle-free shopping experience.

Thumbnail of user luisamur84
1 review
0 helpful votes
November 24th, 2023

Il sito è veramente molto fornito, all'interno una varietà di prodotti, tutti di alta qualità, non posso che consigliere l'acquisto

Tip for consumers:
C'è una grande varietà di prodotti, consiglio

Products used:
Maglioni per autunno /inverno

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeanitab
1 review
1 helpful vote
November 15th, 2019

I've ordered 5 bodysuits from DearLover and they were all really pretty and fit me great. First off these prices are unbeatable. Even if you get one item that doesn't fit well. It still worth it in my opinion. The bodysuits had snaps at the bottom so you can remove them easily. Some of the materials were just okay. But 2 of my bodysuits felt soooooooo soft and comfortable. You can check out the full detailed review of the clothes I made on Youtube: https://www.youtube.com/watch?v=7R_xbzBruN8

Thumbnail of user silb13
1 review
0 helpful votes
March 29th, 2022

Me encanta la ropa de esta web, es súper bonita y la atención al cliente de diez. Espero seguir poniéndome más ropa porque me encanta!

Products used:
Ropa

Service
Value
Shipping
Returns
Quality
Thumbnail of user immam
1 review
0 helpful votes
January 7th, 2024

Adoro i capi di questo sito, super fashion a prezzi vantaggiosi. Qualità meravigliosa. Mi trovo benissimo

Service
Value
Shipping
Returns
Quality
Thumbnail of user michelee46
1 review
0 helpful votes
October 18th, 2019

I have been searching for a place where I can find dresses that are sexy, classy, and affordable. I finally found it with Dear Lover.

Thumbnail of user carmalw
2 reviews
0 helpful votes
April 4th, 2022
• Updated review

I came back to change my review on DearLover. They eventually got a hold of me. They told me that the reason why they didn't send my out of stock items was because they were going to send them when they had them in. I was upset that they even sold them to me knowing they didn't have them. I explain to them that they should let their customers know that they are not in stock. They did issue me a refund. So I have to say that I am happy I heard from them and I am getting a refund. But I'm still not happy that my time was wasted. I am a business owner and I rely on my inventory. So 3 stars is my new review…. I love the Jeans I purchased the shoes were not what I expected. The ring set was super cute. So 3 star's for Dear Lover.

Tip for consumers:
Buy one item of each and if you like them ….go back and purchase more….if they still have them in stock. Don’t pay extra for shipping…because it doesn’t come on time ….if they are not in stock.

Products used:
Pants ,tops, rings and shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user byronc11
Emily K. – Dear-Lover Rep

Thank you for taking the time to update your review and informing us about your experience. We sincerely apologize for any inconvenience caused by items being out of stock and for the miscommunication regarding their availability. We are grateful that we were able to rectify the issue through issuing a refund.

Your feedback is very important to us, and we will take steps towards better communication with customers about stock availability going forward. We're delighted that you enjoyed the jeans and found the ring set cute. Once again, thank you so much for your valuable feedback; we hope to be able to serve you better in the future.

I am not happy
March 31st, 2022
Verified purchase
• Previous review

I ordered a bunch of items for my Boujee Boutique Store and paid extra for fast shipping. I was supposed to receive it within seven days. Eight days went by and still no package …. So I went on to check to see what was going on. I found out that the items I ordered were not shipped and when I called to speak with someone…. No one answered! I never received an email stating that these things were not shipped and left numerous messages and still haven't received anything from them. This is not a reputable company! I'm very very disappointed. {I hope I get a refund}

Tip for consumers:
I will not be ordering from this site in the future!

Products used:
I ordered a wide range of things and some things were not shipped …. I was not notified, nor have I received any notification that they weren’t …other than when I went to check my order. I tried to call them and they never answered or called me back ….I also left numerous emails and messages and still haven’t received any phone call or message.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianag721
1 review
1 helpful vote
June 20th, 2022

I love their site and the products are great, I would buy them again without a doubt, I highly recommend them

Service
Value
Shipping
Returns
Quality
Thumbnail of user katiew606
1 review
0 helpful votes
November 21st, 2023

I love how different and cute these pieces are! I like standing out & not having what everyone else has! I love all the sequins & the cute shackets! So many fun styles to choose from!

Service
Value
Shipping
Returns
Quality
Thumbnail of user perryd8383
1 review
2 helpful votes
May 19th, 2023
Verified purchase

I will never refer anyone to them... I will never shop there again... its a million of them there named "Crystal"... so u really don't know who you are working with...

I was blocked for inquiring about mii refund...

I haven't even contacted them lately but they are still blocking me...

CRYSTAL was supposed to be helping but made things worse...

I had to cancel an event because of her! Or whoever I'd been dealing with... I LOST ALOT OF MONEY DUE TO THEM NOT EXPLAINING THIS PROPERLY!

THIS PLACE SUCKS!

DO NOT SHOP THERE!

Tip for consumers:
Nope

Products used:
Lingerie

Service
Value
Shipping
Returns
Quality
Thumbnail of user byronc11
Emily K. – Dear-Lover Rep

Dear Dwan,

We sincerely apologize for any trouble you encountered with our customer service. We take all feedback into consideration and always strive to offer only the best level of service. To that end, we would like to further investigate your case so as to ensure it does not happen again in the future. Should you need assistance or have any other questions regarding this matter, please don't hesitate to contact our customer care team at Service@dear-lover.com. Thank you for bringing this issue to our attention so we can serve you better in the future.

Sincerely,
The Dear-lover Customer Care Team

Thumbnail of user sivem1
1 review
0 helpful votes
November 5th, 2019

They have a wide range to select from and they're so efficient with shipping. I love that the size range is diverse too.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Dear-Lover.com: A women's clothing online store offer cheap women's clothes, dresses, swimwear, cosplay costumes, lingerie wholesale. MOQ $99 & 3-5 days delivery.

Company Representative

Thumbnail of user byronc11
Emily K.
Typically does not respond to reviews

How do I know I can trust these reviews about Dear-Lover?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Dear-Lover?