2 reviews for DealsPrime are not recommended
These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.
District of Columbia
5 reviews
4 helpful votes

Sorry for my bad English, i did receive the tablet...
March 25, 2014

Sorry for my bad English, i did receive the tablet from this website but in what condition! The pack item was apparently made very fast without any care at all, the tablet was in box without any cellophane protection, the cables was in a plastic bag band with cello-tape attach very badly to the tablet box, but the cherry onthe cake was that the tablet was the WRONG ONE, then they said to me
"Hello,
Send the unit using regular post back (post office) to:
Shenzhen Zhong Dian Transportation
And we will have it repaired or replaced for you."
All right i made a very good pack and send it by EMS cost me 40$ and after just 4 days it's arrive and EMS services try to make the delivery, and they didn't succeed 3 TIME they did and i try to explain to them they must call the EMS services ans try to located the ITEM but what the hell, here they're response

"We have not received this unit back.
We will have our shipping company check on this.
We will update your order status to "return received" and you should receive an automatic email notification.
Thank you for your patience.
Best Regards,
Amy
*******@dealsprime.com"

An update from the 18/03/2014 when you see that you just "know"

Hello,
We do apologize for the inconvenience. Rest assured that we will check on this and get back to you on Monday when shipping department come back to office.
Thank you for your patience. Again, we apologize for the delay.

Well gentleman's, PLEASE don't buy anything from HERE and if you want to buy in Chinese website all right go to ALIBABA EBAY or AMAZONE now i will go to PAYPAL trying to save something, anything

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AFTER 6 MONTHS I DID RECEIVE MY TABLET BUT THEY WILL NEVER SEE MY MONEY AGAIN
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Date of experience: March 16, 2014
Canada
1 review
2 helpful votes

I would just like to make everyone who is thinking...
November 14, 2013

I would just like to make everyone who is thinking of purchasing something from

Dealprime aware of my experience with them
I paid for a tablet that arrives to me broken. I send it back to them at my expense. They send it back with only half of what I said didn't work repaired.At this point they seemingly ignore over 5 emails when I explain it is still not functioning correctly. Also online tech support would ask what the problem was, I would explain it and would wait for an hour or more with no response back. This happened at least 4 times!

I then take it into my own hands and try to have a local tech repair it, as they seem completely disinterested in helping in anyway. They are unable to fix it. Dealprime finally gets back to me via email and say "yes, please send it back to us and we can have it repaired". Five months later (now that my warranty had expired) I was told it would not be repaired because the warranty had lapsed. They sat on it for 5 months! Of course the warranty has expired! When I explain this to them, their new reason is because it had been opened previously. Yes it was and as you can clearly see in the enclosed email, they were made well aware that I had it had been and said it would be repaired. This was on Feb 22,2013! Over 5 months ago!
They say it wont be fixed or replaced and it is being sent back. As I have not received a full refund nor the defective tablet back, I would like share my experience with their companies practices with as many potential comsumers that I possibly can.

Their customer service and care are both horrible.
It is now Oct 29th, dealprime has had this tablet in their possession for a longer duration of time than I have actually had it in my hands for my personal use. They said they would return the broken tablet to me. I have never received it, not that I want it back.

All I simply want is a full refund.

Thanks for taking the time to read this message.

Below I have cut and pasted emails I have had with Dealprime

Order *******
>On Fri, Feb 22,2013 at 6:17 AM, ******* ***** <*************@yahoo.com> wrote:
>
>> Order Number: *******
>> Hello my flytouch 8 is completely unusable, I sent you several emails and
>> was never replied to, so I had my local repair shop try and fix it. They
>> were unable to. I am begging and pleading that you will repair or replaces
>> this tablet. If not I have a $239.99 broken tablet that I can not use.
>> Again as my last resort I am begging and pleading that you repair or
>> replaces this tablet PLEASE.

On Fri, 22 Feb, 2013 3:20 AM GMT Deals Prime wrote:

>Yes, please send it back to us and we can have it repaired.
>
>Also, did you try pressing the reset pinhole button?
>
>Let me know if you cannot find it.
>

Thank so much. There many problems with the tablet. Pressing the reset button has no solved these problems below
1. When I put the device in sleep mode it reboots itself.
Problem 2. When the device is idle it either freezes or shut itself off which I then have to press the reset button in order for the tablet to bootup (this happens very often).

Problem 3 the charger port is not working right as the charger has to be in just the right position before it will charge the unit. I know it is not the charger as I have tried other chargers.
Problem 4. This tablet will not long preform voice recognition
Thank you

Date of experience: November 13, 2013
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2 reviews for DealsPrime are not recommended