In reality, all arrangements were beyond expectations during Hajj. Alhamdu-Lillah Daw Travels deserve to be placed at number ONE.

I just came back from my 2019 Hajj. This was my worst experience traveling with a hajj company. Dawn Travel isn't a prime vendor company for hajjis, they are sub vendors and gets hajj visa from Al-Sahaba travels. Since they are not prime vendor they have no idea of how to plan/schedule and communicate with their Hajj group.

Below are few pointers that had happen to our Group.

1- Late Visa arrivals at 11th hour
2- Unnecessary wait at airports since they are sub vendors, ministry will not issue them a bus
3- 10 to 12 hours of hotel lobby wait as rooms were not available because of poor management.
4- For VIP package Dawn travel promised us to give us our luggage at makkah hotel but unfortunately our luggage went to a storage and our hotel check-in in makkah was a disastrous experience once again. We received our luggage after we came back from Mina.
5- For couple delight luggage were not given until they were ready to fly back home, basically hajjis carried their luggage from USA for nothing.
6- Last 2 or 3 nights they will schedule you at Jedda to save money. They promise you 7 nights at makah but will give you 5.
7- No logistic transportation were provided to us, as promised for VIP package.
8- Your text or call, they don't respond.
9- you will only get one response, Focus on Ibada everything else is side thing.

I bought VIP package, which was similar to Dar al salam but with less money and they promised similar services. Our group has 83 people and none of them was happy after hajj.

Zero admin staff and no one is guiding you while you are moving from Mina to Arafat, Arafat to Muzdalifa, Muzdalifa to Jamarat. Many people from our group lost, and this is not the place you wana get lost. You have no idea if you aren't on hajj before, all ramps and roads looks same but they lead you to different directions. Many people lost in 110 degree heat and they were dehydrated and gave up to die. No one from dawn group bothered to go and look for those missing people. Instead we have only one dawn rep with us who was chilling in AC and didn't responded to whatsapp messages of lost people.

These people have lost most of hajjis luggage thru out the journey however they found it just hours before their flights back home. People used dirty clothes all along. They have zero management and no schedule given to hajjis. All plans were sudden and quick like bomb shell. There were hajjis with families and disabled people and it's not easy to just go randomly.

I would highly recommend you please you are going on a spiritual journey and you want peace of mind and not stress. Please go with another Hajj company and you will not regret. Go with Al-Eman or Adam travels or Dar al salam

Worst group ever. Even one star is more for Companies like Dawn travels. They make sure to ruin your whole Hajj. No group leaders, no scholars, no proper lectures. I travelled with Dawn travels Hajj 2019 on their silver Makkah package. At Jeddah airport, no group leader was there. Firstly they have booked Hilton for us that was good, after 4 nights they have booked an apartment building where people where continuously smoking at each and every corner. Food was worst like reallyyyyy veryyyyy bad. And during Hajj we were on our own like group leaders were more interested in performing their own Hajj, that's fine but there should be some sort of groups or arrangements for the people they brought with them. After Hajj Manasiks we were told that we are going Madinah at 7 am. Everyone was ready our luggages were outside and after 6 or 7 hours they said it might take few more hours. No food, no group leader no one to ask what's going on. At around 4 or 5 pm finally the CEO of Dawn travels came for the first time and apologize, not for the inconvenience but he thought we were some low class people but after talking with us, he said oh sorry we didn't knew this group has all the professionals and well educated people, like reallyyyyy. What kind of stupid statement was that. After all endless discussions and endless wait our bus arrived at 8 pm. Yes 8 pm, but still having passport issues of 5-6 people. So they left them :( :( :( and take us to Madinah Dallah taiba. ( they saved that night stay :). The game is not over yet they just booked the rooms till 18th and most of the people have flights from jeddah on 19th and 20th. Like for 32 hoursssss on roadddd. I understand like we need to be at the airport 12-16 hours before but like 36 hours on road. Isn't it funny and like every single time the management is not there. No answers, no calls and no messages. What say people do you still want to go with DAWN. Please save yourself and your near ones from this fraud company. Say No to Dawn

Awesome site!