• Dashlane

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Overview

Dashlane has a rating of 2.69 stars from 13 reviews, indicating that most customers are generally dissatisfied with their purchases. Dashlane ranks 63rd among Online Security sites.

  • Service
    4
  • Value
    3
  • Shipping
    1
  • Returns
    1
  • Quality
    2
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos
How would you rate Dashlane?
Top Positive Review

“Personal and professional lifesaver”

Patty M.
2/4/20

With Dashlane I have organized my login credentials, generated strong passwords, and sync them in the app on devices at work and home. When I first installed it I took the opportunity to review the dozens of website logins. I now have unique, strong passwords for over 300 different logins. (I didn't even know I had 300 accounts...) I am happy to break free from Chrome and Safari, as Dashlane works with all browsers on my computer as well as on my iPhone. Further, I have installed the dark web monitoring which alerts me to change passwords when a site has a data breach. I've received about a dozen alerts in a year, but my passwords were already stronger than what they were before. Having such well organized passwords gives me peace fo mind.

Top Critical Review

“Too complicated and no help”

peter m.
8/29/22

I subscribed to Dashlane yesterday, paid one month's fees then attempted to join. I had tried months ago but found it too complicated. This time I had forgotten my master password and went round in circles under guidance trying to solve this issue, always without success. I conclude that only auto replies handle complaints at Dashlane, not people. I do not know much about computers or passwords, but if you want to deal with a human, go elsewhere. Forget Dashlane.

Reviews (13)

Rating

Timeframe

Other

Thumbnail of user peterm2508
1 review
0 helpful votes
August 29th, 2022

I subscribed to Dashlane yesterday, paid one month's fees then attempted to join. I had tried months ago but found it too complicated. This time I had forgotten my master password and went round in circles under guidance trying to solve this issue, always without success. I conclude that only auto replies handle complaints at Dashlane, not people. I do not know much about computers or passwords, but if you want to deal with a human, go elsewhere. Forget Dashlane.

Service
Value
Shipping
Returns
Thumbnail of user mikea2360
15 reviews
3 helpful votes
June 26th, 2023

Dashlane, changing passwords deletes email address
I did already write but no reply?
I changed my password for the 3 email accounts
After not able to login all day yesterday for one.
Then today for other 2.
Something in your software is not functioning? SEE ATTACHED, the 2nd 1 is yesterday.
I had to wait 24 hrs to get back my email from.com
This is no joke for me.

Tip for consumers:
does not function

Products used:
password manager free version

Service
Value
Quality
Thumbnail of user johnnyy3
7 reviews
12 helpful votes
July 11th, 2019
• Updated review

Since I provided the first update my experience with Dashlane only went down hill.
I contacted customer service, again, and explained the problems I was having.

They provided me with a very lengthy process to delete Dashlane and all the files the program wrote to my system from my computer. It was no small task based on the number and complexity of the steps. Then I was supposed to have reloaded Dashlane and start over. Ridiculous.

I opted out of that plan and now m using a different provider which is much more reliable. I should have ditched Dashlane after the first review I made. It caused issues and was unreliable from the beginning.

Service
There Have To Be Better Alternatives Out There...
November 12th, 2018
• Previous review

Works good for some things, however, it tries to save passwords even when the "never for this site" link is clicked... CONSTANTLY. Consequently that pop up opens non-stop which is VERY annoying. That is only ONE of multiple issues... The desktop app is VERY unreliable and often crashes. Overall I am NOT even close to being satisfied, a big disappointment. I am actively researching alternatives and expect to change soon.

Thumbnail of user sb157
1 review
1 helpful vote
March 29th, 2016

Awful... Three unanswered requests to Dashlane to email security code to login... Never received code or even an email reply... Deleted Dashlane from iPhone and MacBook... Wasted too much time... Case closed.

Thumbnail of user davidb302
1 review
2 helpful votes
July 8th, 2015

System works well but for me and several other oldies it is almost impossible to use in on my tablet. No provision to increased font size even when system font size is increased. I have started to use an alternative system that is almost equivalent andf has the advantage of being readable.

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Never forget another password with Dashlane's free password manager | Dashlane

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