Daimer has a rating of 4.7 stars from 853 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Daimer most frequently mention customer service, and steam cleaner. Daimer ranks 5th among Cleaning Products sites.
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I purchased a used CVP 3000 recently. It was a bit daunting, given the number of accessories along with minimal technical aptitude. So, I reached out to Customer Service. Both Bill and Matt provided detailed, thorough and friendly responses, allowing me to eventually properly use this incredible machine. This is right up there with the best customer service I've ever received. I'm really looking forward to years of "green" cleaning. Keith
We purchase a steamer / pressure washer. We order an additional high pressure steamer hose. Daimer send the wrong hose and never send the second hose which was shipping from different warehouse. They don't answer Email or return phone calls. Even when we explain to them that the hose they send literally melted the hose making it really dangers to anyone using it. Now we want a refund for the hoses. I guess we are going to go thru legal channel to get satisfaction.
I purchased a used CVP 3000 recently. It was a bit daunting, given the number of accessories along with minimal technical aptitude. So, I reached out to Customer Service. Both Bill and Matt provided detailed, thorough and friendly responses, allowing me to eventually properly use this incredible machine. This is right up there with the best customer service I've ever received.
I'm really looking forward to years of "green" cleaning.
Keith
I've used your product before and it's the best carpet cleaning machine one can buy. Thank you for a quality product.
Great customer service, after researching multiple steamers it was clear Daimer was the one to go with.
Needed more detail brushes. Easy to find what I needed. Love my steamer!! We have rental properties, and my steamer is great for cleaning many different things from grimy grout to greasy stoves with little to no chemical cleaners.
We bought our Kleenjet from Daimer over a decade ago. Over these many years of frequent and hard use, it has only required two minor repairs, and is still going strong. We love our Kleenjet, and everyone wants to borrow it when they see what a great job of cleaning it does, and how easy it is to use. The folks at Daimer were pleasant to deal with too. We would definitely purchase from them again.
I am over 60 years old and have finally been convinced that there is a better way to clean with DAiMER. It will be easier to clean without damaging the surfaces with either too much water or pressure from a pressure washer. I have a covered front porch where the vinyl gets dirty. It's a win, win, win. I can't wait to start using it. Thank you.
I new what I wanted from a co-worker. Will look in the future at other products if this product works well.
Besides my car, this was the largest amount of money I have spent on a machine! I was nervous that it would not live up to my expectations but it did. This thing is a beast, the model I bought was probably overkill because it is just for my house but I don't regret it, this machine can do so much and it's one of very few in this price range that have a vacuum function which was important to me.
I'm trying to limit the use of chemicals in my home and this steamer allows me to get rid of most of them, I am also dealing with GIardia a new kitten brought in the house and steam is one of the only proven ways to kill it in the environment, and then of course the pandemic is a concern... the steamer was a perfect solution to all of this but unfortunately the common (and less expensive) steamers you find in home improvement stores and such don't get hot enough to sanitize, that's one of the reasons I went with this one.
Customer service is very friendly and knowledgeable, after about 2 weeks of research on other comparable steamers I finally decided to go with Daimer and that was mostly because of the customer service... there are a couple of other machines that are VERY similar in performance but when calling those other companies with questions they made me feel like I was putting them out to ask for any info that was not already on the website... I'm about to spend over $3000, of course I have a lot of questions! Also replacement parts are much less with their machines, which matters in the long run.
I had one issue a few weeks after I started using the machine and they were on top of it, sent me a new machine with zero hassle. I'm used to dealing with companies that have great customer service when they are SELLING you something but as soon as you have an issue they can't be bothered so this was a big deal to me that customer service continued to be friendly AFTER the purchase. I have no regrets at all!
Products used:
Kleen jet mega 1000
I am purchasing the same machine that one of my clients has. I recommended it to her. I clean houses for a living, and love this machine!
Alex and Matthew in Customer Service were fantastic! They answered all of my questions and were extremely patient with me. Thank you!
We were actually looking for a refurbished model but their were none available at this time. Alex was very helpful regarding this request.
Daimer staff was quick to contact me and answer my questions about the product. Site contains lots of helpful information. Price seems competitive and includes some very useful extras. Looking forward to trying out my new steamer cleaner!
Alex Enos helped me through the entire order and was really patient with my questions. This is what good salesmanship and customer service is about. Well done sir.
Had an issue, called Daimer, they told me what part to order and sent me a schematic of the machine. Ordering the part took a total of 5 minutes. Easy, easy! As soon as the part gets here I will install it and be back in business. Thank you, Daimer. Always a pleasure doing business with you!
We LOVE our steam cleaner - our school sparkles and we are 15 years old. We get many many compliments from visitors on how beautiful our building looks. My head custodian loves the ease and efficiency of her new machine!
I will update this after I receive my product. I'm assuming that Daimer Industries has great customer service and prompt shipping!!
Thank you,
J. Howard
I absolutely love the excellence with customer service as I researched this machine for over 2 months....every question answered as I am a homeowner and probably not their typical buyer. Now having the machine, I find it so easy every homeowner that wants to clean regularly especially pets have the power in their fingertips to do so at a professional level. I've always enjoyed the best of the best and I've found that with MY XPH5900i and it's the cutest (and most effective) machine I've seen in my months of researching.
Very Pleased!
I'm delighted with my steam cleaner and the accessories! Also, Alex was awesome to work with. Thank you so much!
Easy all my questions answered. Great site! This was just what I needed. Was delivered on time in good condition.
Difficult to order accessories online but when I spoke with the sales department they took care of everything.
Alex is so good natured and friendly, not to mention informative and knowledgeable. Quick Customer service and quick access to representatives who can address your questions (without having to go through series of departments) was a valuable plus for me.
website easy to use. Spoke with Matt at sales and he is very knowledgeable and helpful. Overall, great experience
This was my first steam cleaner, so I had lots of questions!! Daimer was great at answering all of them in detail and helped me decide for the best option for my needs. Excellent customer service!
Great experience, easy to find what I needed. The product is excellent. The steam cleaner we bought months ago is fantastic and easy to haul around
Daimer Industries® is the undisputed, world's top ranked brand of steam cleaners, carpet cleaners, pressure washers and auto detailing machines with customers in over 200 countries. The company's customer list includes the White House, some of the largest and most recognizable national and multi-national names, and hundreds of thousands of others ranging from homeowners, small companies, all branches of the military, health care, hospitality, and many more. Our customer list displayed on the website offers merely a small fraction of Daimer®'s total customer base.
Importantly, Daimer® employs a large number of Product Specialists with many years of experience to offer those who require the best guidance and direction towards the appropriate technology and specific model. We absolutely do not want anyone to purchase the wrong machine for the targeted applications.
Started in 2000, Daimer Industries® is a private company headquartered in Woburn, MA, USA. We are a globally recognized leader in innovative, technologically advanced commercial and industrial cleaning equipment for virtually all of major commercial and industrial cleaning applications.
Daimer® is your best source if you are looking for unmatched product durability, power, performance, reliability, and customer service. Call now and be closer to reaping the benefits of the finest cleaning equipment on the market.