dabs.com

Skip Dabs. All good wen no problems but then wen u have a fault they will fob u off. I now have a faulty item and out of pocket. Thats not customer service and no fault of my own. Whats that all about.

I have placed an order for a router on the 16th of December 2013 when it said on the website that it was in stock. I have now cancelled the order today on the 28/01/2014. Still says "processing" on the website.
Can concur with others that they used to be good a few years ago but are rubbish now. What a shame. That was the last time ever of DABS for me.

Scam artists. Took money but didn't ship. Now won't refund my money. Slimeballs. Taking someone's money without their permission is robbery in my book.

Awful - they need to tell customers the item is not in stock when it is ordered. One month on, no goods, no explanation - cancelled order - avoid like the plague. Honestly I cannot fathom how rubbish DABS are compared to four years ago - they were brilliant then!

I found the voucher code on their own website which for £40 online that didn't work so I contacted customer support on the 14th to ask for help. After 2 days they replied saying that they have none to give and there were no plans to release a new one. Therefore on the 16th I bought my laptop, then on the 18th I saw they had voucher codes on there website for the exact same amount of £40.

I therefore contacted customer support via e-mail explaining that I thought it was very bad practice to lie to a customer just to earn an extra £40. Although they admitted that they could understand how I felt they said they wouldn't do anything. I then called them because I found it ridiculous and very bad practice to customers. I was told the same thing as I was told in the e-mail so I asked to speak to a manager to which the answer of course was "he is busy". I then requested a call back on my number to which he assured me would happen. However as you can guess I still haven't received any call from them (going on 2 days now)

This is a terrible way to run a company, it seems they are all about short term gain rather than getting a good reputation and gaining a long term repeat customer.

I have two good friends that were also looking to purchase laptops from this company and now they said that they will be looking elsewhere if this is how customers are to be treated.

Beyond awful. I've been dealing with them for a long time without problems but my latest order has gone seriously awry. They basically don't offer customer service. Emails take an average of a week for a response which is usually along the lines of "We'll get back to you soon". No phone number.

If everything works, the prices are reasonable but if it goes wrong, you are out of luck. Never again for me.

Absolutely terrible service. I ordered a laptop on the basis that they would have and ship in in 1-2 days. A week later, the site displayed the same message. I wrote them an email asking about it & they told me that they had no idea when it would be available.
The site has the same message today.

Do not buy from this site.

On Tuesday I made an order on the Dabs website. I can't remember when exactly but I'm fairly sure it was in the very early afternoon.

At 6PM after I'd finished for the day I receive an email saying that my card has been declined (it turned out my bank wanted to check I had really made this purchase). I thought it was *very* strange that my card was declined *hours* after I made the order... why was it not processed immediately as it is on all other online retailer websites?

On Wednesday morning at 11AM I followed the instructions in the email and asked them to resubmit the transaction on my card. Yet they did nothing.

This morning I called customer services and was told that no one had acted on my Wednesday request. Rather exasperated I asked for them to just resubmit it now, but I was told that this was impossible because the people who do that don't get in to the office until the afternoon!

On any other website this would have all been resolved on Tuesday as it would have happened automatically. Dabs it seems prefers to have people type in people's card details by hand? Is that right? Does that mean they record people's CCV2 numbers? And why is it that the people who process their transactions don't even work full time? This is atrocious.

My order was processed finally at about 5PM, a full three days longer than it would have taken at any retailer like Amazon.

I did make a complaint on their website. They deleted part of my post, then took the time to explain that I'm not allowed to mention Amazon... yet they never bothered to answer any of the criticisms above, or apologise and say how they're going to improve.

Everyone should avoid Dabs.