CysterWigs

I love CysterWigs selection and pricing, as well as the great video reviews. Unfortunately, it seems that most times I place an order, the wig/wigs I really am excited about receiving is/are either backordered or, I have some kind of delivery problem. The latter was the case this last time around. I had ordered two wigs and was really looking forward to receiving them. Alas, they didn't show up. I used the tracking link provided which indicated they were on their way. I waited patiently, but nothing showed up. So, I contacted my local post office about the shipment. They said they didn't have it at their facility, but that they would check in to it for me. I waited a few more days and got nowhere. I finally contacted CysterWigs for help. Their customer service rep, Jo, said it looked like there was some problem with the warehouse and she would look into it and get back to me. I then received an email from Annie, who took the reins and did a great job of handling my order. When all was said and done, I received both wigs which I truly adore. I'll be posting my reviews on each shortly.
Thank you to CysterWigs and such a great staff. Hopefully, I won't run into this situation again. But if I do, I will make sure to contact CWCS sooner than later.
Situation Satisfied

Custer Wiigs has a great website, with lots of information and lots of videos about their wigs. I did have some issues with out of stick items and with incorrect deliveries, but those were resolved quickly and amicably. I would certainly recommend Cyster Wigs to anyone starting on their wig journey or to anyone who is just looking to add to their wig collection.

Estetica Becky looks much better in person than in the company or YouTube videos I glanced through. The unit has luxurious synthetic hair that is very soft to the touch and has open wefting in the back and a standardized cap construction. No lace front because it has just the right amount of bang, so you really don't need one. Estetica caps run pretty large on my petite-average sized head unfortunately. The adjustable straps in the back help to keep it in place but when I start to perspire a little, the cap stretches out. It happens in our heat with most wigs, not just Estetica. I have to use a bamboo wig cap underneath or a wig grip and a product I love called, It Stays. The color I ordered was TR613/27. A pretty light strawberry blonde with pale gold tips. It's the lightest color I own and the closest to my bio hair. My last Becky was an R20/RT8 rooted blonde and a lot more of a dark blonde with light auburn which looks very nice as well. This new Becky is a great lighter color for my Spring/Summer wardrobe. The only thing I would change to this classic curl wig would be to add just a tad more hair on top. The other Becky is definitely thicker on top. It's a little disappointing to see this one rather sparse. The hair is so light, I worry about seeing the wefting and the wefting lines underneath. I do have a cream color wig cap that I will probably wind up wearing with this wig but when it hits 100 degrees next month, all bets are off.
All in all, a great wig, awesome color and great price point. What can I say? A sweet deal too good to pass up.

Pros: excellent customer service, lots of wig information on website, two YouTube channels, virtual wig tryon app, great VIP sales, low prices
Cons:
* Make people aware that Heather is 5'8" with a larger than average 23" circumference. Most wigs look great on Heather because she is very tall and has a big head. This was the most misleading for me as I am petite when I started buying wigs in the beginning of the year.
* Add more filters on the website. For example: I want to look for Raquel Welch, Blond, synthetic with lace front only - you can't do that. The website is time consuming looking for specific kinds of wigs otherwise.
* Fix your loyalty reward point system! I lost 2,000 loyalty reward points (but didn't lose the actual reward) just the ability to add to the existing points because they were gone due to an error and the system is automated so there is no way to correct it when it is used in error
* As others have mentioned, they don't really take returns. You have to be VERY, VERY CAREFUL WITH YOUR NEW WIG. Plop it on your head to see if it fits to but don't do anything to it (not even run your fingers through it) if you don't think the wig is for you. Then you may return it at your expense for an exchange for another wig. Read their RETURN POLICY CAREFULLY AND THEN RE-READ IT AGAIN.

I've never bought wigs from any other website (except ebay) so I can only go on my experience with Cysterwigs. All in all it's a good company and I would recommend trying it but do AND I HAVE TO EMPHASIZE... BE FULLY AWARE OF THEIR RETURN/EXCHANGE POLICY. READ IT AND RE-READ IT AGAIN. THEY ARE VERY, VERY PARTICULAR IN HOW THE WIG IS TO BE RECEIVED BACK.

Wig arrived in a timely fashion.
Was pleased with the wig looked and felt very lightweight, unfortunately the style wasn't for me. Will be returning. Not happy about the $40.00 fee to return feel that's a bit high on top of the cost to send back