About the Business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you. Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways. We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Top-notch products and website navigation. I enjoy shopping here.
I made a purchase and felt the terms were not clear. One of their reps reached out to clarify the issue and went above and beyond to satisfy my concerns, thank you.
Your "15% discount" for submitting my email is misleading.
Great the guy who helped me order it I cnt remember his name was very helpful and I'll be back thanks
Sales people at the store were knowledgeable and friendly. Order was accurate and delivery was prompt.
The staff were extremely helpful in helping me find the right riding gear!
Went into Cycle Gear told what I needed and they ordered and received by the time I needed it. Very Friendly.
Always a good experience to shop at any of their locations
Items were easy to order and the products were good quality.
The website was easy to navigate and find the product I wanted. Shipping was extremely fast(arrived in 48 hours) and was exactly what I wanted.
I got something else than what I ordered. The filter i ordered was yellow and the filter I got was black and no oil on the filter.
Emily at Cycle Gear in Merrillville Indiana was extremely helpful in selecting boots. Unfortunately we ordered the wrong color. The return and exchange went smoothly. The correct boots arrived without a problem. Much apreciated
You guys actually had stuff in stock. Everyone else was sold out of everything for some reason.
Had the stuff I ordered online for my wife delivered to the store. Store staff was very friendly. Looking forward to many years of buying from this shop.
I have bought a lot of things from Cycle Gear in the past, in the stores and online I think. Shipping took too long. I got notified the parts would arrive the next day 3 times. When the parts arrived they looked like the ones I had bought from Harley Davidson in the past for more money, but they didn't fit until I took a hammer and screw driver to them. Next time I will go to the store and have them order. If any problems I will return to the store.
I like Cycle Gear on line and the stores
Great experience. Current employes are great very professional and helpfull. Its not your fault one of your employes trashed my collector motorcycle rim putting a tire on for me a few years back. Ive ben a customer of yours since the late 80,s have alot of fond memories dealing with cycle gear i am not going anywhere. :)
Quick and easy! No issues with the delivery or service
Fast shipping and supper cheap. The rubber inside my last pair for rain pant broke down and were useless. I order a new pair and pleased with them for the price.
Perfect timing and handling of packages I shipped out to a friend. Thank you
Shopped online, got great deal, fast shipping. Boots are great.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are very sorry to hear that your order arrived and was incorrect. Please allow us to make things right. Please reach out to us at cs@cyclegear.com or give us a call at1-800-292-5343 and one of our team members will assist you.