business logo of CycleGear

CycleGearReviews 8,528

4.8

About the Business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you. Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways. We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
922
value
14
shipping
4,991
quality
8,315
This company responds to reviews on average within 3 days

Instant Feedback

24,878 reviews
Texas
1 review
0 helpful votes
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Icon jacket
March 7, 2024
Updated review

Shopped clearance items on website. Lots to choose from. Got an Icon jacket. Fit was perfect. Shipping was lightning fast.

Date of experience: March 7, 2024

Quick, easy, no hassle
December 3, 2023
Previous review

Quick, easy, no hassle

Date of experience: December 3, 2023
Florida
1 review
0 helpful votes
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New tires
March 7, 2024

Ordered shinko 999's front and rear, shipped faster than said. And was installed quicker than stated even with a minor shipping issue( both tires were sent on different trucks same shipping and order number) Still had them on and had time to scuff them in for bikeweek daytona

Date of experience: March 7, 2024
Georgia
1 review
0 helpful votes
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Quick fix
March 7, 2024

Thank you. You guys are such a great help. Y'all are awesome

Date of experience: March 7, 2024
Pennsylvania
1 review
0 helpful votes
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Shipping took a while
March 7, 2024

Satisfied with my item and the price but it took almost a week for it to ship then another 5 days in transit.

Date of experience: March 7, 2024
Iowa
1 review
0 helpful votes
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Fast delivery, and amazing product
March 7, 2024

Purchased a new rear tire for my wife's ninja and came within two days. Was able to enter in the make and model and got shown hundreds of options. Super easy to make sure I bought the right product

Date of experience: March 7, 2024
Washington
1 review
0 helpful votes
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New tire
March 7, 2024

Got a new tire. Was fast and mounting and balancing was also great and fast

Date of experience: March 7, 2024
California
1 review
0 helpful votes
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Receiving gear.
March 7, 2024

I've had a good experience purchasing from Cycle Gear Jacksonville branch on Beach Blvd. Ordered exactly what I wanted. Sized up perfectly and from when I ordered to when I received the product was on point. Bravo to the whole purchase process.

Date of experience: March 7, 2024
Wisconsin
1 review
0 helpful votes
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Awesome
March 7, 2024

I've ordered a few things from here and have always got awesome service. I went for a helmet when I needed to take the MSF course and the store manager helped me size the right helmet. Also ended up buying a armored hoodie he helped me size that as well took his time to make sure I was getting what I wanted!

Date of experience: March 7, 2024
New York
1 review
0 helpful votes
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Fast and accurate
March 7, 2024

Correct item, accurately described on the link. Came fast without any issues. Would do it again oif need be

Date of experience: March 7, 2024
Georgia
1 review
0 helpful votes
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Great product
March 7, 2024

Highly recommended and good quality! Fast shipping

Date of experience: March 7, 2024
Washington
1 review
0 helpful votes
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Safety
March 7, 2024

Something i considered as a need and was fairly priced.

Date of experience: March 7, 2024
California
2 reviews
0 helpful votes
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ON IT
March 7, 2024

Salesman was informed about products and best price for the Quality. Facilitated in purchase, easy and smooth.

Date of experience: March 7, 2024
California
1 review
0 helpful votes
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Easy customer service
March 7, 2024

Order came quick, email were helpful, in store service is always great always feel welcomed and personal is always happy to help.

Date of experience: March 7, 2024
Washington
1 review
0 helpful votes
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Install new tires
March 7, 2024

They were very helpful, I I have a 80s custom motorcycle with older mag wheels. They were able to help find a tire that fits. They also stand behind some faulty valve stems that, they replaced and even offered to put a tube in if they still fault out. Thank you

Date of experience: March 7, 2024
Oklahoma
1 review
0 helpful votes
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Shoei Helmet
March 7, 2024

Love the helmet and how easy it was to access the reviews and the safety rating

Date of experience: March 7, 2024
California
1 review
0 helpful votes
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First pair of riding boots
March 7, 2024

Got my boots within 4 days! Super fast! Yay :). Love them and all that I always order from cycle gear! Thanks a bunch!

Date of experience: March 7, 2024
Washington
1 review
0 helpful votes
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Great service along with pricing
March 7, 2024

Recieved a brand new Bell Helmet at a discounted price, fast delivery, and great customer communication.

Date of experience: March 7, 2024
Kentucky
1 review
0 helpful votes
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Make sure sizing is correct
March 7, 2024

The helmet(s) we ordered and received were beautiful and all were in perfect condition. Shipping was fast, process was great, awesome. HOWEVER, we had to return and reorder twice because the helmets were too small. Ordered the final one 2 sizes up and were extremely happy!

Date of experience: March 7, 2024
New York
1 review
0 helpful votes
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Nothing like a brick and mortar experience
March 7, 2024

Went in, tried stuff on, paid and rode away a happy camper.

Date of experience: March 7, 2024
California
2 reviews
0 helpful votes
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It's okay.
March 7, 2024

Parts normally in stock and shipping is generally fast but items always arrive poorly packed. Like twice I ordered spark plugs and when I received the boxes were crumpled and the plugs were banging around the box with other items with no protection.

Date of experience: March 7, 2024