Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you. Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways. We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Shopped clearance items on website. Lots to choose from. Got an Icon jacket. Fit was perfect. Shipping was lightning fast.
Ordered shinko 999's front and rear, shipped faster than said. And was installed quicker than stated even with a minor shipping issue( both tires were sent on different trucks same shipping and order number) Still had them on and had time to scuff them in for bikeweek daytona
Satisfied with my item and the price but it took almost a week for it to ship then another 5 days in transit.
Purchased a new rear tire for my wife's ninja and came within two days. Was able to enter in the make and model and got shown hundreds of options. Super easy to make sure I bought the right product
I've had a good experience purchasing from Cycle Gear Jacksonville branch on Beach Blvd. Ordered exactly what I wanted. Sized up perfectly and from when I ordered to when I received the product was on point. Bravo to the whole purchase process.
I've ordered a few things from here and have always got awesome service. I went for a helmet when I needed to take the MSF course and the store manager helped me size the right helmet. Also ended up buying a armored hoodie he helped me size that as well took his time to make sure I was getting what I wanted!
Correct item, accurately described on the link. Came fast without any issues. Would do it again oif need be
Highly recommended and good quality! Fast shipping
Something i considered as a need and was fairly priced.
Order came quick, email were helpful, in store service is always great always feel welcomed and personal is always happy to help.
They were very helpful, I I have a 80s custom motorcycle with older mag wheels. They were able to help find a tire that fits. They also stand behind some faulty valve stems that, they replaced and even offered to put a tube in if they still fault out. Thank you
Love the helmet and how easy it was to access the reviews and the safety rating
Got my boots within 4 days! Super fast! Yay :). Love them and all that I always order from cycle gear! Thanks a bunch!
Recieved a brand new Bell Helmet at a discounted price, fast delivery, and great customer communication.
The helmet(s) we ordered and received were beautiful and all were in perfect condition. Shipping was fast, process was great, awesome. HOWEVER, we had to return and reorder twice because the helmets were too small. Ordered the final one 2 sizes up and were extremely happy!
Went in, tried stuff on, paid and rode away a happy camper.
Parts normally in stock and shipping is generally fast but items always arrive poorly packed. Like twice I ordered spark plugs and when I received the boxes were crumpled and the plugs were banging around the box with other items with no protection.
Answer: Your local dealership will almost inevitably be superior to CycleGear, in every respect. The reason for that is your local dealership will cease to exist if they don't offer their customers the service, support, and products that they are looking for. You might not find it on the shelf right then, but every dealership has the ability to order in what you want and they will price it fairly, because they know that you can go elsewhere. These internet retailers need to be put out of business, by us. All we have to do is shop locally.
Answer: There's nothing legit about the website. They have stores in many different cities around the US, but their customer service is almost as bad in-store, as it is from their corporate call center and internet department.