• CyberPowerPC

CyberPowerPC

Overview

CyberPowerPC has a rating of 2.06 stars from 157 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CyberPowerPC most frequently mention customer service, graphics card, and gaming computer problems. CyberPowerPC ranks 59th among Computer sites.

  • Service
    110
  • Value
    107
  • Shipping
    100
  • Returns
    88
  • Quality
    104

This company does not typically respond to reviews

Positive reviews (last 12 months): 10.7%
Positive
3
Neutral
0
Negative
25
53
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • DO NOT BUY CYBERPOWER PCS They have the worst customer service ive ever seen in my life.
  • After a while say about a year the graphics card decided to stop working entirely….
How would you rate CyberPowerPC?
Top Positive Review

“Best pc for starting up!”

Jay J.
1/3/24

I got this pc & i more then enjoy it. I dont see myself looking back. Highly recommended for anyone whos on a slight budget.

Top Critical Review

“They are selling garbage.”

SALVATORE V.
2/29/24

I bought a very high priced PC about 2 years ago. I won't say high end, because it has turned out to be garbage. From day one, it seemed to slowly get slower. I thought is was my imagination, but 2 years later, it has basically become a brick. Every single component from motherboard to video card has issues. It can't be just random bad luck. I'm positive they use factory seconds and returns, and put first class prices on items. I would never recommend a friend or even enemies to buy there garbage. Be aware, you have been warned.

Reviews (157)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (40) graphics card (18) video card (9)
Thumbnail of user kama5
1 review
0 helpful votes
April 16th, 2022

Just a Note, I am from Kentucky so therefor it does take a while to ship it back in forth and to add one, we have been having a lot of tornadoes.

So I ordered a 3,000$ Custom PC from these people, it arrived within 2 weeks which is really good considering it had an 3080 but turns out it had a defective GPU, I emailed the support and within 3 days, I was already given a Label and today it is being shipped back for free. Honestly their support is semi fast and really good.

Tip for consumers:
Shipping could take time depending on where you live
Don't be mad if something is messed up, its all man-made and there is always gonna be issues.
Be friendly and nice to support and they will do good things for you and help you out.
The PC's look absolutely beautiful.

Products used:
Custom Built PC For 3,000$
Specs:
RTX 3080
I5-12600K
32GB Ram 400Mhz
x6 Basic Fans
x2 TB HDD
Asrock Z690 Steel Legend

Service
Value
Shipping
Returns
Quality
Thumbnail of user luisc888
1 review
0 helpful votes
March 20th, 2023

At first, the pc came out to be broken but after communicating with the team they sent me a replacement and it worked perfectly fine.

Thumbnail of user yandela
1 review
0 helpful votes
April 27th, 2022

I bought a pc from best buy for 1,200 becuase it was on sale and it broke once but they give me a new one.
So overall its decent

Products used:
pc

Service
Value
Returns
Quality
Thumbnail of user rosak35
1 review
0 helpful votes
December 18th, 2021

I gave it 4 stars because the cpu cooler that comes with it will never let it get cool enough to perform properly. Everything else is fine in this system. I went on youtube and found a video to replace the cpu cooler for $40 without much trouble. Here is the link to the cpu cooler update process. The guy even has videos on upgrading the cyberpowerpc with upgrades.

https://youtu.be/yfj9u8QeY1A

All of the prebuilts seem to have a problem with the cpu cooler stock fan and brick. This one has the problem but is easy to solve.

Tip for consumers:
can you add a cpu cooler

Products used:
cyberpower i7

Service
Value
Returns
Quality
Thumbnail of user joed1299
1 review
0 helpful votes
April 12th, 2022

Generally have had no issues, only thing is that the cpu cooler was not good enough for the cpu in the computer (i9 *******k), it was the preset option and it was a 1 fan liquid cooler which wasn't good enough so i had to install a noctua NH-D15S but other than that no problems. Good quality for prebuilts, would recommend

Service
Value
Shipping
Quality
7 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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From the business

Custom built systems including Desktop Gaming PCs, Gaming Notebooks, and Workstations. Award winning gaming desktop and laptop with legendary performance.

Company Representative

Thumbnail of user lapt27
Lap T.
Typically does not respond to reviews

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