• CVS

CVS

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Overview

CVS has a rating of 2.11 stars from 531 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CVS most frequently mention customer service, next day, and several times problems. CVS ranks 820th among Cosmetics sites.

  • Service
    136
  • Value
    112
  • Shipping
    49
  • Returns
    51
  • Quality
    86
Positive reviews (last 12 months): 14.4%
Positive
13
Neutral
4
Negative
73
17
See all photos

What reviewers want you to know

Positive highlights

  • The customer service rep was more than helpful and transferred me to someone in the customer care dept.

Critical highlights

  • What has happened to CVS pharmacy as they are just TERRIBLE.
How would you rate CVS?
Top Positive Review

“Pictures”

Sandra N.
12/8/23

Awesome employees at CVS in Smithfield NC. I thought I had left my photos there and they were willing to reprint them. Come to find out they fell out of the bag in my car. I would recommend printing your photos there

Top Critical Review

“Wait times in Pharmacy”

Monica C.
1/11/24

Corporate CVS It's obvious that you dont value your customers at the pharmacy. I've transferred my prescription three times now, and at each location, I have to wait upwards of thirty minutes in the store or drive through. Its not a peak time issue as I have tried on several ocassions different times. Your employees are consistently courteous and diligent in their efforts to assist the customer. It's also clear that you don't value your staff because nobody should work nonstop at their job dealing with irate clients. You run a multimillion dollar corporation, so stop being so avaricious and straighten things out.

Reviews (531)

Rating

Timeframe

Other

Reviews that mention popular keywords

cvs pharmacy (42) customer service (92)
Thumbnail of user annb1132
7 reviews
1 helpful vote
January 27th, 2022
Verified purchase

This programs gives you "extra bucks" reward money. You use it just like currency. You also get exclusive coupons as a member. If you combine the too you can easily get a product(s) for free or almost free. I give 4 stars due to the fact the coupons are always a hassel to go through without the cashier trying multiple, multiple times. FIVE minutes at the register for 1 bottle of nail polish. But, just be patient and you'll get your reward!

Service
Value
Quality
Thumbnail of user denisel83
3 reviews
19 helpful votes
January 12th, 2018

Recently on vacation CVS provided for our random list of needs. Over the counter meds, paper goods, and sweets for the road trip!

Thumbnail of user dianal518
4 reviews
6 helpful votes
September 9th, 2021

Regarding the bowls, when I explained that I would like to swap some of them for a few more of the ones I did like and just pay the difference on the last one, they quickly refunded the cost of the ones I couldn't use, processed the new order and again shipped it on the next business day. Plus, they told me to just go ahead and donate them to a local rescue. My overall experience found them to be professional, friendly, quick to correct the issues, & quite frankly, I just think it's really neat that, rather than having me go through the headache of returning those items, they'd rather lose the money and have them donated to a good cause. That says a lot about Chewy and it's values. I highly recommend them and will definitely order from them again! Two thumbs up!

Thumbnail of user reneeg67
3 reviews
4 helpful votes
August 11th, 2018

I like shopping here but there isn't one in convenient distance from me. But I usually stop by when I am close to one.

Thumbnail of user js460
39 reviews
76 helpful votes
August 7th, 2018

I get my prescriptions and basics here. I also used to work in a CVS store, and it was a fair experience. It's a little annoying that the pharmacy calls about refills, especially because I always call when I need something. I also said no to wanting to order prescriptions through the text message service, so would expect them to have thiat information. I would rather not have it than be bothered about it with a call.

Thumbnail of user atifb3
1 review
1 helpful vote
July 6th, 2021
• Updated review

The membership is turning out to be a blessing overall. I have enjoyed the extra savings, monthly benefit, and ease of finding what I need at CVS. Yes, I was furious with the experience calling customer service, but now that I'm not on the phone with them, my feelings towards CVS has taken a turn for the better.
Regarding ordering online, while I still won't do it with CVS, I may have a better idea what went wrong after doing some digging on my own. Turns out that if there's a delay processing an item before it's shipped, opting for overnight delivery will not fix that problem. Hope by now CVS will provide better notification upfront if an item has an availability delay. Hoping...

Value
Shipping
Quality
Horrible service at every level and they are not interested in fixing it
August 21st, 2020
• Previous review

Horrible experience. I paid extra for their new program and was promised my medical equipment order in 1-2 days. It's been a week and it hasn't even shipped yet.

Now I'm in physical pain, but it doesn't even compare to the psychological torture of dealing with their customer service phone line. I was passed from person to person, waited hours, had to verify my personal info over and over again with questions even more ridiculous than my bank. DOB + SSN + Address ++

Finally got transferred to Kimberly on the phone. I explained the situation and gave them a chance to resolve. If the item is late because it's not in stock, I deserve to be notified. She offered no resolution. Just "tough luck".

Well, here you go...

I will NEVER buy from CVS online again. Recommendation: buy from somewhere else

Thumbnail of user annb359
7 reviews
0 helpful votes
November 19th, 2018

CVC is a great brand with a wide variety of products. Overall CVC has amazing products but they barely have sales and is controversial because of their animal testing! A little too pricey for me but make great gifts.

Thumbnail of user nicop7
61 reviews
129 helpful votes
August 14th, 2019

I've almost always experienced excellent service at any CVS I've visited. I don't regularly fill my prescriptions there because Walgreens is generally cheaper but CVS isn't a bad alternative.

Products used:
CVS stores

Service
Value
Quality
Thumbnail of user pamelag46
2 reviews
0 helpful votes
March 4th, 2017

I live near a CVS but am disabled, so online shopping is much more convenient for me. I wish I could purchase my RX's there but they never have my monthly order ready on time.

Thumbnail of user lindag114
1 review
0 helpful votes
February 14th, 2016

I go to CVS to purchase hand lotion. There is a sale for buy one and second one is half price. In checking out I have a 30% off coupon for lotion. Sorry cannot use coupon with a sale item. With the use of technology it seems that coupons would not be offered to customers for the items that are on sale. Either allow coupons use on top of the sale because now the coupon will expire before I need to buy more lotion. I do like the app so I do not have to keep up with paper receipt for coupons.

Thumbnail of user shivanit
5 reviews
20 helpful votes
April 10th, 2017

Te service is rather okey. They listen and help, very convenient.
Positive impression.
Would love choosing anything else here.

Thumbnail of user janicem94
2 reviews
4 helpful votes
November 14th, 2017

I learned a lot after checking this site out. It is amazing to read about all the products in this site.

Thumbnail of user davidq11
3 reviews
1 helpful vote
March 12th, 2015

I administer our CVS server at work. We use CVS in the traditional way, to manage source code from a group of people working together on multiple projects. Before this book, I didn't have a single reference that explained all the basic functionality of CVS. Now, when someone has a question, I can pass along this book for a quick answer.

Thumbnail of user gailc183
3 reviews
15 helpful votes
December 4th, 2019

There is no retailer I deal with that offers more discounts and coupons than CVS. I will shop at no other. Pharmacy in store or on line.

Thumbnail of user charlottel12
3 reviews
0 helpful votes
March 16th, 2016

Bought some items on dicsounts and got discount card and some bonuses for hand care. Cashier was nice and responsive.

Thumbnail of user lynnl20
5 reviews
11 helpful votes
April 9th, 2014

The CVS pharmacy website is a very easy and convenient way to manage your prescriptions online and order refills. If you've got one or more prescriptions that is renewed each month, this is a great site for setting up auto-refills and getting alerts sent to your phone when your Rx is ready to pick up, so you don't have to remember it each month. Just go by the pharmacy when you get your text and you should be good to go.

Thumbnail of user verdellc2
30 reviews
11 helpful votes
April 6th, 2016

I fine you can fine a good select of fragrance at a good price.

Thumbnail of user danielleb13
6 reviews
6 helpful votes
January 6th, 2016

Love their extricate program

Thumbnail of user sallyf19
5 reviews
2 helpful votes
May 11th, 2016

Always reliable, but find the service just a little slow. Overall, am happy

Thumbnail of user jenniferr429
195 reviews
357 helpful votes
November 10th, 2018

I must say I like this store. It may be expensive but you are able to get what you need 24 hours a day. Some times the store can be crowded but it's cool.

Thumbnail of user sandrao23
8 reviews
25 helpful votes
September 28th, 2016

They usually have what I am looking for

Thumbnail of user donnao7
20 reviews
13 helpful votes
October 17th, 2016

Positive

Thumbnail of user greenerp
3 reviews
8 helpful votes
October 10th, 2015

Really like their Prescription Dept. Order or refill on line. They text when ready. Prices are usually good.

Thumbnail of user gonzalov1
2 reviews
0 helpful votes
January 27th, 2016

Cvs/pharmacy #2801 nogalitos, san Antonio, texas review on Jassidy verygood at her job very helpful and kiny

Tip for consumers:
helpful and kind

Service
Value
Quality
Thumbnail of user justinc51
4 reviews
2 helpful votes
June 3rd, 2015

THANKYOU FOR ALWAYS BEING THERE FOR ME AND MY FAMILY!

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About the business

CVS - Online drugstore and pharmacy. Manage prescriptions and shop a wide selection of health, wellness, beauty products and more at CVS.com

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