BEWARE ALL JOB SEEKERS
ALL JOB SEEKERS, BEWARE! YOU ARE AUTOMATICALLY SUBSCRIBING TO THEIR SERVICES AND YOU WILL NEVER BE REFUNDED. HERE IS THEIR REPLY (AUTOMATIC) TO REFUND REQUESTS:
Thank you for your email.
I was unfortunate to read that you did not understand that our service is a monthly membership. The way our service works is described on our website. Our service can only be used on the basis of a subscription. The price for the CVmaker service is $1.95 for unlimited access for 7 days. After the 7-day period, your account is automatically renewed each month for $24.95.
The reason why our service can only be used on the basis of membership is as follows: The membership makes it possible to securely store, edit, and download your Resumes, application letters, and submitted job applications from any desired location. Your data is never lost and always within reach.
To answer your question more in-depth, I have listed below point-by-point the places where you can find information about the way we work and the costs involved:
On the homepage
In the Frequently Asked Questions area (FAQ)
In the general terms and conditions (you agree to this when filling in your personal details)
On the payment page before you pay
In the email with your login details, which you receive immediately after the initial payment
After the payment on your account page (with the date of renewal)
In addition, membership brings you the following options:
Create and download unlimited Resumes and application letters
Tracking and sending applications
Use our job searcher
Your Resumes and application letters are securely stored online and always accessible
If you no longer wish to make use of CVmaker, you can cancel your membership at any time by logging in and going to your account page. You can cancel the membership at the bottom of the account page.
Unfortunately we cannot issue a refund in this case according to our guidelines.
Since you have already canceled the membership, you no longer need to take any further actions. You should have received an email with a confirmation of the deregistration, therefore, no further costs will be charged from that moment on. If you still need your data, you can always log in to re-activate your account.
I hope to have informed you sufficiently. If you have any further questions, please don't hesitate to ask.
Best regards,
Xxxxxxxxxxxx
Customer Service Manager at CVmaker.com
You can reach us from mo-fri from 8 am to 7 pm via telephone: *******532
This company should never exist!
I only created 1 CV, they charged me for automatic subscription which I have never used neither subscribed to
I recently signed up for the trial version of CVmaker.se with high hopes of utilizing their resume-building services. Unfortunately, my experience quickly turned sour when I encountered a billing issue and faced a complete lack of response from their customer support team.
After canceling my trial subscription within the specified timeframe, I realized that CVmaker.se had deducted money from my account despite the cancellation. Concerned about the unauthorized charge, I immediately reached out to their customer support via email to request a refund.
To my dismay, despite sending multiple emails over an extended period, I have not received a single response from CVmaker.se's customer support team. This lack of communication is highly disappointing and raises serious questions about the company's commitment to customer satisfaction.
As a user, I believe that prompt and effective communication is essential when resolving any billing-related concerns. However, CVmaker.se's failure to acknowledge my emails and address my request for a refund has left me feeling frustrated, ignored, and undervalued as a customer.
The lack of responsiveness from CVmaker.se's customer support team not only exacerbates the billing issue but also reflects poorly on the company's overall professionalism and commitment to customer service. It is deeply concerning to see a company that seemingly prioritizes revenue over customer satisfaction and fails to provide adequate support to its users.
I strongly urge CVmaker.se to take immediate action to rectify this situation by promptly responding to customer inquiries and providing the necessary assistance. By doing so, the company can salvage its reputation and demonstrate a genuine commitment to resolving customer issues.
In conclusion, my experience with CVmaker.se has been marred by poor customer support and a complete lack of response to my multiple emails regarding a refund. I hope that the company takes this feedback seriously and works towards improving their communication channels and customer support system. Failing to address these concerns will undoubtedly drive potential customers away, as trust and responsiveness are critical factors when choosing a service provider.
I sincerely hope that CVmaker.se acknowledges and addresses these shortcomings, as it is crucial for any business to prioritize effective communication and customer satisfaction.
I am still waiting for my refund of $30 this is a scam. Not willing to refund at all after my insistent emails. Stay away. I wil be taking my complaint further. Wont be worth them not refunding my money.
See generic Response:
Thank you for your email.
I was unfortunate to read that you did not understand that our service is a monthly subscription. The way our service works is described on our website. Our service can only be used on the basis of a subscription. The price for the CVmaker service is USD 2.95 for unlimited access for 7 days. After the 7-day period, your account is automatically renewed each month for USD 19.95.
The reason why our service can only be used on the basis of a subscription is as follows: The subscription makes it possible to securely store, edit, and download your CVs, application letters, and submitted job applications from any desired location. Your data is never lost and always within reach.
To answer your question more in-depth, I have listed below point-by-point the places where you can find information about the way we work and the costs involved:
On the homepage, "Pricing"
In the Frequently Asked Questions area (FAQ)
In the general terms and conditions (you agree to this when filling in your personal details)
On the payment page before you pay
In the email with your login details, which you receive immediately after the initial payment
After the payment on your account page (with the date of renewal)
In addition, subscription brings you the following options:
Create and download unlimited CVs and application letters
Tracking and sending applications
Use our job searcher
Your CVs and application letters are securely stored online and always accessible
If you no longer wish to make use of CVmaker, you can cancel your subscription at any time by logging in and going to your account page. You can cancel the membership at the bottom of the account page.
Therefore we cannot offer you a refund.
Given that your subscription is currently still active, I have immediately cancelled it for you. You will still retain full access to the account until the end of your membership. In addition to this email, you will also receive an email confirming your deregistration. This e-mail also states the end date of your use of your CVmaker account.
I hope to have informed you sufficiently. If you have any further questions, please don't hesitate to ask.