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  • CustomRemodel

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Overview

CustomRemodel has a rating of 1 star from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. CustomRemodel ranks 768th among Shoes sites.

  • Service
    1
  • Shipping
    1
  • Returns
    1
How would you rate CustomRemodel?
Top Critical Review

“SCAM!”

Brandi G.
2/18/16

I purchased a pair of birkenstock that was supposed to be $96. Well after the transaction they took out $102! It took a month before we received anything in the mail! Well when we finally got a package it was the completely wrong item! The clogs that were sent were blue and appeared to be from the dollar tree! I had ordered black birkenstocks! I've tried so many times to contact that "company" and they got back to me once or twice (but it took weeks) and but they never would get back to me about my refund! There isn't even a customer service line! FRAUD FRAUD FRAUD! PLUS! I just tried to email the person in reference to my product and now that email no longer exists!

Reviews (3)

Rating

Timeframe

Other

Thumbnail of user brandig13
1 review
0 helpful votes
February 18th, 2016

I purchased a pair of birkenstock that was supposed to be $96. Well after the transaction they took out $102! It took a month before we received anything in the mail! Well when we finally got a package it was the completely wrong item! The clogs that were sent were blue and appeared to be from the dollar tree! I had ordered black birkenstocks! I've tried so many times to contact that "company" and they got back to me once or twice (but it took weeks) and but they never would get back to me about my refund! There isn't even a customer service line! FRAUD FRAUD FRAUD! PLUS! I just tried to email the person in reference to my product and now that email no longer exists!

Thumbnail of user mf38
1 review
4 helpful votes
September 12th, 2015

This company is fraudulent for sending the wrong product and falsely advertising a 30 day free return period. Company will not provide an exchange or refund. Company falsely advertised that the product in question was in stock. I absolutely do not recommend anyone shop here. Be warned! Stay away!

Attempted to purchase Yara model of Birkenstocks. Received incorrect style. Confronted company about incorrect delivery, return/refund policy, and possibility of an exchange. Company contact, (Gloriy Spetty, *******@gmail.com>) who goes by Caroline will not provide information about exchange or return. Instead, she offered only a 5% refund. Please learn from my experience, they are not worth your business.

Service
Shipping
Returns
Thumbnail of user heathers86
1 review
3 helpful votes
November 23rd, 2015

Sent wrong shoes, wrong sizes, super cheap Birkenstock knockoffs, won't return e-mails regarding returns. This place is a scam.

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