Custom Ink has a rating of 3.48 stars from 7,272 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Custom Ink most frequently mention customer service, great experience, and high quality. Custom Ink ranks 3rd among T Shirts sites.
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I ordered these as a last minute surprise for the team. I was impressed with how quickly the Custom Ink team was able to turn the order, but appreciated more the fact they offered me some other design options (I went with theirs) and did it with less colors, saving me money and making me a customer for life!
Customer service was excellent and the print was fine. But the shirt was hideous. Rough and enormous in all the wrong places. Completely strange sizing. Extra long but tight across the chest. Also wrinkles will not come out if you wash it. The roughest supposed 100 percent cotton. Not worth the money. Not reallyh wearble.
Thanks to my new account manager, Madison, my experience was as smooth, seamless, and as pleasant as possible. She made sure that my order was delivered quickly and processed it for me directly. I've always enjoyed the customer service at Custom Ink but this time was especially amazing and I could not be happier with the product. The image is perfectly clear and the shirts are so soft. Exactly what I wanted, and they arrived earlier than expected.
Exceptional service! Website and design tool was extremely easy to use. When we ran into problems with getting the design to fit like we wanted it, a quick chat with customer service and the issue was fixed within seconds. We did a SUPER RUSH so that the shirts would arrive in time for an event this week. From placing the order to the shirts being delivered... we couldn't have been more pleased with the product, service or support we recieved.
It was great. I was just exploring, and this was the first company I checked out. Then, after quite a bit of shopping around, I kept coming back, playing around with the design, which was conveniently saved, and found this company was not only the best deal, but the best for tweaking the design until I had what I wanted. I was not disappointed when they came, and were delivered several days earlier than expected. Great experience!
A few days after my initial order, I added one extra tshirt (size XXL). A customer service rep emailed to let me know that he modified my original order to include this T-shirt at the bulk price. I so appreciated this stellar level of customer service! Thank you for going above and beyond to keep your customers happy. I will definitely order from you next time and will recommend you to friends!
We just received our embroidery order from Custom Ink and we are very happy with them! I have been in contact with the company for about 2 months because we ordered 3 different samples of different shirts until we found the right fit. Communication was so simple every time! I love that their online chat actually uses a REAL person and you are able to place your order trough the chat if you do not want to call. Also if you call or chat, you can basically customize your shirts however you want! We opted for our company logo on the left chest and each employee's name on the right sleeve.
I specifically placed my order through Emily Wilburn and she was great! There was one minor mistake when she sent me the purchase link (forgot to include one shirt) and she very quickly adjusted our order before I purchased.
Once purchased I was sent an email a few days later with proofs for our approval. Between the date I purchased, date I approved the proofs, and date our order arrived at my door it took about 3 weeks, which I think is a good time for a custom embroidery order! We had a total of 51 polos in our order. We got the Nike Dry Essential Polo. I saw some reviews saying that they did not like the shirt quality, but keep in mind that the shirts are not made by Custom Ink, they are from different retailers. I recommend purchasing samples (our samples came NEXT DAY with free shipping to Ohio which was amazing).
Overall it was a great experience using Custom Ink, and I included a photo of one of the proofs (I don't have any photos of the actual shirts on my computer). Great company, easy to work with!
Tip for consumers:
Call or use the online chat if you have any questions, they are super responsive and you always talk to a real person.
Products used:
Embroidered polos
Good easy company to make a shirt on. Worth the price, other websites just confused me, this one was pretty easy to copy and paste and edit your design. Customer service was nice too. Very laid back and on point with their job!
Excellent business operation; from customer service to production. Return customer, I don't use anyone besides Custom Ink.
I've been looking for a company to print crisp images and text for a LONG TIME! I came across Custom Ink and decided to give them a try. So glad I did! The quality of the shirt is super strong and durable. The neckline is sturdy and the seams are tightly stitched. Overall, definitely a great shirt to wear for its durability. The printing of my logo and text are super clean and sharp. Overall, absolutely PERFECT!
I have ordered from Custom Ink twice now and both experiences and products were outstanding! I needed a reprint because of my own mistake and they did it for free and quickly! Customer service never has a hold, you speak to an american who is knowledgeable anout the product, ordering process and printing process. I will always use custom ink for my jobs. Oh and I also got an email from the CEO thanking me for my purchase both times. This is the personalized, grateful service that I appreciate so much!
Tip for consumers:
Love these guys. Totally recommend!
Products used:
Tee shirt including printing
Custom Ink has provided my company with quality shirts since we began our business. They do exceptional work that I can rely on. Screen printing on their shirts is bright, clear and proven to hold up perfectly under tough working conditions with weekly machine washes. The customer service representatives I have talked with are very pleasant and helpful. I've tried other screen printers but from my experiences Custom Ink does the best work.
Amazing customer experience. My original design wasn't going to show up as nicely as it should have (white print on a light tee), and customer service emailed me when several options to make sure that it came out perfectly, and it did! They were very helpful, prompt, and the other ship very quickly. Would definitely purchase from custom ink again!
I love you guys! Fast delivery, great quality, intuitive online tools. I recommend Custom Ink to all of my friends.
Purchased shirts for my Niece's Bachelorette Party. All shirts looked and fit great!
Couldn't be happier, will DEFINITELY order from Custom Ink again.
Their website was really easy to use, and then when I had submitted my design backward like a dumb guy they were super easy to get ahold of and worked with me right away to make sure it was right. The product looks amazing and it arrived early in plenty of time for our event. Couldn't be happier.
Products used:
T-shirts
The design process was very easy to follow! The product arrived quickly and accurately. I love it!
Not my first time ordering T-Shirts from Custom Ink, so I knew I was getting quality. But they never seem to amaze. Quality is fantastic. Speed at which they delivered was exceptional during this incredible time of uncertainty. And the professionalism is 100% impressive. I received my order with a handwritten 'thank you' and was instructed that to return my order if it did not meet my complete expectations! Custom Ink will have my business forever!
I love the online designer interface, and the reassurance that humans with design expertise will check my amateur attempts at making it look good.
I was delighted with the customer service from Custom Ink and in fact have mentioned it to several friends. Without exception, every person I talked with on the phone was nice, pleasant and very helpful to me. I would absolutely use Custom Ink again. An additional comment, although this sounds trivial, the packing and presentation of my delivered product was very clever and it showed that someone took some pride in putting it all together. Well Done!
I have always used custom ink to make custom shirts. They are always the highest quality and very reasonably priced considering they still actually screen print. Most places nowadays do that direct digital printing and even though it is a lot cheaper it always looks terrible. This was the first time my company made a bulk order and every shirt was on point. My company and I will continue to use custom ink for all of our screen printing needs.
Custom Ink was amazing. They worked with me every step of the way. I had my own design set for baby blue Hanes tag list shirt. They sent me a proof screen printed shirt. I hated it and they helped me change my shirt color so I could get a Digital print. Let me tell you it came out why better then I could ever imagine. Shipping was not delayed after all the changes I still got it on time. Awesome job and I will definitely use Custom Ink for ally custom shirts.
I absolutely LOVE Custom Ink! I have used them for several years now for several different occasions and I am never disappointed. I coach high school volleyball - I have designed and ordered our practice shirts, game day shirts, etc through Custom Ink for the last 5 years now and I have never had an issues with anything. I love that they are always delivered on or earlier than the promised date. Overall, everything is great - the customer service, delivery time, user friendly site and so much more. I would recommend Custom Ink to anyone and everyone!
The shirts were delivered exactly as ordered. Price seemed high ($30+) for a t-shirt. Cotton was thick (maybe too much). Easy ordering and design process.
Custom Ink is the best. So easy to work with and design shirts and they always come out amazing!
I really liked how easy it was to design the product. It came in a timely manner.
18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.