• Custom Ink

2022 SITEJABBER AWARD

Custom Ink

Overview

Custom Ink has a rating of 3.48 stars from 7,272 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Custom Ink most frequently mention customer service, great experience, and high quality. Custom Ink ranks 3rd among T Shirts sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.2%
Positive
4
Neutral
2
Negative
12
51
See all photos

What reviewers want you to know

Positive highlights

  • It really was a great quality product and the website was even easier to use than I expected!
  • The design process was easy and the help of the designer made it very easy and convenient
  • 2022 Customer Choice Winner

Critical highlights

  • I was my first time with custom ink and I was a little disappointed.
  • Once my PO was approved, I sent it to Custom Ink customer service to finalize my order.
How would you rate Custom Ink?
Top Positive Review

“I ordered these as a last minute surprise for the team”

Thomas V.
5/29/20

I ordered these as a last minute surprise for the team. I was impressed with how quickly the Custom Ink team was able to turn the order, but appreciated more the fact they offered me some other design options (I went with theirs) and did it with less colors, saving me money and making me a customer for life!

Top Critical Review

“The worst quality shirt I have ever felt or seen”

alicia s.
8/31/23

Customer service was excellent and the print was fine. But the shirt was hideous. Rough and enormous in all the wrong places. Completely strange sizing. Extra long but tight across the chest. Also wrinkles will not come out if you wash it. The roughest supposed 100 percent cotton. Not worth the money. Not reallyh wearble.

Reviews (7,272)

Rating

Timeframe

Other

Reviews that mention popular keywords

custom ink (1603) customer service (1492) quality product (95) design process (60) screen printing (93) custom shirts (94)
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Stephen Q.
1 review
1 helpful vote
July 14th, 2020

I have done multiple orders from you all (personal and work) and have had a good experience every time. Your design lab area is very easy to use and the chat feature and getting questions answers is always quick with knowledgeable answers. For a few products you can be slightly more expensive but it is made up with customer service and ease of ordering, designing etc.

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James J.
1 review
0 helpful votes
July 1st, 2020

I have never had a bad experience. The product always seems to meet my expectations. No complaints here.

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Jessica J.
1 review
0 helpful votes
May 29th, 2020

It was great experience to get customized image face masks from Custom Ink! It was easy to order and upload our logo, the mask quality is very good and comfortable, delivery was on time with tracking along the way, and it is always good to have followup with customers as they do. I highly recommend Custom Ink.

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Martha A.
1 review
0 helpful votes
June 28th, 2020

It took longer to get them than I anticipated. The quality was top notch, and worth the wait.

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Nicole W.
1 review
0 helpful votes
July 2nd, 2020

I've loved all of the glassware I've ordered from you guys--the only issues we've had is with the 22k gold printing on glassware, the bugs keep not getting worked out of that printing process, which is such a huge bummer because the first round of printing with the gold was successful, the product was SUPER popular, and I wanted to continue ordering products with it, but each subsequent round of printing had major mess ups and I had to return every batch.

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Amanda Z.
1 review
0 helpful votes
August 10th, 2020

I've found that Custom Ink is more expensive then other online print places. That being said they have a bigger variation of products, customer service is great and the website including the layout tool Is easy to navigate and use. They also keep you in the loop at every step through the printing process. I will continue to use Custom Ink for my printing needs indefinitely.

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Kevin K.
1 review
0 helpful votes
May 18th, 2020

I have worked with Custom Ink a few times now and the customer service is great: very responsive and helpful.

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Thomas L.
1 review
0 helpful votes
July 16th, 2020

Excellent customer service. The only issue I had as a first time customer was the site not explaining re order process. Where you would normally have a cart to save your items, you have to contact customer service to review your item & place the order. I didn't find the site to be user friendly at first but now I know what to do. I will definitely order again as I am very happy with my purchase.

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Michael W.
1 review
0 helpful votes
August 3rd, 2020

The only reason I would shop elsewhere is the fact that you charge Washington State sales tax, while some of your competitors do not.

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Robert N.
1 review
0 helpful votes
May 15th, 2020

Love the shirts! They are great! Fit is maybe a little slimmer than I would have expected, but otherwise we are very happy with how they turned out.

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Stephen H.
1 review
0 helpful votes
August 3rd, 2020

I was easily able to design a good shirt for a relative of mine as a birthday gift. However, I did not enjoy paying $23 for just one shirt. Although it was well worth the money I spent, I would've preferred to spend a bit less since I was only designing and ordering one shirt. If I was ordering in bulk for a group, okay, but this was one shirt and I spent over $20 dollars on it. I can see why the price is so, but I did not enjoy paying it.

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Tom N.
1 review
0 helpful votes
July 23rd, 2020

We've been very pleased with our Custom Ink experiences so far. The products and printing are great!

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George S.
1 review
0 helpful votes
May 5th, 2020

I loved working with the web site! It allowed me to go back and forth and toggle between design ideas.

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Steven V.
1 review
9 helpful votes
July 26th, 2020

Remember that custom work requires preparation: yours, the recipient's. And the crew at Custom Ink. It helps if the participant designated to judge the final outcome of the product knows what constitutes a successful effort so as to avoid an iterative process. The people at Custom Ink are expert in how textiles, design and technical production combine. Respect that knowledge. Know what will serve your purpose. Enjoy something unique.

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Deborah F.
1 review
0 helpful votes
June 22nd, 2020

Based off of this experience. I was able to come up with some other ideas I may have done in future.

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Helen D.
1 review
0 helpful votes
July 28th, 2020

Great shirts with good quality. The design lab was easy to use. The only slighty negative thing I would have to say is about the packagaing. It might just be me, but when the shirts come all folded together with one size, it does kinda make it harder to pass out and assign shirts. I think it would be easier to fold the shirts individualy, but I also understand that these are mass produced and the machines likely fold them all together.

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Pamela C.
1 review
0 helpful votes
June 16th, 2020

I had a GREAT experience overall. I loved the website and being able to do everything I wanted without pressure. It was on my terms. Also, the customer service once ordered was very professional as well. Plus, my order came in early, which was exciting. The screenprinting was awesome, and looks really nice. Thank you CustomInk!

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Jay D.
1 review
0 helpful votes
July 3rd, 2020

The people I talked to were very nice and helped me through it in about a half an hour.

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Daniel Z.
1 review
0 helpful votes
June 22nd, 2020

The website is extremely easy to use and navigate, I had a great experience creating the design

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Tony L.
1 review
0 helpful votes
August 19th, 2020

We were pleased with the product and the customer service. The price for one shirt was crazy high, but hoping it will be more affordable for a group order. Their design website is very easy to use.

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Dorothy U.
1 review
0 helpful votes
July 19th, 2020

My overall experience with Custom Ink was terrific. Their custom service team was always patient and polite answering all of my questions with kindness, care, and competence. The final product came out beautifully with precision printing on a quality garment. Items were delivered ahead of schedule in a Custom Ink box with packaging that looked professional and well designed. I would definitely use them again in the future and I highly recommend them to anyone wanting to create a product for a fundraiser or to have artwork printed for other purposes.

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Frank F.
1 review
0 helpful votes
May 27th, 2020

1st order from Custom Ink was "Right On". Tried to order from "Someone" else where I'd ordered the same product before. Website didn't work and no one would answer the phone (maybe due to covid-19 issues?). Felt sorry for them, but I had to order new shirts so went with Custom Ink. Very Happy with the product, it's better than the last, cost a little more, but definitely a better product.

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Jessica V.
1 review
0 helpful votes
July 30th, 2020

Overall my experience with Custom Inks was great, did wish that you had more options in terms of the color of the shirt when ordering less than 6 shirts. Nothing crazy but like the standard color option would be nice, also would be nice if you could put a design a little higher on the back side of the shirt. The highest it let me put a logo was in the middle of the back and that would just look strange. Ultimately though positive experience and would recommend

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Alex X.
1 review
0 helpful votes
July 21st, 2020

Very easy to choose a design and order. They're frequent updates and encouragement for any questions or issues is wonderful!

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Virginia D.
1 review
0 helpful votes
June 15th, 2020

I basically liked everything. The website interface is great - easy to use, and provides a very good idea of what the end product will look like. Delivery was a day earlier than promised! The only quibble I have is the masks are a bit small - have to pull on them to get them over the nose, chin, and ears.

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From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.

Company Representative

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Jeff G.
Typically does not respond to reviews

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