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Custom InkReviews 7,272

2.7

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Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50
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John D.
California
1 review
0 helpful votes
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The shirts are great! Good quality, all the sizes came as ordered and arrived on time. I only wish there were more options for graphics but that's only because I'm not tech savvy enough to make my own.

Date of experience: September 3, 2020
Joe H.
California
1 review
0 helpful votes
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Have worked with Paul B at Mosaic for a few projects and we always appreciate his help. He makes sure we're pleased with the final product and makes the process easy./

Date of experience: September 3, 2020
Amanda Z.
California
1 review
0 helpful votes
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You guys are truly the best to work with. Your customer service is always the nicest.

Date of experience: September 3, 2020
Margaret K.
California
1 review
0 helpful votes
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I am BLOWN AWAY by our shirts. I'm having a hard time describing how awesome of an experience I had with y'all. I honestly was expecting less quality in the shirts because of the low cost per shirt (I only paid like $21 a piece for custimized family shirts!) but I was very happy and surprised with the high quality job done. Thank you, we will always treasure these.

Date of experience: September 3, 2020
Alex N.
California
1 review
0 helpful votes
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Awesome customer service. Helped solve color issues and actually saved me money!

Date of experience: September 3, 2020
Joe B.
California
1 review
0 helpful votes
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If you order something from them expect them to make your life miserable with unsolicited emails.

Date of experience: September 3, 2020
Kevin E.
California
1 review
0 helpful votes
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The best and most helpful customer service people on the phone. Amazing!

Date of experience: September 3, 2020
Joseph G.
California
1 review
0 helpful votes
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Extremely happy with the ease of ordering. Customer service was very helpful in getting my design just right. It looks great, fits great, and I would definitely order from Custom Ink again!

Date of experience: September 3, 2020
Karen N.
California
1 review
0 helpful votes
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It was a great experience but thought there were way too many emails... 4 in one day come on guys you'll have all my future business

Date of experience: September 3, 2020
Maria I.
California
1 review
0 helpful votes
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The shirts came out great and the delivery was fast.

Date of experience: September 3, 2020
Maria L.
California
1 review
13 helpful votes
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My overall experience was lacking. I needed some additional items, but your selections did not meet my requirements. Also, it was a hassle getting the items purchased and shipped to me, because of all the hoops that need to be jumped through as a tax free organization. I felt like I was overwhelmed with emails advertising other items. I felt like customer service reps were a bit impatient with my questions. I ordered bags from another company at the same time and had them in my possession weeks earlier.

Date of experience: September 3, 2020
Ruth G.
California
1 review
0 helpful votes
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Everything about the design, color, print was great. We just picked the wrong shirt. The kids refused to wear it bc it was so scratchy even after washing them 4 times. I'll continue to wash to sixteen them up more.

Date of experience: September 3, 2020
Diane M.
California
1 review
0 helpful votes
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I was very excited to get my package and they were a real hit for my coworkers.

Date of experience: September 3, 2020
Kathleen O.
California
1 review
0 helpful votes
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The customer service has been great. You really trained your employees well! The only thing that bothered me was the $20 fee that was added to my reorder when I had to purchase an additional shirt for a new employee and get a larger size in the Anvil tee because they run small. Fee seemed a bit steep and makes me think twice about ordering replacement tees should one become stained or faded.

Date of experience: September 3, 2020
Linda V.
California
1 review
0 helpful votes
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I ventured over to custom Inc.'s website to make and design a shirt for my son and family of five so they could all have the same shirt with the #Coronavirus2020. I'm not very tech savvy however I was able to design and navigate through the process of designing the shirt for my son and family in a way that I wanted. I was extremely impressed with the way the shirts came out they looked exactly like I had designed on the website and the quality of the print was great my son and his family were very excited to receive five matching shirts. Shipping was phenomenal came within a week

Date of experience: September 3, 2020
Elizabeth I.
California
1 review
0 helpful votes
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I am very happy with my service! I had a copyright issue which was a bummer but I was contacted quickly and offered different options. The team did a great job of updating my design and I still got everything on time.

Date of experience: September 3, 2020
Nancy X.
California
1 review
0 helpful votes
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Overall the service was fast, easy to use and friendly. Adjustments were made and the first was printed as we designed. The size is my only issue.

Date of experience: September 3, 2020
Dan B.
California
1 review
0 helpful votes
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Very easy to create and order our t-shirts. Excellent customer service support and the shirts arrived quickly and are high quality. Our employees loved them.

Date of experience: September 3, 2020
Ben P.
California
1 review
0 helpful votes
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Fantastic looking shirt! My wife absolutely loved it! Being able to customize and get the colors was easy, and having the final product reviewed by a professional for errors was reassuring.

Date of experience: September 3, 2020
Martha F.
California
1 review
0 helpful votes
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Loved it loved all of it will continue to use thank you

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States