Curls Queen

I placed my order in November 2023. It is March 2024 and I am still waiting for my hair. I have emailed the company and have received no response. My order status has been "ready to ship" since December 2023. I tried PayPal dispute option but it was no help as I checked out as a guest. I now have to resort to my credit card company to hopefully get back my $200+ dollars that I paid. DO NOT BUY ANYTHING FROM THIS COMPANY!

Honestly I wanted to love the hair considering all the great reviews, however that was by the opposite of my experience. The hair was hard, doesn't hold a curl or straighten nicely and be careful because the tape cause my scalp to get extremely irritated and swollen. So I had to pay to have them removed and purchase new hair. The customer service is good in the sense that they respond; however they refused to refund my money.

CURLSQUEEN is the leading manufacturer who carries a range of ponytails, human hair wigs and clip-in extensions in different textures from Yaki to Coarse and curl patterns from 3A to 4C which mimics Black Natural Hair to match your texture. So no matter where you are on the texture spectrum, we've got you covered.

This is an update. Something Shady is going on with trust pilot and this company, CURLS QUEEN, is the name, that I reviewed. Now my review is under the company CURLS CURLS, which I have never heard of. My review was from my order from CURLS QUEEN. With that in mind... Read on. OK. I take writing a bad review very serious, particular when you can discredit the reputation of a company. With that said, I have to agree with another reviewer... The hair does not behave like real hair. I bought the curls queen water Jerry Curl clip ins, and slept with a silk cap, did not brush them dry, conditioned them, and treated them like real hair. Moisturizer etc. Who wouldnt when paying such a pretty penny. My hair shedded unbelievable on the first wash and it was tangled and matted. It was so bad I took photos. How could this last a year when one wash made them look matted and lots of hair was lost. I think the infuencers they send samples to get top quality Remy hair, but I'm certain the hair I got was not that at all and it was a synthetic blend. It tangles so easily its impossible to untangle even wet with detangler. I sent pictures and an email to the customer service team and although they were sympathetic, the only offered a $20 discount. Needless to say, I am still unsatisfied. If you don't hear anyhing from a customer, it means your product delivered. Who would drop this kind of money to deal with issues like this? So, I ordered another water Jerry Curl because I'm curious how this new order will be. I will update you on the differentiation of the quality between my first order and this new one, if there is some, one way or another.

I'd say, exactly what another reviewer wrote: the hair just doesn't bahave like real human hair. It tangled and matted and knotted worse then anything, even after care and doing actually everything in the videos they sent, in response to my message, as if I don't know how to care for curly hair as a black person. Seriously? And to curls queen: I have dropped another $260. You have one more chance to prove this isn't a scam. And don't insult your black customers by sending them videos on how to care for their own hair allbeit curly, kiny, 4C to 3A hair. Our time investment and money lies in our expertise in how we know how to care for our hair. I Will update you when I get the other order.

Underwhelmed, Disappointed and let down.