• Cupid

Cupid

Overview

Cupid has a rating of 4.11 stars from 328 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupid most frequently mention support team. Cupid ranks 13th among Dating sites.

  • Service
    133
  • Value
    107
  • Quality
    94
Positive reviews (last 12 months): 97.1%
Positive
33
Neutral
0
Negative
1
2
See all photos

What reviewers want you to know

Positive highlights

  • It will be 1 month on December 13 that we are together.

Critical highlights

  • Today I was checking my bank account and found that this company processed a charge of $99.98 on my PayPal account!
  • The auto-renewal engages after the end of each membership period and automatically charges your credit card.
How would you rate Cupid?
Top Positive Review

“Ready to Rediscover Love”

David C.
1/30/24

Rediscovered my groove here. Plenty of singles to choose from, and the photos are stunning! Plus, the support team is top-notch. Dive into dating bliss!

Top Critical Review

“Cupid is the worst, they are deceptive, they lie tthey are the worst of all sites. Please stay away”

Shelly C.
6/28/23

They are not free AT ALL I was trying to help my friend Shelly C. They lie about their prices and deceive you. They literally stole $50.12 from me. I have contacted my Attorney and are looking into filing a suit. They have no customer service that can actually help you they read from script and adamantly refuse a refund. Please, please, please do not let them fool you

Reviews (328)

Rating

Timeframe

Other

Reviews that mention popular keywords

bank account (5) credit card (8) money (30) chat requests (3) 3 days (5) membership (23) 24 hours (3) ghost profiles (3) zero stars (4) 1 month (4)
Thumbnail of user shellyc308
1 review
2 helpful votes
June 28th, 2023
Verified purchase

They are not free AT ALL I was trying to help my friend Shelly C. They lie about their prices and deceive you. They literally stole $50.12 from me. I have contacted my Attorney and are looking into filing a suit. They have no customer service that can actually help you they read from script and adamantly refuse a refund. Please, please, please do not let them fool you

Tip for consumers:
My friend Shelly, and I we’re trying so hard to get her out of this site and they make it impossible. They do not even have knowledgeable workers, they continued asking for the first six digits and last four of my credit card. Then they proceeded to say we don’t offer any refund at all…..so why continuously ask for my credit card number? Please be careful they lie

Service
Value
Quality
Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hi!
Sorry, but when making an online transaction you agree to the terms of payment and choose the package, which suits you the best. You choose the package yourself; all required information on the payment sum and repeat billing terms is provided on the Payment Page. If you still face the issue with the cancel procedure - do not hesitate to contact our customer support via phone or email.
We apologize for any inconvenience caused.
Take care and all best

Thumbnail of user patt233
1 review
6 helpful votes
December 2nd, 2021

As all of them is not true that is fee, to begin with. Then, it has a lot of fake profiles to chat with you, so you spend money. But the worse, I did a one day subscription to check it out and when I went to cancel, I realised that they had put me on a 1 month subscription for £45. I had to do a questionnaire to cancel and call to an idiot who kept giving me other subscriptions to other pages, or more free benefits instead of simply cancelling. TOTAL SCAM

Tip for consumers:
Don't use it

Service
Value
Quality
Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hi!
Sorry, but when making an online transaction you agree to the terms of payment and choose the package, which suits you the best. You choose the package yourself; all required information on the payment sum and repeat billing terms is provided on the Payment Page. If you still face the issue with the cancel procedure - do not hesitate to contact our customer support via phone or email.
We apologize for any inconvenience caused.
Take care and all best

Thumbnail of user bernardk87
1 review
2 helpful votes
February 18th, 2022

After a few days of searching and sending polite introductory notes to several women, the responses I got back were 100% of the "Hey baby, check out my videos at_____. Com". The administrators of this site will try to convince you that there are real people on here wanting to chat, and sure, there probably are, but after reaching out to literally dozens of women here, I have not received one reply that wasn't a scammer trying to sell sex pics, sex videos, or sex chat. Don't waste your money.

Tip for consumers:
I would love to have known that this site caters to scammers rather than real people wanting to meet and chat.

Service
Value
Quality
Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hey!
Please note that our site administrators never require or ask users for any verification information. You do not need any ID or personal code to contact members and you should not follow the external links that members may share with you. If you consider somebody to be a suspicious member by them asking you to follow the external links, please inform us and we will take action. We advise all members throughout our website, our help section, safe dating tips and our terms of use/privacy policy that you should not share any such information with other members and you should be cautious of following links provided to you.
Take care and all best

Thumbnail of user gregy162
2 reviews
3 helpful votes
February 3rd, 2022

Cupid is nothing but a fraud you join for free then all of a sudden you have 100 new messages of matches little did these uneducated people know that the same matches they're sending you were on there three years ago and their age hasn't even changed do usually have one Cupid bot Running about 6 to 8 different profiles from what I can see sending you messages from fake Profiles. Trying to entice you into signing up and spending money don't waste your time don't break your heart there's nothing here on Cupid but emptiness fraud and parasites running the show trying to steal your money anyway they can. Majority of the Cupid bots are librarians, wedding photographers, graphic designers I'm sure if you think you're talking to a woman profile you got some guy on there and you think it's a woman but he's just trying to suck you in and keep you interested in spending your money giving you hope but only trying to steal your money don't pay with your credit card use a gift card always on any site so they can't keep withdrawing from your account because you can't get a hold of the customer service they don't want you to get a hold of them they make it as difficult as possible to try and cancel or delete your profile. These people only deserve to be in jail for the parasites they are

Tip for consumers:
Keep your money & join a club , go to the park , go to coffee shop , sign up to
Learn a new language. Anything to meet real people with real people that you can see and talk to because Cupid is a joke nothing but a fraud that looks to keep your interest so they keep getting paid & sucking you in with this fake profiles

Service
Value
Quality
Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hi!
We do not use any automatic systems to generate fake emails or messages or steal photos and we do not condone the use of false profiles. Our aim is to provide a genuine dating experience. We are interested in spotting fake profiles and taking them off. So when you feel that a member is acting suspiciously, please go to his/her profile and click the 'Report' button. As soon as we receive notice we will investigate the case straight away.
We apologize for any inconvenience caused.
Take care and all best

Thumbnail of user davidp1808
2 reviews
20 helpful votes
March 12th, 2020

Before we pay, we get a lot faved, views, likes, messages from attractive women. Once we pay, they disappear and never respond, if we ask a direct question, we get a auto reply, that makes no sense. The fake faves, etc is used to hook us, to pay. This should be illegal, websites should be held to the same standards as any business. This is false advertising and theft! I know what type of woman, would face me, like me, etc. It is so obvious when they are ghost profiles. The owners of this site needs to be held accountable and arrested! SCAM! SCAM! SCAM!

Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hey, David! With any change on a website there are going to be some people who will like it, and some people may not be so keen... yet. A vast amount of the changes have actually been demanded by customer feedback and suggestions. We are monitoring our feedback closer than ever. Give us a chance & we'll see what we can do - we're sure you'll grow to like it!

Thumbnail of user tommyn48
1 review
2 helpful votes
June 27th, 2021

System lures you to join. Messages automatically sent. Not from members. When you reply you never hear back. Electronic scam

Tip for consumers:
Don't use

Service
Value
Quality
Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hey!
We do not need to convince people to join our site in this way. Our members are interested in meeting new people. If you feel that a member is acting suspiciously, please go to his/her profile and click the 'Report' button. As soon as we receive notice we will investigate the case straight away. We work hard to keep our site fun and enjoyable, and we work hard to eradicate fraudulent people from the website. Our aim is to provide a genuine dating experience. We value you as our customer and appreciate any feedback that you send us.
We will certainly look further into your query and use your feedback to improve our service.
Take care and all best

Thumbnail of user patrickm76
22 reviews
213 helpful votes
January 27th, 2019

The site is a total scam. It is populated by hopeful ladies who are not favoured with good looks. All the profiles, as Mathew F. Has observed are ghost profiles. If you click anyone of these images or show interest or 'like' you will get an automatic bounce back that they 'like you'. But there is no real person behind the photo and you will never get a message or acknowledgement. You may even get an automated message such as 'So I am your fav how are you going to show this'. This is just to keep you hooked. I joined for a three day trial. Just as I was leaving the site the ghost image made me a fav so I rejoined hoping to make contact as she was a handsome supposedly 52 year old brunette in London. Thereafter we were back to ghost messages. Guys the decent looking ladies do not exist. I post three images as examples. The site is a TOTAL SCAM. When you complain to them about the ghost profiles this is the response!
Dear Member,
Thank you for contacting Customer Support.

We are disappointed to learn that such activity goes on. This member has been already banned from using our site thanks to the notification of diligent members like yourself.
Apologies for any inconvenience.

If you feel that a member is acting suspiciously, please go to his/her profile and click the 'Report' button. As soon as we receive notice we will investigate the case straight away. We work hard to keep our site fun and enjoyable, and we work hard to eradicate fraudulent people from the website. We value you as our customer and appreciate any feedback that you send us.

If you have any queries concerning the website then please do not hesitate to contact us.

Best Regards,
Customer Support Manager
OR
Dear member,
Thank you for contacting Customer Support.

We are sorry for any inconvenience you may have faced while using our dating website. We work hard to keep our site fun and enjoyable.
We will investigate this member's profile and take any necessary action. Thank you for the notification.
Please note that you may still see previous message history or records of the member viewing your profile until they are cancelled within the standard time frame.
Apologies for any inconvenience.
If you have any other queries, do not hesitate to contact us again.

Best Regards,
Customer Support Manager

BUT OF COURSE THEY DO NOTHING BECAUSE IT IS PART OF THEIR GAME

Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hey!
We will certainly look further into your query and use your feedback to improve our service. We are always looking for members' feedback as a way of ensuring that the websites are of the highest quality possible, so we thank you for providing us with your opinion.
Should you have any other suggestions, please do not hesitate to contact us again.
Regards

Thumbnail of user royg73
1 review
5 helpful votes
August 16th, 2018

Total RIP Off! They will over charge and add bogus charges. All they do is send you scam messages from fake people 100's of miles away.

Thumbnail of user matthewf18
7 reviews
74 helpful votes
September 7th, 2018

All the really fine looking ladies on Cupid.com are "ghost profiles" so don't waste your time here.
I perused the site for a short time and quickly lost interest because of this fact, although they call them "angel profiles"

Thumbnail of user jayc223
1 review
12 helpful votes
July 21st, 2018

This is the worst site ever paid a 1 month subscription and they put an additional charge of 19.99 to be top choice which i never authorized i cancelled within 8 hrs no refund in that 8 hrs i had 150 spam messages from everywhere but the state im in do not sign up for this site

Thumbnail of user shawnw250
4 reviews
22 helpful votes
July 18th, 2020

BEWARE BEWARE BEWARE save your money
First of all if I could leave it a 0 i would
I joined this site and before i ever added photos or pictures I was bombarded with messages and profiles trying to communicate with we site unseen, and without anything information in my profile ever even being filled out. Over 25 messages and 20 bells. Then when you try to look at messages, or profiles. The site blocks you unless you pay. Then when you try to delete your profile/ account, the site won't let you until you jump thru a hoop and get a code emailed from the site?

Also site does not verify hardly any accounts, a lot of accounts have a phone number for the members name,, and after reading more if you are a paying member, you can pay more for protection on the site from fraud profiles(Update site never deleted my acount)
Can't delete your account I guess

Tip for consumers:
don't waste you money, they will not refund your money, look at the letter they sent

Products used:
I bought 3 months of dating service, on 7/31/20
And requested to cancel and refund my money due to Fraudulent activities on this site.

Service
Value
Quality
Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hey!
The service doesn’t send messages from unreal and non­existent users as it would be highly illegal action.We really care about your privacy and comfort when using out site. That’s why we’ve added two new options to protect you from scammers and other human factor inconveniences-block and report.
Regards

Thumbnail of user leandroe4
2 reviews
16 helpful votes
April 25th, 2013

I didn't like it at all. Super boring website with strange people. This idea of single friends scares normal people away. Hahaha There are lots of better sites for meeting interesting and fun people. I had an account on AFF but changed it fast to www.globogirls.com Cool girls, very hot ones and funny. They are not shy to open cams guess this gives the idea about real people on the site.

Thumbnail of user johnl564
1 review
5 helpful votes
December 23rd, 2017

Scammers, charged $29.99 for 1 month when i subscribed for 3 day try at $2.97
Credit card company alerted me of the charge. I called to stop payment.
I printed the payment history on the site where it clearly states that my subscription was for 3 days at $2.97

Thumbnail of user kimberlyc35
1 review
5 helpful votes
September 1st, 2015

Can't send messages as a standard member. Have to pay. What kind of dating website is this?!

Thumbnail of user ched12
1 review
9 helpful votes
January 3rd, 2018

Be Ware cupidIsAscam. Do NOT GIVE YOUR PAYMENT INFORMATION. If you give your payment information they Will Rip you off. Cupid employees will send you flirts and filthy messages pretending to be others. Steer Clear

Thumbnail of user nathanh32
1 review
5 helpful votes
January 11th, 2014

This whole thing is a scam. I realized that within a few hours when it became clear the only live people on the whole site were trying to con me into signing up for other paying web-cam sites. I called in to cancel all subscriptions and memberships, and was told that the confirmation email would arrive in a few minutes. No confirmation email and several hours later still getting bogus "messages" and "flirts". Called back in, was told that my account hadn't been cancelled, but would be now. I insisted on waiting on the line until the confirmation emails arrived. They did. I was also assured that I wouldn't be receiving any more email from them, and I was warned not to sign back into my account because that would automatically re-activate my account. I still keep getting emails from them, even though I have put their domain on my "blocked" list. I can't believe the people who are running this show could be so pernicious. Stay away.

Thumbnail of user zz12
2 reviews
3 helpful votes
July 29th, 2013

After watching an investigative journalism program on this site, I decided to create a couple of free profiles and see what happened. Sure enough, within minutes, in came the emails saying people wanted to meet/email.
Quite why anyone pays to use these sites when FREE alternatives exist bemuses me.
I guess people get what they deserve, not what they pay for.

Thumbnail of user davidb199
1 review
6 helpful votes
April 1st, 2014

I've been in contac with several women on this site. Two of them asked, me for money for a plane ticket from somewhere in Africa. At first they befriend me and seem to be the best saleswomen on earth. The other women asked me to buy her an I phone, I barely know her! Should I say more?

Thumbnail of user dits
3 reviews
17 helpful votes
May 28th, 2017

I paid for a six month membership upgrade. I received an email confirming that my membership had been upgraded. Logging in I saw that indeed it had been upgraded.

Logging in a day later I was back at free membership.

I contacted support requesting them to look into it: no reply.
I contacted support again 24 hours later, still no reply.

I cancelled my membership, requesting a refund.
They told me, that my payment had not been received and they were not going to refund my money.

So my money is gone. My advice, stay away from this site.

Thumbnail of user chrisn14
1 review
2 helpful votes
August 26th, 2013

I used to be a site moderator on this site,, would i recommend it, NO,, they have a free app to chatrooms which allows any douche bag to enter and abuse any member,, when i asked for these profiles to be removed, was told it cant be done as they have a cellular account, which they cant block the IP address,, surely the best thing would be as i suggested, block free access, then they would have genuine people instead of the foul mouthed morons that are on there now!

Thumbnail of user julier102
1 review
12 helpful votes
May 27th, 2017

A former friend was on this site and I was monitoring her by checking her profile. It kept saying she was active within days and I even got a message from her that December, saying "I'm real and I'm horny, want to chat?". The problem came when a cop and I went into the woman's house to do a well person check, only to find her body, that had been laying there for 8 MONTHS! And when I wrote them to take her profile down, they refused, saying only she could do that. A month later, they sent a message saying they had, so I went to the site to make sure, and I had received ANOTHER message from the dead woman's account saying she was "real and horny, want to chat?'! TOTAL SCAM!

Thumbnail of user martins62
1 review
6 helpful votes
January 18th, 2014

How can a Cupid tell lies? This site said I emailed someone. I've not even a member with e-mailing rights! So I could not have emailed anyone in Cupid.com

Thumbnail of user anitak2
1 review
3 helpful votes
July 4th, 2013

I signed up for a free trial membership. The email I received stated my membership would expire on 7/4. When I tried to cancel my membership on 7/4, I was told my membership expired at midnight UK time, not US time, and they charged my card for a month's membership. One of the customer service reps even went so far as state I was stupid and had no common sense.

Thumbnail of user lianam1
1 review
4 helpful votes
March 18th, 2013

Wish I could give it a less than one star. This site is horrible! It's impossible to navigate and about 90% or more of the people viewing you/emailing you/whatever are from nowhere near where you are. It's more of a scam site than anything else!

Thumbnail of user novan7
1 review
2 helpful votes
November 2nd, 2021

I wanted to delete my account just after I registered because I went there and it was dead. It asked for cancellation code to delete the profile (why!?!) that supposed to be sent to my email. I did not receive any code, so I cold not delete the account. Then I decided to remove at least the profile photo. Surprise! The deleting process is gong about half an hour already and the photo is still there. There is not email given so you can not contact anybody and so called admin is unaccessible! I wish I could give 0 starts. P. S I received a cancellation code and succeeded to delete my account next morning!

Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hi!
Dear User! We will certainly look further into your query and use your feedback to improve our service. We are always looking for members' feedback as a way of ensuring that the websites are of the highest quality possible, so we thank you for providing us with your opinion.
If you still face the issue with the cancel procedure - do not hesitate to contact our customer support via phone or email.
Take care and all best

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Company Representative

Thumbnail of user mariiak4
Daria L.

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