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Cuisinart Webstore has a rating of 1.13 stars from 69 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cuisinart Webstore most frequently mention customer service, food processor, and credit card problems. Cuisinart Webstore ranks 62nd among Cookware sites.
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I recently ordered some extra parts for my Cuisinart food processor/blender. I wrote a review back in 2012 & noticed MINE was the ONLY 5 star review - this never happens! It would even make me feel suspicious seeing only one good review & reluctant to use their website. I once again had great, no problem service (Jan 2015) & received the parts for my machine very quickly - shipped to Los Angeles, Calif. I ordered online at their website.
After you make your order the email says that your order within 5-7 business days from the time of order. This is a lie when you call them by phone they tell you that it will ship in 7 to 10 business days. What crappy company.
I am pleased to say that after my last phone call, I got my item within 4 days. It took almost 3 months for this order to be concluded. My part is that I was not on top of things and following up promptly- but I am a busy person. I will be more careful to discern whether I am actually ordering from a big name company or independent dealer next time.
What happened? I thought I was ordering from the Cuisinart website. Instead, somehow I got routed to this independent dealer. The package never arrived, but my credit card was charged. I called and they said it was on back-order. Then, I got a tracking notice. Still no arrival. I called- they said there was no record of my credit card being charged and that the item was discontinued. I checked with the post office and learned that the package had been addressed to the street number, but no road was listed, so they returned the package as undeliverable. I called again. The woman had the gall to say that from their end, the order was a success! She did give me a choice of a refund or sending the item out again (? Thought it was discontinued?!)- sending the item out again "at no charge"!?! Crazily, I asked for it to be sent again. I am hoping they get it right this time. Very frustrating!
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Browse the Official Cuisinart Online Store, an authorized independent retailer. Shop for quality Cuisinart food processors, blenders, coffee makers, appliances, cooking and kitchen supplies, and parts.
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