• CrystalKayak

CrystalKayak

Overview

CrystalKayak has a rating of 4.7 stars from 231 reviews, indicating that most customers are generally satisfied with their purchases. CrystalKayak ranks 9th among Boats sites.

Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
How would you rate CrystalKayak?
Top Positive Review

“We cannot thank Stacy enough with the help and guidance...”

Cynthia R.
6/9/20

We cannot thank Stacy enough with the help and guidance she gave us...we look forward to doing much more business with crystal kayak

Top Critical Review

“Hi!!”

Julissa K.
8/3/17

Hi!! could you contact me,,, i have need review with you the shipping options, delivery times and Wire transfer instructions for doing these purchased I need a phone or email for contact to you Thanks Julissa Krauss

Reviews (231)

Rating

Timeframe

Other

Thumbnail of user elmert29
1 review
0 helpful votes
December 21st, 2023
Verified purchase

From ordering to delivery the staff was outstanding to deal with.

Thumbnail of user cynthiar446
Cynthia R.
1 review
0 helpful votes
June 9th, 2020
Verified purchase

We cannot thank Stacy enough with the help and guidance she gave us...we look forward to doing much more business with crystal kayak

Thumbnail of user laurens381
Lauren S.
1 review
0 helpful votes
October 21st, 2019
Verified purchase

Great product and customer service! We received this as a gift from our wedding registry and the delivery was very easy to set up!

Thumbnail of user eduardov70
Eduardo V.
1 review
0 helpful votes
June 10th, 2020
Verified purchase

I've had my kayak for a little over 2 years and I love it. Fun product. I'm ordering the restoration kit this time around.

Thumbnail of user mikep363
Mike p.
1 review
0 helpful votes
December 12th, 2016
Verified purchase

It has been a pleasure doing business with you. Thank you to Brittany for the wonderful customer service as well!

Thumbnail of user virginiam67
Virginia M.
1 review
0 helpful votes
June 28th, 2020
Verified purchase

confusing as to why it costs to ship to residential address ?
That is usually where it would be used.

Thumbnail of user henrye26
Henry E.
3 reviews
0 helpful votes
August 8th, 2017
Verified purchase

Thank you Stacey. Crystal Kayak Company really makes things happen. You guys are the best.
Henry Aguirre Dominican Republic

Thumbnail of user alanm190
Alan M.
1 review
0 helpful votes
March 20th, 2018
Verified purchase

From purchase to pick up to being out on the water, everything went super smooth with buying these kayaks! They are simply amazing! Couldn't be happier!

Thumbnail of user davidr585
David R.
2 reviews
0 helpful votes
December 20th, 2019
Verified purchase

Stacey was great, helped answer all questions in a timely manner and made sure the whole process ran smoothly.

Thumbnail of user crisc20
Cris C.
1 review
0 helpful votes
May 20th, 2017
Verified purchase

Love the kayak Brittany Skag fell off . Is it under warranty ? Ha kayak about 34 weeks. Still have bracket on kayak.

Thumbnail of user jeanr62
Jean R.
4 reviews
0 helpful votes
January 17th, 2018
Verified purchase

So excited to get my Kayak!!! You showed how much ch we are going to enjoy it and made it easy to purchase!!

Thumbnail of user jamesk310
James K.
3 reviews
0 helpful votes
July 4th, 2020
Verified purchase

I was hoping to use Amazon assist, but it would not allow me to do so,then I went to PayPal successfully.

Thumbnail of user billu11
Bill u.
1 review
0 helpful votes
February 28th, 2018
Verified purchase

All is well with the exception of your pick for delivery services.Triple A promised a delivery date and didn't show up. Further, they did not and have not answered their phone, have not returned both written and phone messages. In shirt, I no longer know where my kayaks are or when or even IF they are going to delivered. Fund a new delivery agency.

Thumbnail of user donnaa118
Donna A.
1 review
0 helpful votes
November 29th, 2017
Verified purchase

So far, so good. I will have more to say once I get to try out the new kayak.

12/10/17 the order is waiting for me at our house in Florida. My parents signed for it and I have not been able to take it out yet. I will be arriving in Florida about 12/22. I will be able to give you more feedback once I get to try it out.

Thumbnail of user hunterr24
Hunter R.
1 review
0 helpful votes
February 6th, 2018
Verified purchase

Stacey was a great help over the course of the week answering all the questions I needed answers for. I will definitely be returning for any other purchasing I will need for my fiance and my new Crystal Kayaks!

Thumbnail of user mayallk
Mayall K.
1 review
0 helpful votes
June 13th, 2017
Verified purchase

Easy hassle free, convenient. I'm interested in your finance option but do not feel comfortable adding my ssn online.

Thumbnail of user ralphn21
Ralph N.
1 review
0 helpful votes
December 8th, 2017
Verified purchase

Very helpful support, Many thanks Stacey for your great help, I would recommend and am looking forward to more business.

Thumbnail of user karlp28
Karl P.
1 review
0 helpful votes
May 15th, 2017
Verified purchase

Brittany was awesome and im a desperate husband trying to surprise his wife on our 15th anniversary that is Thursday and by the way is the Crystal anniversary.

Thumbnail of user donnaa119
Donna A.
1 review
0 helpful votes
November 24th, 2017
Verified purchase

I can't really rank the product or service on the product yet because I have not received it and taken it out on the water yet. It is supposed to be delivered today!

Thumbnail of user julissak
Julissa K.
1 review
0 helpful votes
August 3rd, 2017
Verified purchase

Hi!! could you contact me,,, i have need review with you the shipping options, delivery times and Wire transfer instructions for doing these purchased

I need a phone or email for contact to you

Thanks

Julissa Krauss

Thumbnail of user millicentt3
Millicent T.
1 review
0 helpful votes
July 1st, 2019
Verified purchase

This experience was good. I have wanted to make this purchase at least a month before today, but there was a glitch in the system regarding shipping.

210 additional ratings and reviews were submitted through Shopper Approved, but only the most recent reviews above 100 characters are displayed.

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From the business

Company Representative

Thumbnail of user brianm623
Brian M.
Business Artis
The Crystal Kayak Company is one brand that fits under our umbrella (but definitely the coolest) of companies created through strong business analysis, decades of manufacturing and innovation experience and little bit of ADHD to mix it all in. What more could you want out of a company?

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