• Crutchfield

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Crutchfield

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Overview

Crutchfield has a rating of 4.71 stars from 1,618 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 8th among Electronics sites.

  • Service
    162
  • Value
    172
  • Shipping
    174
  • Returns
    78
  • Quality
    168
Positive reviews (last 12 months): 38.9%
Positive
7
Neutral
1
Negative
10
159
See all photos

What reviewers want you to know

Positive highlights

  • The in house wiring harness connector was well worth the cost and installation was flawless.
  • Love the business, idea of tech support for life of equip etc.
  • 2022 Customer Choice Winner

Critical highlights

  • Their customer service literally are ignorant especially Olga as she has no clue how to solve any issue with customers!
How would you rate Crutchfield?
Top Positive Review

“Customer Service Was GREAT”

Jim M.
1/2/24

I bought speakers and one of them was defective right out of the box. Crutchfield took care of the problem super fast and without the normal headaches like dealing with eBay or AMAZON. Crutchfield Customer Service is the best I've ever seen. Thank you, Jim Mc.

Top Critical Review

“Over-promise but Under-deliver”

Kernal H.
12/12/23

While Crutchfield promotes self-installation as a cost-saving measure, the process falls short for complex setups and lacks the promised level of custom support. Customers should be aware of potential complications and hidden costs before proceeding. Key Concerns: Misleading Information: Crutchfield's "Custom" installation instructions are not truly specific to individual car and radio configurations. Additionally, instructions for accessory parts often lack clear guidance and require referencing separate manuals, creating confusion and frustration. Limited Support: Customer support representatives often refer customers back to existing documentation, even when the specific information is unclear or missing. Moreover, support abruptly ends at closing hours, leaving customers without assistance during critical troubleshooting steps. Return Fees: In case of product issues or dissatisfaction, Crutchfield imposes restocking fees, further adding to the financial burden of a failed installation attempt. Complex Installation Nightmare: For complex setups, the self-installation process can become a time-consuming and frustrating ordeal, negating any potential cost savings. Recommendation: For complex installations, engaging with a professional installer at another store offering free or low-cost installation services is strongly recommended. This ensures proper installation, avoids potential headaches, and guarantees accountability for any issues. Overall: While Crutchfield's self-installation option may appeal to technically inclined individuals with simple setups, the lack of truly customized instructions, limited support, and potential restocking fees make it a risky proposition for complex installations. Customers should carefully consider these factors before choosing Crutchfield for their car audio installation needs.

Reviews (1,618)

Rating

Timeframe

Other

Reviews that mention popular keywords

wiring harness (75) tech support (50) car stereo (75) head unit (46) customer service (246)
Thumbnail of user johnh2381
1 review
0 helpful votes
September 30th, 2019

My wife is a successful mystery writer with a new first-tier publisher. Her success requires her to travel often. I wanted something practical and useful for these trips. The Bose wireless headphone allow her to work while on the road. They block out distractions and provide an environment where she can focus.

Thumbnail of user jeffreyp139
1 review
0 helpful votes
April 15th, 2019

Easy to shop, check out, and install with component wires and instructions. Thank you! Order was received a day early and just as advertised. Speakers sound great and installation was a breeze.

Thumbnail of user rossb118
1 review
0 helpful votes
June 7th, 2019

Second time we used Crutchfield.
Both times we had to search for non-Crutchfield YouTube videos on installation. It would have been tougher without doing that.
Window tinter, auto glass installer and DIY auto radio install YouTubes helped with disassembly of dashboards and door panels without damaging parts. Crutchfield has a few videos but they are incomplete and don't offer tips nor cautions.
Crutchfield included instructions were "remove from package, assemble, install."
So we had to call for assistance as well.
The Crutchfield phone assistance was helpful and friendly. A bit confusing, but we figured it out together. Have a computer with email handy when you call.

Thumbnail of user jeffb575
2 reviews
0 helpful votes
January 2nd, 2019

Purchased Marantz ND8006 CD player, cables and Panamax line filters. All are working well. Prices are comparable to many other websites. Service was good with online chats. I was not able to speak directly with one of the advisers that returned my e-mail. Busy holidays I suppose. Delivery was as promised (New Years Eve).

Thumbnail of user davids2682
1 review
0 helpful votes
October 29th, 2019

Great place to buy audio equipment. Every thing fit like they said it would. Works great. Just wist I would have done it sooner

Thumbnail of user joihnw
3 reviews
1 helpful vote
August 17th, 2018

Great selection, price, and VERY good support. They ship promptly, so you don't wait much. Everything I have ordered from them has been as advertised. I see no reason to deal with anyone else.

Thumbnail of user ricka183
1 review
0 helpful votes
April 8th, 2020

I Think the main point is, could I have done better buying somewhere else. Short Answer "NO".
That being said, Car stereo replacement is not for the average joe, so Technical problems are to be expected when you are unexperienced. And the issues I had were with the instructions and accessories for the stereo, Not the master sheet. The Master Sheet was very helpful for getting the Unit out with out tearing anything up.
My issues were minor, But I will lay them out.
-The mounting brackets were plastic
- The mounting brackets called for using the screws that came with the head unit, they were pan head which didnt work real well on plastic
- I thought I could select a display color but its either white or varying colors
- I thought the wiring harness I paid for eliminated soldering wires, While that was not true, it did however make it where I could do my soldering at my work bench instead of in the car, and I didnt have to cut my factory harness out.
All those things are small and pesky, But I am a details kind of guy.
- The biggest problem was a wiring issue that was not clear in any of the instructions, I was left to assume that many of the wires in the harness were not used, and there was a dangling blue wire from the antenna that was not clearly addressed.
I figured it out with a google search, and Crutchfield probably would have helped if I had reached out.
In any case, Its installed, Works great and my wife is happy.
Thanks Crutchfield

Thumbnail of user jimm1488
1 review
0 helpful votes
November 7th, 2020

Great products, fast shipping, and overall satisfied, but my car stereo was supposed to come with everything needed to install for free, which is great, however it didn't come with the mount, and came with two trim plates instead.
I would have given it 5+ stars otherwise.

Thumbnail of user christopherd563
1 review
1 helpful vote
January 3rd, 2020

- Can't beat the price!
- The removal instructions were great. I would have taken much longer to figure it out on my own. (The RetroSound Santa Fe factory install instructions were a little more shaky, but that was not a Crutchfield issue.)
- Suggest offering wiring harness splice kit when selling the RetroSound radio. The factory connectors are great, but you still have to connect the specific factory conversion to the generic radio connector.
- I intended to get a pair of speakers for the dash in the 1988 Chevy C3 truck. I bought a pair of RockfordFosgate R1,5" speakers, but the magnet was too big to fit in the whole. I had to buy a pair of Pioneer 4" x 6" to match the original hole and mounting. It would have saved me time and money if the website gave a better, precise selection for the application that I was looking for.

Thumbnail of user jeffm1026
1 review
0 helpful votes
November 23rd, 2020

Enjoyed the head and Iva 450 piggy back 8 out of 10 For Install and performance.
Cons are You guessed it access of settings hook-up to parking. Overkill boarder line Hokey!
Install metra dash kit clips are inferior creates a loose fit! Better be creative

Thumbnail of user charlesf166
7 reviews
0 helpful votes
April 2nd, 2019

Great service, easy return and fantastic employees willing to help. I have recently bought head units from them and I love them. It was super easy to install. The order delivered on time. Amazing company. Will definitely buy more from here.

Thumbnail of user robertb2502
1 review
1 helpful vote
December 26th, 2019

Very good service. Awesome quick delivery and at a very good price. I will be ordering from here again soon.

Thumbnail of user johnb4732
1 review
0 helpful votes
April 21st, 2020

Easy to order, quick delivery, excellent choices and good product description and pictures. Nice to be able to view all types of the same product rather than just see what is in stock.

Thumbnail of user thomaso67
2 reviews
1 helpful vote
May 28th, 2018

Website simple with clear description of products. I have purchased from Crutchfield over the years and have always found them easy to work with. Good communication,

Thumbnail of user jamese222
1 review
0 helpful votes
February 24th, 2018

Like many folks, I find it hard to hear and understand dialog on a lot of TV shows and movies. The Zvox 200 sound bar/speaker really helps improve the sound quality for a reasonable price. As always, Crutchfield service is excellent.

Thumbnail of user jamesm3024
1 review
0 helpful votes
April 26th, 2020

Hello, up till this week I would have rated 5 stars always! The only problem I have is on damaged goods. I ordered a subwoofer (10in bazooka tube) and upon arrival it was damaged. I talked to gil at customer care and he was wonderful! He got my replacement here in 3 days! The problem was the day after gil call, I got a threatening email saying my card would be charged if damaged goods not returned within 14 days. It seemed like I was trying to steal or fraud in some way, and that was offensive. Maybe wait a week after return order to send threatening email. It makes customer feel dirty. However, on the bright side, I love your company! Always helpful friendly and competitive pricing. I will definitely continue business with you, just thought I'd give a suggestion. Thank you for listening.

Thumbnail of user kipl14
1 review
0 helpful votes
March 12th, 2020

First I only ordered the connectors another persons recommendation. The connectors were fine and arrived only one day later than started. I installed them but had trouble with (I guess it is also TP) the remote to run the steering wheel. After several attempts I called Crutchfield. We tried a couple of things and I was shipped a replacement connector. (This also arrived a day later than told).
I hooked up the new one and it did not work. I was told that it was my issue if the new part did not solve the problem. It did not and the higher price that I paid for the steeling wheel to work is just lost.
While the parts seemed to arrive in good order I do not think that I was truly helped. If you by from them it might be different but the price is a little higher. All discounts are based on getting all parts from them so in the long run it will cost more if you do not use them for everything.

Thumbnail of user noahc41
1 review
0 helpful votes
August 26th, 2018

I originally had an issue with customer support not responding, however they explained that they never received the email. Possibly it was a website error, but nobody knows for sure what happened. Regardless, once they found out I had never received a response, they contacted me back immediately with an apology and made the issue more than right. So, in this case I have to give them credit for going out of their way to make sure they had a happy customer! Because of this, I will definitely order from Crutchfield again.

Thumbnail of user joshh275
1 review
0 helpful votes
October 12th, 2020

Really appreciate how Crutchfield knew the complexities of my Suburban and its Bose speaker system. Saved me a ton of research and headache. Best of all, it worked on the first try. The instructions weren't perfect, but I am happy with the outcome. Simplified my car stereo replacement.

Thumbnail of user brucef257
1 review
0 helpful votes
December 14th, 2020

Sometimes the selection of the installation kits for radios can be confusing especially when the site says this product fits in your vehicle, I still like the site and the products offered and will shop here again

Thumbnail of user wesleyc61
2 reviews
0 helpful votes
October 15th, 2019

Good place to shop, got my speakers on time, one problem is that the instructions are to use the dust covers from the old speakers but it would not fit so I installed it with out the covers.

Thumbnail of user brittonw
1 review
0 helpful votes
May 15th, 2018

Over all, great experience. Picking out equipment is easy. It was nice that all of the install great was an available option as well. I got one day air shipping and by damn it here the next day! The speakers themselves are good quality. They have amazing mids and highs, but no bass. My stocks spreakers had way more bass. Hopefully that will change a little when I replace the factory deck.

Thumbnail of user troys269
1 review
0 helpful votes
April 18th, 2021

Install of truck radio went smooth. Had to add shims on 1 side to sit level. Website is great. Makes recommend parts for ease of install.

Service
Value
Shipping
Quality
Thumbnail of user jeffa208
1 review
0 helpful votes
August 13th, 2019

If you can find a place that does what they do, by all means go for it!

Instructions could be better/more specific and some items could be of better quality, but I haven't found any other place that will make self-installation less of a nightmare.

Thumbnail of user bc193
1 review
0 helpful votes
October 26th, 2020

The speakers are great and the inclusion of wiring adapters was greatly appreciated. The included mounting brackets didn't fit, but aside from that, the install was quick and easy. Should have upgraded years ago.

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About the business

Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

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